First Collision

Address:	6014 Redell Rd, Baytown, TX 77521, USA
Phone:	+1 281-424-5500
Site:	autobody-review.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30AM Closed Closed

Location

Photos 6

Reviews 8

Miguel Leija

I have had several cars in for repairs at this shop and all went great until now. My 2015 GMC Sierra Denali now has scratches caused by this negligent shop. I was told they were caused from rock chips. Rock chips that i guess happened while my truck was parked in their lot. My truck had no such damage when it went in. I have pictures of the day after the collision. Now it has damage to the doors, back bumper, fender, cab, and the front pillar on the drivers side. I was informed by Richard that they wont be fixing anything and assume no liability for damage incurred while the vehicle is in their possesion. How can someone expect me to take delivery of my vehicle in such conditions. I will advise anyone reading to stay away from this business.

Josh Torres

I hit a pot hole on 225 in my 2014 5.0 mustang with 20x10.5 in velgen wheels. The wheels cost $600each without tires. One dented to the point where i needed too buy a new wheel. I purchased the wheel, matte gunmetal. I asked around and my friend referred Mitchell at First Collision to paint the qheel gloss black to match the other three. I was quoted $125 is for quality work is the best price I could find. Others wanted $200-300. I just got the wheel back today and it looks flawless. The finish is phenomenal, matches the other wheels but looks much better. Over all very professional customer service, outstanding finish, and quick work. I would recommend First Collision before others. Thanks again Mitchell.

Anonymous User

Totally unprofessional, at minimum I expect a fair amount of professionalism from an autobody shop with such high prices. Obviously the price should determine the level of professionalism in this case, they dont even know how to use emails, they lied to me, its was obvious they didnt have experience to do the basic prep work and finishing of body parts, no attention to detail. Attitude, drama and lies, If wanted drama Id order a movie from Netflix, instead of dealing with First Collision. My car is an expensive asset, I cant take it to places where they dont care about customer service, dates, ETA, email, contracts. Go ANYWHERE else.

Becky Simon

Very, very bad experience with these guys....Do business with them at your own risk. The lady who works the front desk is not a very welcoming person, no customer skills. My contact person was the worst liar, on one of my visits there was an obvious smell of alcohol on him in the middle of the work day. They did a very, very poor job on my car. I will never go back there and would never recommend them to anyone.

Saul Mendiola

They dont crap about installing a radio. took my car in there they told me they gonna give me a call and they never did Im the one who called them to find out about the progress in my car.finally told them to put the old radio back like it was now the touch screen dont work so i have to take my car to a real professional radio installer to get my car fixed.

Nicole Ochoa

I have to say, that this was the best repair shop experience I have ever had! They listened to my concerns and sent me updates as part of my insurance companies program. My car was finished on time and looked brand new! I highly recommend this place, they are great people. Oh, and I love the office cat :)

Bryan Logan

They did an awesome job on the work they completed on our truck. Customer service was fantastic. Nice people.

Anonymous User

We have sent several company vehicles there. Great communication and excellent work.