U-Haul Moving & Storage of Tupelo

Address:	1207 E Main St, Tupelo, MS 38804, USA
Phone:	+1 662-844-3846
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 11

Michael Glass

Called to make a reservation with the Tupelo, MS company and was told there would definitely be a trailer at that location for me to pick-up. After making a 1500 mile drive to pick up was notified that I actually have to drive to New Albany, MS to pick up my trailer as they didnt have any available. I had to drive an additional 30 mins to new location. So there and back was an additional hour I had to go out of my way for the trailer. I asked then if they would be offering me any compensation for the inconvenience and was told. "no there is nothing we will do for you because we do not make guarantees." I asked to speak to the owner or main manager and was told I was speaking to her. I threatened to call corporate because I felt I had been wrong and misinformed by their company and she encouraged me to call corporate because "they wouldnt do anything either." After contacting corporate they told me there is a 50 dollar guarantee in deed and that they would file the objection letter with the Tupelo, MS store. I had to wait for the general manager to call me back though from the Tupelo store. I never received the call back and just got off the phone to discover corporate had issued me my 50 dollar refund. I will absolutely without a doubt not recommend the Tupelo location and will never do business with them again. That said I do commend Uhaul corporate for handling my issue.

jennifer green

The only nice and helpful person there was new so he couldnt answer many questions. We were diverted there after a breakdown mid-move. They were not helpful, told us to call roadside assistance (which was who directed us there) and the rudest person turned out to be the manager! Then a tow truck showed up and without checking with the driver the employees told it was for our truck which was a surprise because we were told a new truck was being brought to us and after trying to load it on for 15minutes roadside assistance called to follow up and turns out that they were NOT there to pick up our truck but one of their broken trucks on site!

Jessica Dutter

They gave our rental away because we were late which would be understandable if the woman on the phone who made the reservation didnt ask us for an "approximate time" that we would be picking up. We did not know we needed to be there at that exact time. We did end up getting our truck but were limited time since someone else needed it after us and they gave ours away. Owner waited on us didnt seem to know much about the computer system and had no personality.

Katherine Ray

I was in need of a small tow uhaul after my fathers passing to help move stuff out of his home. It was a tough time, but the reps at this uhaul location were friendly and made sure we had everything we needed.

Chris Dye

This was a great place to do business with. Needed a hitch for the truck I bought my wife a few weeks ago and had to leave town bu lunch. They got it done quickly and was cheaper than all the other places

Ben Hunter

Staff and was able to get us in and out in fairly good time even with technical difficulties.

Josef Enfinger

Great staff. Watch out for extra fees you arent prepared for.

Brandie Backes

Had everything I needed for local move

Knapper Man

Hands down slowest service around.

Michele Shiver

Awesome people that work there!

Jason McKnight

Love it! Great service!