Trio Plumbing Co

2138 Hunters Way Ct, Chesterfield, MO 63017, USA

Address:	2138 Hunters Way Ct, Chesterfield, MO 63017, USA
Phone:	+1 636-537-4938
Site:	trioplumbing.com
Rating:	3
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 9AM–12PM Closed

Location

Photos 5

Reviews 4

Dave Wrobel

Buyer Beware; Trio Plumbing is the most unprofessional company I have ever dealt with in my lifetime. Don’t let this happen to you. There are too many respectable companies that will assure customer satisfaction without resulting to insulting you, disrespect you, and degrading you. Trio plumbing may have some good reviews, and all I can say is good for the lucky few, but I can only warn you that if there is a problem regarding their workmanship, you may find that Trio’s upfront pleasantness when selling their services will quickly change upon a complaint about their workmanship or damage to your property to an aggressive, unprofessional, very rude, adversary, and as in my case, the representative insulted me, personally attacked my credibility, said I didn’t know what I was doing, and that I didn’t know what I was talking about, and was unwilling to make good on their faulty workmanship and damages done to my garbage disposal. See below; judge for yourself. A few months back I purchased a dishwasher from Sears and they sent Trio Plumbing out to install it. The 1st thing I observed was that the dishwasher was crammed into the opening, and the installer buckled the sound insulation rather than tuck it along the cabinet walls, which made it louder than advertised. Secondly, the front seal was tucked halfway behind the cabinet on one side with the other half sticking out, in which I had to patiently align myself. In addition to that, they took two of my heavy duty hoses that I recently purchased with them without prior authorization and without asking me, and refused to return them. Was returning my property to much to ask. Yes, Trio adamantly refused, so I had to go to Sears to get my money funded for my hoses, which I feel means that Sears acknowledges that Trio shouldn’t have taken them, or at least returned them. Additionally, I had recently purchased a brand new garbage disposal that worked great and ran very quiet, but when the installer knocked out the dishwasher knockout plug, it sounded as if there were rocks inside my disposal. When, I contacted Sears, about their warranty on installation, they connected me to Trio instead. When I explained the problem, the representative first words were “it’s not our problem, go buy a new one and fix it yourself”. Does that sound like a business man to you? He went on to say that because I didn’t knock out the dishwasher knockout plug, I didn’t know what I was doing and that it was installed wrong, however that is totally false, as any layman can tell you, if you don’t get a dishwasher you are not supposed to knock out the drain plug, so does that mean all those installations were installed wrong? Also, according to Badgers installation guide, “if you do not need to attach the dishwasher, go to step 17, which also clearly implies that not knocking out the drain plug does not constitute a faulty installation.” And Badger also gives directions on how to remove drain plug in an already installed garbage disposal and you would expect a so called professional plumber to know how to do such a simple task, but as the directions also say; “If you did it right, there will be no debris in the disposal basket to rattle around. If you did it wrong, reach into the basket of the garbage disposal with the long-nosed pliers and fish the knockout out, which Trio Plumbing failed to do. As of now, I have in fact paid for two brand new garbage disposals out of pocket, and the second one works as well as the first one I installed before Trio Plumbing broke it, and I eventually had Sears remove the dishwasher due to poor workmanship, failure to warranty their work, and mostly over the rude and arrogant behavior I received from trio plumbing. I am now looking for a new dishwasher, and the first question I ask is; who is installing it?

Suszanne B

Avoid Trio Plumbing!! Sears uses them as a service provider for the St. Louis area. Sears charges a flat fee for install which is to include the needed equipment and labor (for a water line install for a refrigerator) and once Trio comes in to actually do the installation they ask for more money on the spot. Unless you give them the money they will not do the install. I am in the process of dealing with the escalation procedure through Sears. I received a call from the owner of Trio who proceeded to scream at me as if I were a complete idiot. The owner was extremely rude, threatening and very disrespectful. I will update this review as we continue through this process. I wanted to get a quick warning out before others end up in this same situation. Update: Immediately following the phone call between myself and the owner of Trio, the owner called my husband to set up an appointment to come into our home. Although I had informed the owner that Trio would not be allowed on our property, the owner contacted my husband before I had a chance to speak with him. Of course when I did reach my husband he called back to Trio and asked why he thought that his wife wouldnt make him aware of the situation. We of course informed him, AGAIN, that Trio would not be allowed on our property and to not contact us again. Please beware of this company and its owner!

karen P

I hired Lowes for plumbing to install a water heater. Will the plumber came and brought the water heater. He installed the water heater and for the consumer it appeared right. The HVAC people were there at the same time. Will could not turn on the water heater because the HVAC people had not completed and to the consumer it appeared logical. After he left the city of ST. Louis came. The house inspector came. Both failed the plumbing because Trio Plumber Will squashed a tubing, didnt repair it, squashed a copper tubing and then attempted to tape it instead of fix his error. Didnt install the alum tubing to the HVAC system which he would have been able to do. When calling the owner and manager they refused to come back and fix the problem. Contacted lowes while HVAC and inspectors still there. LOWES contacted the owner and the manager of Trio plumbing, they said no they wont fix the issues. Lowes had the HVAC people fix the tubing copper that Will taped, install new alum tubing to HVAC system put on new bolts that Will stripped out and it was leaking gas with the city inspectors tool turned blue. THis company is awful. This company has failed to meet any business standard and Lowes has to pay the cost of someone else to fix their error or purposeful intent.

Greg K

We recently found ourselves in need of plumbing services when the sewer line inspection "colonoscopy" for our home sale identified a break. Contacted Mike from Trio and he quickly obtained the needed permit and "dig-rite" markings as we were not sure if the break was inside the basement floor or outside. Mike Uhles showed up the day after the markings were made and quickly repaired the break (luckily it was just outside the house). Unfortunately the re-scope of the sewer line to the main showed yet another break 100 ft from the 1st break. Mike quickly came to the rescue with a solution as the location of the break was a challenge to get to due to a steep slope in the back yard. Mike went the extra mile for us and did a great job. He even smoothed out and seeded and strawed the ruts caused by the excavator in the backyard - which was not in the contracted scope of work. Cant say enough about Mike and his get it done work ethic! Thanks Mike/Trio!