United Heating, Cooling & Plumbing

Address:	301 Duck Rd, Grandview, MO 64030, USA
Phone:	+1 816-761-5262
Site:	unitedheating.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 27

Reviews 5

Rita Bowerma

If there were a way to give zero stars, I surely would! United installed a heat pump/AC and back up furnace in our home 9 years and 9 months ago. Since that time, we have had to have technicians come out at least 30 times for repair - no exaggeration! They were out about 10 times in the first 5 months before someone finally figured out that there had been a problem with installation. We literally sweated through that first summer listening to one excuse after another as to why our house could not get cooler than 80 degrees! We have a 10 year parts and labor warranty, but that does not cover the "diagnostic charge" which can be close to $100 each time they come out and scratch their heads, shrug their shoulders and say "well we are having unusual weather this year". Multiply the diagnostic charge for HVAC companies by 30+ and you can see how much $$ we have spent unnecessarily! We also had to pay several hundred dollars recently to have additional coolant added to the unit when it sprang multiple leaks. Todays problem was a "bad circuit board" - the third in less than 10 years. Fortunately our weather was mild enough that we didnt freeze over the weekend. Our warranty expires in March 2017, and we will probably end up replacing the system the next time a repair becomes necessary. The last few repairs we have chosen to use another company that thankfully honors the manufacturer warranty because I just dont feel that United technicians are well trained or knowledgeable. When we used them for routine maintenance service, one technician spent his time outside talking on his cell phone. He never even cleaned the outside unit, never turned the hose to spray anything out, actually never left the shade under a tree in the back yard. The management response was "that is not the way we do business" but they never sent another technician out to do the routine maintenance, and I got tired of asking them to do do. We will avoid EVER doing business with United in the future; I suggest you avoid them as well! Edit 12/24/16: Our unit is broken AGAIN, but the good news is that it should be under warranty for a couple more months. I read Uniteds response to my original review, and apparently they are not counting the number of times they came out in that first year and didnt write a ticket because they insisted that there was nothing wrong. Or, perhaps their record keeping is as sloppy as their workmanship. I did include the routine maintenance in the total number of visits. The sheet of paper they attach to your furnace to record visits is now on its fourth page, so how they came up with their number is puzzling to me. It became a running joke in the neighborhood that United spent more time here than my own kids! And for the record, I did call to speak with one of the owners of the company about 2 years ago. My documentation shows I left 11 messages over a period of 5 weeks without ever receiving a call back from one (the owners were always in a meeting or away from the office). I finally did receive a call from a service supervisor who was very nice but did not have the authority to resolve the ongoing issues. My original rating of United stands, and I find it interesting the number of positive reviews posted recently. Perhaps they are running a contest where you are entered into a drawing if you send in a review??

Kris Durbin

Their technicians have been very helpful and professional. Unfortunately, their dispatch and scheduling team are incapable of managing technicians or client expectations. I will not be using them again and I suggest that you do not either. First the good: I put in a call after we had a small water leak in the house that got into our furnace. This was after mid-night and I got a call right back from a tech. Not only did he talk me through what to check, he even helped me troubleshoot the water leak -- with FaceTime over my phone at 1:00 in the morning. A true champ. I tried to schedule an after hours appointment. They flat out said that they did not offer this as a service (even though I had received it before.) When I asked for the latest appointment that was during business hours, they offered a time slot of "after 3:00 PM". Considering that they only made appointments during business hours, it would not be unreasonable to assume that they would be here no later than 5:00 or 6:00 PM at the latest. Those hours came and went. When I called to get an update, they said that they are simply busy and that they would get here when they get here. I asked them to set my expectations, and they said their techs work as late as they need to and that they would show up at 2:00 AM if they had to. I told them how unacceptable that was, which was only met with "we cant control how long the calls take." Logistics are completely absent in their business.

Stan Seibel

United recently merged with Harris H/C here in Lawrence, Ks and sent one of their technicians for a biannual checkup that was contracted with Harris. He removed the fan from our furnace and took pictures of "cracks" in our furnace heat exchanger with his cellphone that I couldnt see myself. He red-tagged our furnace and arranged for Harris to come out in 2 hours to give us a bid for a new furnace. I got a 2nd evaluation that afternoon who checked the heat exchanger in the same way, removed the burners and checked it from the top, did a water test, and fired it up for 15 min in Sept heat to check the flame and do a CO meter test. NO LEAKS, good as new--the old cracked heat exchanger scam. So, I spent se hundred bucks to save 4000 bucks for a new furnace. Im not saying theyre crooks, but maybe they are. See the owners response below--after 4 weeks, no refund forthcoming after talking to the accounts manager. Its obvious the SCAM starts with the management and not just the technician. Any questions about the cracked heat exchanger problem should be at least researched on YouTube--believe me, they are not concerned about your safety, only your$.

Deborah Winchel

At 1:00am on a Sunday morning, we finally arrived home from our 2 week vacation. Unfortunately, our air conditioner ALSO decided to take a "break" while we were away - our home was hotter INSIDE than it was the whole time we were OUTSIDE in Mexico! After cranking the A/C to 43 degrees and watching the thermostat remain on 93 degrees for about 30 minutes, we realized we had a problem. So we called it a restless night (morning). When we got up later that Sunday, we called United Heating and Cooling and spoke with Stephanie who was absolutely professional, friendly, empathetic, and helpful. She dispatched Chad to our house and was there within an hour. Again, Chad was totally professional, friendly - even humorous, which is what we needed right then! It took him maybe 30 minutes to get everything working, explain the problem, and apply our discounts. Seriously - we got PERFECT no hassle service on a Sunday, and were back to normal in less than a few hours! Cant be happier with United Heating and Cooling!

Chris Petersen

First visit by this Company, so not much to give detail on. We started a Yearly Service contract with this company because our Family members have used this company and liked their service. The person showed up on tame. He checked our furnace, checked our AC and our thermostat. He found a refrigerant leak and hopefully fixed the leak. He found nothing wrong with our thermostat at this visit. The thermostat still does not work well. He suggested we call KCP&L to get a Free thermostat if our thermostat continues to malfunction. The thermostats he installed were good but very expensive. We called KCP&L and we are having a free, high tech thermostat installed by KCP&L in September. He charged us nothing for the AC part that hopefully fixed the leak and did not charge us for the refrigerant he replaced. Annual fee for Spring and Fall service was reasonable. We hope not to see them again until our scheduled Fall service. We hope to have a long term relationship with this Company.