Midwest Heating Cooling & Plumbing

13228 Holmes Rd, Kansas City, MO 64145, USA

Address:	13228 Holmes Rd, Kansas City, MO 64145, USA
Phone:	+1 816-943-8400
Site:	midwestheating.com
Rating:	4.6
Working:	7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM Closed Closed

Location

Photos 6

Reviews 5

Adam Jones

UPDATED: See below. I have yet to find a go-to HVAC business here in KC, unfortunately. I researched several companies and shopped around before replacing my 15-year old heat pump in 2009. Midwest was reasonably priced and sold name brand equipment (I bought a Lennox XP14 for my modest home), so I figured they had to be good at what they did and responsive with their customer service. BBB reviews checked out, too. Nope. Three years later, my (3-year old) heat pump has purged its refrigerant. I pay $100 for a technician (Scott) to stop by and tell me there is a problem (I knew that) and he sounds skeptical that Lennox will even cover the repairs. Scott stopped by on a Tuesday and tells me that they will call Lennox and get back with me in a couple of days. I make a follow-up call a WEEK later (since I never heard back from Scott) and their service guy (also Scott) tells me that ALL of the people at Lennox who make warranty decisions are at a conference and that all of Midwests people who could speak with the Lennox people about repair/replacement are at this same conference. Hes not sure when they will be able to tell me if it is covered under warranty. Six inches of snow is forecast for later this same week, mind you. I ask for a confirmation of when they will be able to get back with me - it has already been a week! Scott says hes not sure. I asked how long the conference was and Scott hemmed and hawed and said the conference is this week, but he would never say if they would call back or when. I then asked if I called back next Monday if theyd know anything. He begrudgingly said they should, and that Midwest would be the one calling me back. By the time I will have heard back from Midwest, it will have been almost two weeks. My furnace will still be non-functional. Im disappointed with both Lennox and Midwest. They dont seem to stand behind their equipment, and customer service after the sale is poor. UPDATE: Almost three weeks later, the heat pump is repaired. After two frustrating follow-up calls to Midwest (they never returned a single call they said they would), and two calls to Lennox, my heating bills will be cut by about two-thirds, back to their normal levels. I could revise my rating up, but here are three reasons why I am not: (1) Poor customer service. I should not have to make follow-up calls when you dont do what you say you are going to do. I put in a service request with another company because I didnt expect Midwest to come through, but which I had to cancel at the last minute. Honesty, follow-through, and common courtesy are what I expect, and what I experience 99.9% of the time. Not with Midwest. (2) Over-billed. The agreed-upon charge over the phone was $100 with the same technician that serviced my heat pump the first time, with the understanding that Lennox would foot the rest of the bill. When he wrote the bill, it had jumped another $100. He charged me another $100 diagnostic fee. The problem hasnt changed in three weeks. He knew what the problem was when he arrived. Why ANOTHER $100 when we agreed over the phone what it would cost? (3) Poor quality. Scott told me there is nothing I could have done differently, that sometimes things just fail. I paid extra because of the Lennox brand (there were less-costly options), knowing that they have a good reputation to maintain. I regularly inspect my heat pump, replace the filters, and keep moderate temperatures in my home to reduce the load on the unit. Three years into the units service life, Im out $300 plus several hours of frustration, and an extra $400 total on my last three electric bills. Will this happen again in three years? Will the problem be worse, the bill higher, and not covered under the warranty? Lennox doesnt stand behind their product enough to foot the bill for a problem that shouldnt have happened in the first place, and Midwest doesnt stand behind their products or workmanship, either. Lennox and Midwest have lost my future business.

Sarah Zaman

Just had a terrible experience with Midwest which is surprising considering they get great online reviews and they were recommended to me by a friend. When I called the service center to see if I could get an appointment for a service call the lady informed me that unless they had been to my address before they wouldnt be able to get here until tomorrow. I said OK, and then she recommended that I call someone else, like a national chain company. I kid you not, she literally told me to, "Call AB May, or Neil Harris, or some other big chain company." When I said that I was calling a locally owned company because I didnt want to go through a national chain she said, "OK, thanks. Bye" and hung up. She did not even ask if I wanted an appointment for tomorrow. Very disappointed in the awful customer service. BTW, I didnt call a national company, I called another locally owned company and they are coming out later this morning.

Lindsay Stanfield

We contacted Midwest Heating, Cooling & Plumbing after a family member suggested them. My husbands grandparents and parents both had Midwest install new units. Every person we came in contact with was knowledgeable, friendly, and professional. They quoted us a great price along with a great warranty and informed us of helpful rebates that were available. Our concerns were addressed, questions answered and we had our installation appointment scheduled that day. Our poor installers worked through one of the hottest days of the year and kept us updated as to what was happening. The installation was complete during the hottest portion of the day but our new units had our home cooled before bedtime. We went to bed with peace of mind that our units would not continue to cost us big bucks on our utility bills or give out completely. Thanks Midwest!

Allison St. Louis

We recently called Midwest Heating and Cooling to look at our air conditioner that was not blowing cold air. The technician, Steve, said that we were low on freon. After filling it with freon, he then told us that it may or may not hold the freon. One would think that when you pay $99 that the technician would actually diagnose something. Oh no! In order to run a test to determine a leak, there is another $12e fee. Isnt that what there is job is?! To diagnose and fix the problem. Needless to say, within 2-3 days, the air wasnt blowing air again. Out $300 and now have to pay someone else to fix our air conditioner. One would think they would stand by their work and offer a discount on the next service call. Apparently, people dont back their work these days. We will not be recommending this company.

Beth Harp

Ill be the first to admit that I dont know much in terms of heating. I was so sick of companies trying to take advantage of that fact. I had a problem with my heating unit and had two other companies charge me to come out and take a look at it, but they never really told me what the issue was. I just want everyone at Midwest for their help, and more importantly their honesty. You guys were upfront and told me what the problem was and fixed it for a reasonable cost. I havent had an issue since the visit! It really is such a relief to find a comaony I can trust that isnt just out for a quick dollar.