Blackhawk Moving And Storage, Inc.

Address:	340 South Ave, Sycamore, IL 60178, USA
Phone:	+1 815-255-4011
Site:	blackhawkmoving.com
Rating:	3.4

Location

Photos 25

Reviews 7

Kari Singleton

I was looking for a "short-haul" mover (Chicago to Indianapolis) that would be full service b/c I am pregnant and with a toddler, and the less physical labor I did, the better. Blackhawk was recommended to me by Stevenson Transfer, who I had originally contacted and who was already booked for our move one month out. The salesperson, Mark Dobrow, who came to our home to give us our estimate seemed very thorough and competent, and he told me everything I wanted to hear including "we are not done with the job until everything is where you want it in your new home and weve taken all the boxes". great, sign me up. The salesperson LIED. He omitted unpacking services altogether from my quote and didnt mention the omission to me. Granted, I could have noticed that the quote said unpacking of mattress boxes but didnt state "all boxes" or something to that effect, but I have never booked a big move before and I guess you live and learn. I feel like the salesguy took total advantage of the fact that I didnt know what to look for. He certainly knew hed verbally sold me on the total package and then left it off of his estimate. I didnt realize that we were up a creek with the unpacking until we were in our new home on move-in day. Very very frustrating. Other facets of the move - the packers from Blackhawk were great. They sent 5 guys the day before we left Chicago to pack up all of our belongings. They were done with our 3 bedroom place in about 5 hours and were all super courteous. We were impressed. Moving day, it was a totally new crew and one of the guys who was supposed to show up apparently had a sick day or something so we had only 3 guys instead of 4. It took them from 9 am until 7pm (!!!???!!!) to finish loading our things onto their truck. We dont have that much stuff - these guys were moving slooooww. We still had to clean the place one last time and drive to Indy after the guys left. Super annoying. Move-in day we had the same crew leader, who was a nice guy, and three new guys to move us into our new home. They worked quicker than the Chicago crew, but again they didnt have to do all that much since they werent unpacking anything. The condition of our belongings post-move: My biggest complaint is that they didnt wrap any of our upholstered furniture in clear plastic wrap, even though it says in Blackhawks marketing materials that they will. Because of that I am going through a claims process to try to get compensated for a chair that has dirt scuffs on the side, another chair where the upholstery itself is scuffed in multiple places, and a white shelf that has the paint scraped off of it at the top. Could have all been avoided if theyd used plastic wrap like they said they would. Bottom line, we got here with all of our things, but Blackhawks salespeople are dishonest, and their movers, while nice enough guys, are slow and a little careless.

Really Leila

Stay far far away! I was moving from Manchester, NH to Chicagoland and my first initial contact was great, I was assured I had nothing to worry about. When in fact, they created more stress for my move. First, Blackhawk charged me an outrageous price for my 1 bedroom apartment. They knew my moving allowance because my employer had been working with them for years, so they up-priced me. When I asked why the price was so high they became defensive and very very rude. If that wasnt the bad, less then a week before I was moving they told me they couldnt move me out of my one bedroom apartment until 2 weeks after the date I requested because I hadnt reserved the date. From my perspective, my initial contact was the request to reserve. There was nothing explaining otherwise. When I mentioned how horrible my experience with them was, the office manager wrote back and said "Good luck with your relocation"- condescending much? Needless to say, despite having to pay out of pocket initially, I went with another company that is charging me $1100 less than Blackhawk for the same service. My advice, use another company.

Cindy Sharp

Our experience with Blackhawk Moving & Storage was better than we could have hoped. From our first contact with the company, we felt we were in good hands. I had spoken with two other movers and investigated a drop ship service prior to calling Blackhawk. The other movers were not enthusiastic about accommodating our rather complicated request and the drop ship company was too inflexible to work with the managers of our gated community to be feasible. Blackhawk was different. Their team worked together with us and our storage company to ensure our belongings were carefully loaded and inventoried. They delivered them on time and the gentlemen who unloaded the truck took great care to protect our walls and our possessions. Not a single thing arrived broken and not a nick on the new paint. In addition, the load came in under budget, and we received our refund within two weeks! I highly recommend Blackhawk for short or long distance moves.

Quik Time

If I could do it all over again... STAY AWAY! Do not use Blackhawk Moving. The surveyor came out and reviewed the entire household. He did not note the washer and dryer. Needless to say we needed 5 containers not the 3 that he had first quoted. Price jumped another $900. We did not have a choice, had to swallow the extra charge due to move out date. When the household was delivered, it was on a Penske truck, no containers. Spoke to Customer Service Mgr: Eli Harrington (no help at all) Asked to speak with owners Daniel Harrington or Dave Montgomery and was not given the opportunity to speak about our experience. Wish I would have looked at reviews prior to hiring Blackhawk Moving.

Anonymous User

I am moving with Blackhawk (a United Van Lines agent) and was told that it would be 2-8 days between the day of pick-up and the day of delivery. However, 9 days after pick-up, my boxes and furniture are still sitting in the warehouse in my town of origin (my new town is only a 6.5 hour drive away). Blackhawk is now saying that it could take 14 days to deliver my load. The employees are friendly, but I am incredibly frustrated to be without my things. I certainly did not plan for this, and I would not have used Blackhawk/United if I knew it would take them 2+ weeks to travel 6.5 hours.

Sheila Amiry

Ive used Blackhawk for 4 interstate moves. I wouldnt use anyone else! They are literally the best. Very courteous, timely and take great care of my stuff. All of the employees are helpful and prompt in getting back to you. I highly recommend them. Actually, I have already recommended Blackhawk to several of my friends and to companies I have worked for. All of them have used Blackhawk and are extremely satisfied and reoccurring customers. If I could give more than 5 stars, I would!

Debbie Brandt

Helped us when another mover stood us up. We had contracted with AAA Movers in Lake Zurich to load our rental truck. They stood us up. Fortunately, Blackhawk Moving was able to provide three movers on four hour notice. They were quite personable and loaded our truck professionally. Our belonging arrived with a minimum of damage. We recommend Blackhawk, not AAA Movers.