Roto-Rooter Plumbing & Drain Services

Reviews 3

AM

Amber Macken

This was my first time using Roto Rooter. I am complete appalled by the service I have recieved. It is completely unprofessional and greatly inconvenient to wait for a service for over 20 hours when you are given a time frame that is not near that long. I placed my service call October first and my call time was 5:35pm. I explained to them I needed to unclog the drain in our basement as it was backing up. I also asked how much for the services which they told me it wasnt a flat rate and it needed to be assessed. I recieved a confirmation email stating that I would have a technician out between 6:00 pm to 10:00 pm. After waiting for hours I recieved a call back stating they were over 2 hours behind, but it wasnt a guarantee that I would get someone out by midnight. I opted out of that and told them I would rather have someone first thing in the morning being that I have a 5 month old that was asleep. At this time the women on the phone promised I would be priority in the morning because of the inconvenience. The time she told me now was in between 8:00 a.m and 11:00 a.m. At this point it has been over 12 hours since I placed the call the previous day. We could not run any water because it will back up and cause further damage to the basement. I called once to get a general time I could expect someone in which they stated I was next in line. I recieved a call again stating that I would have a technician out within 15 to 20 minutes. 40 minutes later I had to call back again because there is still no sign of anyone. They again tell me that I have to wait. By this time it has yet again passed the time they have given me. it is my personal opinion that they did not want me to use another company so they were going to tell me what I wanted to hear in order to keep my business. This is NOT ok. I have been completely inconvenienced by this whole situation because this company wanted to make a buck. When the technician finally arrived he said that in fact it WAS a flat rate which originally I had been told wasnt the case. If I had know that I would have called around to other services and by how long this was taking would have indeed gone elsewhere. It is not good customer service to lie and deceive to ensure you get a check at the end of the process. I consider myself a patient person, but this has been beyond ridiculous. This has been a horrible experience and with no other past experiences to sway my decision, quite frankly, my last. I had emailed someone from customer service about my experience which they replied and said someone would contact me. Again here I am waiting and I dont believe anyone will reach out.

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Rodolfo Valladares

I called Roto Rooter on 01/10/16. The technician showed up and attempted to clear my line, but I noticed he never used any attachments for the cable. He only used a plain cable for my house. He told me there was a major blockage more than 90 away from basement, but he couldnt tell what it is without the camera. He scheduled the camera guy to show up the next day for $325 (to pay for the first technician and for the camera man). The camera guy showed up at noon the next day, so I had to miss a couple of hours of work, but couldnt do anything because he forgot his locator. Next available time was the following day after work (we agreed on 5:30 pm or later to avoid missing more work). Roto Rooter dispatcher called me at 1 pm telling me I had 30 mins to get to my house, I had to take the afternoon off work (so more time I had to take off my schedule). The camera guy showed up an hour later and he had all his equipment this time. He put the camera down the sewer, told me he found the blockage the technician was talking about and we went outside. Once outside, he marked the spot and told me the only solution is to dig. I reiterate, the only solution given by Roto Rooter was to excavate my front yard. I asked him to get a copy of the DVD or anything from the camera. He told me Roto Rooter doesnt give copies or anything from the camera to customers, only to the City in case they have to deal with them. The camera guy gave me an estimate of $3,400 to spot dig, but it could go up in cost (rather quickly) in case they have to fix more sections. I never had to excavate the front yard, but $3,400 seems high for just one spot, and I was told it could go over $8,000 to do the whole line. I struggled with this decision for several days because I dont have the resources of spending that much money all at once, and Roto Rooters finance option is a credit card with high interest. WATCH OUT FOR THIS!!! I decided to called Bob Hamilton and pay their fee ($99.00) to get a second opinion; which by the way, is more than three times cheaper than Roto Rooter for the same service (attempt to clear line, and have camera come out to location). Bob Hamiltons technician had a spade at the end of the cable, and he was able to get all 100 into my sewer. He pulled a handful amount of roots, and the water in my basement immediately went down. We ran water for 20 minutes with no sign of blockage. I just called the main Kansas City office for a full refund, but I want to leave this note here to make sure my case is in writing and to warn other home owners!!!

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Chris Hirtler

I take care of an elderly woman who is in the middle of cancer treatments and over the weekend she had a water leak in her upstairs bathroom that flooded the kitchen below. I did what I could with the tub faucet (it was leaking out behind the wall)and called for plumbing help on Monday and thought it should go smoothly. Well the repairman had no information about what I needed done when he arrived at her home even after I gave a full description to the gentleman who took the appointment call. She was confused and slightly upset because she thought I had everything set up for him to just come in and fix the things that I had requested and turn on the water. She called me at work and I had to explain to the him directly what I needed. Then after talking to me he told her that he thought the job was to risky and that he might damage the tile in the bathroom so he really didnt want to make the necessary repairs. He seemed more worried about the cost of the repairs which I am grateful for because she lives on a very limited amount of money but she still needed to be able to turn the water back on and trust that we wouldnt have another flood anytime soon. He finally agreed to put the old tub faucet back together but couldnt guarantee how long it would last because he really couldnt take it apart like it should be because of the damage risk. He did fix a separate issue with her bathroom sink and we were able to turn her water back on so in the end I am hoping everything will work out. I really wanted the bathtub faucets repaired but for now we will just be thankful she has water again and there are no more leaks in the wall. She said he was nice and respectful but suggested if I had to call someone again to choose someone else.

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