A&B CARSTAR Plaza

4200 Main St, Kansas City, MO 64111, USA

Address:	4200 Main St, Kansas City, MO 64111, USA
Phone:	+1 816-531-6868
Site:	carstar.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 12

Militia11x

do not come here, I had an accident in my car and my insurer recommended this place so I took it there. After a month and a half they finally called me to pick my car up but it still had issues with the steering so I took it back to them and got it back again and the same issue was still not resolved so I called my insurer to tell them I needed to reopen my claim because my car was still acting up. My insurer called this place to verify the story with them because this shop told me I should take my car to the dealer to get it fixed and they verified it but then told my insurer that my steering issues had nothing to do with the accident when my car was perfectly fine before the wreck, I had the accident on the left side and my only issue is when I turn left. So at the end of the day not only are they incompetent of doing their job but they also lack integrity and are causing me to have to jump through more hoops to fix my car

FAST FIT60

i wouldnt recommend going here to entrust them to fix you car. Not only is this in a sketchy area but the gentleman that helped me ague every repair with me. 30 days ago i had my car stolen out of world gym parking lot in merriam ks ( i recommend not working out there do to the amount of theft) . it was recovered and towed to this shop. Afer meeting with the gentleman there and walking my car; after 5 minutes of talking to the guy I couldnt get my car off his lot fast enough. absolutley unprofessional on all sides of the spectrum. They are they type of shop to get you seconds hand parts on a 60,000 vehicle and tell you its back to original condition.

Rachel Meran

I will say that they did good work BUT the customer service at this location is horrible. I interacted with 4 different employees throughout my car repair process and not one could be described as friendly. The receptionist/front desk girl at the end took the cake though. I asked about something that hadnt been corrected on my car yet was covered in my estimate, she went from fine to overtly RUDE in no time at all. Although they did fix the issue, they tried to act like i was being completely ridiculous for bringing it up. Sure the work was good but if you can go somewhere with better CS skills do it.

Veronica Caine

Really great service! Comparable price (actually lowest estimate Id received). Nice, clean office, friendly staff. It took a little longer than Id hoped to be completed, but I was incredibly happy with the job they did. I was communicated with all the way through the process. I had banged up my rear bumper pretty badly and the whole thing had to be replaced. The paint was matched perfectly. I am very pleased with my experience!

Ryan Stevens

My car was vandalized a few weeks ago, with both of my side views damaged as well as my tail lights. Carstar not only fixed the damage perfectly and gave me great customer service, but they vacuumed my car and cleaned my windows as well. It was a nice touch and a welcome surprise that I appreciate very much. Ill definitely be using this shop for any of my auto body needs in the future.

Anonymous User

These guys really need to work on time management. They missed THREE deadlines which in each case told me the car would be ready. It has taken OVER a month for them to do what looks like simple repairs to the rear of my car. I would NEVER recommend them to anyone nor give them any more business. To their credit, they did offer to pay for my rental since they missed their deadlines.

Anonymous User

Great job! Repair was done sooner than expected. Great communication througout the entire process. Friendly staff. Repair quality seems excellent and paint matches perfectly. Would definitely bring my car here again but hopefully I will not have a need to.

Anonymous User

If you have the time and dont mind going back three and four times to fix and paint it right, then this is your place. I would recommend to stay away from here.

Kristina Banton

Had an excellent experience here, quick to respond, came in under estimate. Work was quality and they took the time to top off my fluids and vacuum my car!

Dave Weroha

Poor customer service skills: Doug (last name?). Wouldnt even answer basic questions and Im the customer who was willing to give them $ for service?

Maria Villanueva

Great service and quality work. Knowledgeable and friendly staff.

Steve schraml

Very friendly staff, and a great place to get your car fixed