Mayfair Cleaners
| Address: | 8582 N Church Rd, Kansas City, MO 64157, USA |
| Phone: | +1 816-231-4123 |
| Site: | mayfaircleaners.com |
| Rating: | 2.6 |
Location
Photos 1
Reviews 5
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Denise Sheahan
Do not take king sized comforters to this dry cleaner! I brought a beautiful ivory colored silk and linen comforter from Pottery Barn in with a quarter sized yellow mark on it, and when I picked it up, the batting was a disaster, and there were huge grease streaks running the width of the comforter on the silk side. So I took it back, and they "cleaned" it again. This time when I picked it up, there was WRITING in ink in one corner, again, on the silk side, and the batting was even more disturbed. So I took it back again, requesting it to be spot-cleaned only to remove the ink. The final time I came to pick it up, thankfully there were no additional stains, but they had gone directly against my request and did a full dry clean on it, so now it looks like a 20 year old cheap comforter. They told me to take the issue up with the manufacturer of the comforter, that they were not responsible for the damage to the comforter. They did refund the $40 dry cleaning fee - but nothing towards my $350 comforter s replacement. And to add insult to this, they told me "there is no way the ink could have gotten on there in our facilities". In a 6 week period, I had possession of the comforter for about 30 minutes with all the back and forth to the dry cleaner (always inside the bag they provided). They were in possession the rest of that 6 weeks - it definitely was put there by them.
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Sam Hagan
I took two brand new pair of dress slacks to this location, and upon receiving them back noticed both had multiple snags in them. I was extremely upset and planned to never return again. I called the company to inform them of the issue, and expected a simple "Im sorry" but nothing more. Tatum, the Operations Manager, took immediate ownership of the mistake and without hesitation offered to purchase me two brand new pair of slacks. She had me send the brand, the style, and the color and had them ordered at no charge to me. There are few businesses now days that take care of their customers to this extent. Kudos to Mayfair. Ill be a lifelong customer at this point.
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Anonymous User
When I went to pick up my items they told me that one of my tops was not ready yet. When I called back a few days later, they told me they never had the top. When I insisted that I had left it with them, they admitted that they had lost the top. Then they offered me a 25 dollar in store credit. No thank you. My clothes actually looked better before I took them there.
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Aaron Morgan
Do yourself a favor, and follow the reviews. Dont take your clothes there. I was promised reimbursement for my damaged merchandise, and after 6 months, still havent gotten paid. Chris, the owner, is a liar and a deceitful business man.
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Alex Benito
They are under new management !!! Quality is superb... Friendly and attentive!!