Mayflower

Address:	1 Mayflower Dr, Fenton, MO 63026, USA
Phone:	+1 636-305-4000
Site:	mayflower.com
Rating:	1
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 9AM–6PM 9AM–6PM

Location

Photos 38

Reviews 6

Brandon Carlos

I received a subpar international moving experience through on of Mayflowers sub-contracted companies, Daryl Flood. Upon notification of Daryl Flood that I would be using their services, it took 11 days to be contacted by their international coordinator, despite the companies knowledge that it was a short turnaround to my actual move date at the time (22 May contacted for a 5 June move). This included dumping multiple packets of paperwork on me, with very little or vague guidance, which ended up holding up the entire process. Unfortunately, the actual crews working the goods acceptance and delivery were excellent, but the mid-level staff were terrible, and did not convey what is expected when it comes to an international move, as a company should help the customer navigate the complications of moving abroad from the U.S. This was compounded by continued attempts by myself to contact the international coordinator I was assigned to by phone, only to get email responses instead of a returned phone call. I am an experienced mover, having relocated multiple times while in the military. After advising Mayflower of the situation, they took the complaint but have not responded, making me think they just dont care. So if you want to pay top dollar but receive subpar service, avoid Mayflower or its subs for any of your moving needs. I did more work than the company did, and I paid them.

Donald Tilbury

Horrible experience. Crushed boxes and damaged luggage. Brand new Uhaul boxes crushed and unusuable. Ill let the pictures speak for themselves. Would you trust a moving company who puts fragile boxes on the bottom of the load? Im sure making a claim will be just as good as how they loaded my boxes on the truck. Reported the incident by phone and email on 8/19, was told I would receive a damage claim. The damage claim came 8/22 after I had to ask for it again by email. According to the claim, you have to keep boxes for up to 9 months so they can be "inspected." Im just thinking, why would I want to keep 100 or so damaged boxes around for 9 months? Yes thats right more than half of all of the boxes were damaged and need to be kept for insurance purposes because photos dont do justice. Quite honestly I should have video taped the whole truck and how they packed it. 8/25 Havent heard anything from Mayflower since receiving my claim paperwork. You would think they would call to apologize after seeing photos of how the truck was loaded and damaged boxes but it doesnt seem to appear that way. I would rate this as poor customer relations on Mayflowers part. Update 9/6/16: Well, no word yet from mayflower, not even a courteous call. Highly disappointed with their customer service. Would not recommend if this is how they treat people.

Randy Abernathy

I can accept issues with something as complex as a move. What I cannot accept is an organizations unwillingness to speak with a customer about those issues. It has now been over three months since I requested an opportunity to speak with someone about my move and everyone keeps telling me someone else is responsible. I requested the supervisor of one individual 4 times and she would never give me the persons name or contact info. Once I found someone who said they could resolve it, they went radio silent and I havent heard from them since. Very frustrating. For what was supposed to be a top quality service provider they have been horrible. Ill will be sure to tell everyone I know to stay clear of these guys.

gwen heron

Should actually have negative stars. BEWARE OF MAYFLOWER MOVING IN EARTH CITY - do not buy their boxes as they are not the cheapest in town. They charge the customer that they are moving for boxes and then keep those boxes when they unload them. Then they try to sell them to you for over 75% of the original cost of the box and they say they will buy them back from you but they do not mention that they only buy them back for 1% of what you paid for them.

wilhuff tarkin

Randomly placed items in mislabeled boxes. My favorite examples include the hedge clippers with the extension cord and a circular saw with books. They also treated my property poorly in general, breaking many items and leaving EVERYTHING I OWN worse than before. About to start the claims process, so I have no opinion of it yet.

Angela M

Terrible. We are military family moved to alaska. They destroyed heirlooms and furniture due to careless disrespectful packing. Weve moved many times, all over the world, and this company has outdone itself in lazy disrespectful treatment of our goods. Heartbroken. FIND ANOTHER COMPANY! YOU WILL REGRET THIS ONE. Period.