US Post Office
| Address: | 16105 Swingley Ridge Rd, Chesterfield, MO 63017, USA |
| Phone: | +1 636-532-5999 |
| Site: | usps.com |
| Rating: | 3.1 |
| Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–2PM Closed |
Location
Photos 1
Reviews 16
MI
MIkhail Averbukh
The Service in this location is terrible. Needed to apply for passport for a child. I called their office several times between 3:00 and 4:00 pm – no one answered. When checked their hours on iPhone it says Mon-Fri: 8:30-6:00pm. We came with three little children at 4:50pm. They rudely told us that passport apps are accepted only till 4:00. There were six employees there and zero customers. Makes me wonder why no one answered the phone. They said that their hours are posted on the web-site and the door as if I can read from my work what it says on their door. I later found out that a PC-based version of their web-site has hours for passport service though not on the main hours page but only if you go to the details page. However there is no detailed info on the mobile version of the site at all.
MI
Mikael Unger
The hours on Saturday per Google is 8:30-2:00 pm. I was there at 9:00. Not a SINGLE customer there. The USPS employee refused to process my passport application. Stated hours for passports are (if I remember correct) 10:00-something. He was trained to do it. Only reason was they arent "staffed" to handle passports outside those hours because it takes a bit longer. (It takes about 5-10 min. Recently had it done at the same USPS office for my daughter.) I pointed out that there isnt a SINGLE customer here. Someone can come in was the answer. No apology. No flexibility or sense of service. I had to leave and drive back 15 min. When I left there where still not a SINGLE car on the parking lot. What a surreal experiance.
KE
Kelly Burrell
Hands down the most personable, friendliest group of postal workers I have ever encountered! They go above and beyond, and its shocking to me how gregarious they all stay in light of the clientele they serve. Daily I am in to check my post office box, and watch these men and women interact professionally, calmly, kindly and patiently with a pretentious and demanding customer base. The customers (as evident by the other reviews here) could use some humbling, but the staff are absolute gems. I am so very thankful for each and every employee here, and so happy doing business with them!
NU
Nushrat
The delivery crew is the worst I have encountered. They drop off post in the wrong mailbox. If you are using the service of hold mail. Do not expect to receive your held mail or any mail post that time. They have been keeping my mail since I requested hold mail service. Called them but no action taken. And I called them again and an employee named Jennifer was very rude on the phone. Said now there is too much mail and wont fit in the mailbox so I have to go and pick it up myself. If they would have delivered on time I would not have to go and pick up my mail. Worst post office
IN
Ingrid Collins
I called this facility to ask why the package I sent yesterday doesnt appear on their websites tracking, and the supervisor whose name is Mornice (not sure of the spelling) immediately answered in an unfriendly voice -- If you sent it yesterday then your package is no longer here. I asked her to hear me out first but she sounded so irritated on the phone. Obviously shes not the nicest person and not the one who cares about providing good customer service. Chesterfield residents deserve to have willing-to-help, sympathetic people at the post office!
MI
Michael Twillman
Very disturbed at what happened today at your post office with a group of special needs children. Your staff, especially the one which the complaint will be filed against, should be ashamed of yourselves. This is the prime reason that people no longer want to use your services and would rather take their packages and business somewhere else, its the lack of courtesy and decent, human respect that is lacking. Im for one ashamed for all of you and will be lodging a protest directly with the Postmaster General.
WI
Wilbert Ocasio
Im shocked at most of the comments here. Ive been using this location for 2.5 years for both personal and eBay selling and NEVER had an issue. Maybe one time some lady had a little attitude when I tried to pick up a package sent to another persons name but who cares.... Sticks and stones.... I got my package, never lost one..... Always good service. Cant complain.
ME
Melanee May
This location was EXTREMELY busy when I visited yesterday but I am so impressed with the team!! They served each customer in a friendly and attentive manner and kept the line moving. During the holidays it can be very hectic but the team working yesterday remained focused, courteous and mindful!! GO TEAM!!!!
JA
James Platt
5/13/17: Avoid this branch if possible. Terrible attitudes and extremely slow service for passports Update 5/20/17: We tried again today, David did a professional and outstanding job! I give him 5 Stars, 100% satisfied! Moving overall rating of this branch from 1 to 3 stars
JO
Jordan Duke
Does not open at the scheduled time even though over 10 people are waiting for service
JE
Jeremy Marshall
The only thing worse than the customer service is their terrible attitudes.
GE
George Edinger
As far as post offices go, this branch is better then most
SU
Sueann Barnhart
I like this office its close to work and friendly staff
TA
tarek al-abboud
Very friendly staff, informative and helpful
TI
Tim Rasure
Just a normal post office
KA
kanna pandu
not so friendly