Benjamin Franklin Plumbing

7748 Troost Ave, Kansas City, MO 64131, USA

Address:	7748 Troost Ave, Kansas City, MO 64131, USA
Phone:	+1 816-533-4442
Site:	benfranklinplumbingkc.com
Rating:	4.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 47

Reviews 5

Brandon & Kayla Decker

Madonna in response to your response below. You are correct I asked for a ballpark price on jetting a line. I told you it was a 4" sewer main and you said you could go out to 150. Pretty typical job. The tech that came out quoted $1200 the day before, I called you when I was on my way to meet him and Kelsee at her house for your tech to potentially do the work. You stated to me it was typically $325 - $550. Very moderate quote for not being able to see the job. I confronted your tech on his price of $1200, he stated he was just reading from his iPad price list. He called you to confirm what you had told me and you stated you did state that but you thought it was for a two inch line.... Whos going to jet 150 of 2" line? You wouldnt stand behind your words and its clear from other reviews you just comment back when you get a negative review. I was standing there when your tech called you. He was never instructed to pack up and leave. He sat in the driveway for 30 more minutes hoping and praying that single homeowner would bite on your ridiculous bid and pay your company absurd amount of money. He was very undertrained... where he said the sewer line was and it actually is was completely off ( Like flowing up hill ..OFF) he quoted $11,600 to epoxy line or CIPP the line but had no idea how far it was from house to city main. You write in your comment to Kelsees review that you tried to set up an appointment with me... Yeah I knew one was already done the day before and he was coming back to stick it to her pocket book. Yes I called you on my way to her house. What a game? You call this a game? If this is a game your losing. You should have nothing to hid as far as what your techs quote in the field and what you do over the phone. This is someones home your dealing with. The single most expensive thing most people buy. And your company wants to take advantage of people that typically dont know any better. You buy into the Benjamin Franklin Plumbing franchise.... but sadly Modonna thats just makeup on the bruise. Still ugly on the inside. I have filed a complaint with HWA warning them of contractors like you so you dont TRY and take advantage of someone else. Your company and specifically that tech might be great at fixing small plumbing jobs but this is definitely over your head. Now go ahead and write your response below...........

Kelsee Guest

My experience was horrible. I had a tech come out on Monday, who told me I needed to flush out my line for $1,200 then he would need to come back and replace all of the sewer lines because they had collapsed which would cost me $11,600. He said they would have to dig up the sidewalk and streets and all of that was my responsibility to fix. I scheduled him to come back the next day to flush out the line. When he arrived I told him someone else had called the same office and was told it would be $375 - $550 to flush out a line. He called and they wouldnt honor the price given on the phone, so I told him I would call someone else. I had another plumber come out and look at it and he said he would have charged $375 to flush out the line but it was actually the city sewer lines that had collapsed and were giving me the issue. He said that it was the responsibility of the city to repair and fix! The city came out and confirmed this, of course the second plumber didnt get the business or the money, which I am sure is why Benjamin Franklin lied to me all the while knowing it was the city sewer that had collapsed. I would have lost THOUSANDS of dollars if I would have believed what the tech said. Also I paid the Benjamin Franklin tech $100.00 as a service fee for when he came out. It cleared my bank two days later, yet the office called saying they never received payment! STAY AWAY!

Joan Bergstrom

Bill came and installed a new bathroom faucet for me a couple of weeks ago. He was just great to work with. I was hoping the faucet could be fixed, but it couldnt - and he showed me why. He was not at all pushy and let me see for myself what the problem was. Once I gave the go ahead, he went right to work and installed shut off values, and the new faucet in record time. He even cleaned up everything in the bathroom - left it spotless . He was a super nice fellow and I have complete confidence in him. Then, this week I discovered my outside faucet had frozen and burst. I called and asked specifically for Bill to come and fix it. Again - he found the problem,gave me a better faucet than I had before, and left everything spotless. Levi was also very helpful and kind enough to even help me get my gardening tools carried up from the back yard to the garage - what a thoughtful person. Bill is my "go to" guy from now on and I wouldnt hesitate to tell anyone youll be glad he helped you with your plumbing needs. Also Benjamin Franklin has the best price specials Ive seen in town!

Anonymous User

HORRIBLE CUSTOMER SERVICE!! I bought my water heater from these people in 2007 (the real high ended one) and just starting having problems with the pilot light. It sits in a furnace room, so there is no draft problems. The pilot light will not stay lite. This has now happened three times in a week. The 1st time I called them, the answering services for their 24 hour line said they would be there within a 2 hour period, they never showed. we called and called and she said they only have one tech and he had the flu. So sorry, but we cant help you. This was after we waited 8 hours. I was told that if I called another company, the warranty would be no good. Then she wanted to charge me 125.00 if someone came out that night. The money was not the issue, I wanted hot water. They showed up the next day and claimed nothing wrong with it, just needed cleaning. Well, here it is Sunday and no one is answering the so called 24 hour service line. So, here we sit again with no hot water and no one to help us. I WOULD NEVER RECOMMEND THIS COMPANY TO ANY ONE I CONSIDERED A FRIEND!!!

Seth Taft

So the orignal tech that came out and snaked the line, was fine. The company sent out another tech to camera the line told us there was 2 portions of the sewer pipe broken and that it ran underneath our driveway. He then told us about pipe bursting and the $10k cost it would take to cure the issue. After the sticker price shock, I requested another service, The Plumbing Pro, to come out and provide a 2nd opinion. Not only is the pipe NOT broken but there was a belly collecting debris right out side the house in the ground in the FRONT YARD, not the driveway which is on the opposite side of the home. The cure was to dig up the section where the belly was, replace refill at 1/4 of the cost. Out of curiosity, I requested a price to blow out the existing line to see how Ben Franklins cost held up. I was quoted $4800. Im summation, I would advise the consumer to think twice before considering this company.