Concours Body Shop

Address:	240 Telegraph St, Reno, NV 89502, USA
Phone:	+1 775-329-4557
Site:	concoursbodyshop.net
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 40

Reviews 5

Leslie Bear

I honestly wish I could give them 0/5 stars. I have used this autobody shop in the past, and have been extremely pleased with their work and professionalism. That has, unfortunately, gone out the window. Gil, the owner, has always been great and gone above and beyond for his customers. Chris is awkward and gives off a vibe that he could care less about anyone which was proven today when he stated to me that he wished I had taken my car to a different shop. Me too, buddy, me too. I took my 2016 Subaru STi to them after being rear ended. The only damage was to the back bumper in the middle under the license plate. After speaking with them I was assured color matching would not be an issue (it is btw) and they would do the best they could to fix it. I have some after market parts on my vehicle which were never addressed and the shop never asked for info on them or for me to take them off or anything, so I was under the impression they could handle it. Pretty simple stuff; mud flaps and rear spats. I dropped my car off on Tuesday October 25th in the morning. I was told it would be done that Friday, but I couldnt pick it up until Monday. I went in on Monday to pick up my car only to immediately notice the right rear spat was barely stuck on to the car. Then I noticed the mud flaps were reinstalled incorrectly. The clear plastic (clear bra) which goes by the trunk was not placed on the car. When they attempted to fix the right rear spat they used a chemical that stripped the plasti dip that I had sprayed onto the piece off. They decided to keep the car overnight to fix said issues. The next day I was called to pick up the car, so we head on down. The rear spats were reattached to the car with some type of glue adhesive but ok the right side they overdid it so it looked poorly done. It was at the time I noticed a scratch on the brand new bumper cover through the brand new paint job under the left tail light, so I bring it to their attention. Along with the fact that the color match, doesnt quite match (weve been telling them this since Monday, but they dont care...clearly). So with the scratch they say they need to keep it overnight AGAIN to correct. So today I go to pick my vehicle up for the third time, and they simply tried to touch up the scratch. Now, keep in mind that scratch did not exist when I dropped my car off. This is a brand new bumper cover, and has been painted so that shouldnt be there. Gil, the owner, admits fault. Cool, fix it. All the while we are still arguing about color match. Fine. Whatever. Itll never match. Fix the scratch which is your fault, place my clear protector and Im out of here. Both Gil and Chris wanted to continue to argue over the color match because I have insurance headed out to look at it. Yes, the color match is an issue but at this point there are bigger issues such as the inability to fix a scratch in a brand new bumper cover and paint job. Ill deal with paint match, but I will not stand for completely trying to get one over on me with the scratch. Not to mention the horrific customer service and professionalism. I admit I lost my temper today, but this is day 3 of me trying to pick my car up and it not being fixed as they stated it would be. I have pictures throughout this process because none of those guys in there seem to keep their stories straight when going back and forth with me and insurance. If I were you, I wouldnt take your Subaru or any car here for that matter. Besides with Chris telling me he wished I had taken my car somewhere else, it looks like they dont want your business anyway. Look elsewhere.

Marianne Ryan

We have been going to Concours for 15 years or more. Even though its more expensive, we thought it was good quality work and great people. Taking every accident (4 kids) into Gils for repair. And its been a considerable amount. My youngest son, who is a trained mechanic, took his 2011 Subaru in after an accident 2 years ago. It was never aligned properly and the tires were ruined after a few months. They did not take responsibility for this. The same thing happened again. This time my son went over the whole car. It had to be kept longer because the hood wasnt lined up properly. We came back a few days later. He expressed his concern about the allignment, because he had slid on ice into an iron gate. We were assured by Mark Leonard, a shop manager, that he would guarantee proper allignment. He told us to take the car and if anything went wrong to bring it back and he would personally take care of it to make it right. Well, a month later and the belts are showing through on the front tires. Gil refused to take responsibility for any of it.He said hes "not in the business of replacing ties". He said my son must have hit a pothole on the drive to Truckee. There are no potholes; I drive that stretch 3x a week. Service and quality of work has gone downhill extensively in the past few years. I also had to pay over $600 for my truck front bumper be refinished, because all of the paint chipped off after a few years. This bumper had been replaced by Concours after a previous accident. They chose the bumper, I later found out it was plastic. I will never go back, nor will I recommend them to any one. It used to be a great place to take our cars, but now, sadly, there is no accountability, even to long standing loyal customers.

Carrie Williamson

Concours came highly recommended, and they delivered! I had major damage to my vehicle after an accident- so much that it was almost deemed a total loss. It did take some time for the repairs, but I consider that a win because these things shouldnt be rushed. I worked mainly with Gil and Rick. Both gentlemen were always cheerful, professional, and made it a point to explain everything so I understood it. Safety and a job done right were the main focus of every conversation and action. My car is perfect after the repairs, and I am so grateful for their time and efforts. My family has been back in our vehicle for a while now, and we feel safe and trust the work theyve done. Everyone should come to this place.

Andres Cortez

I got my car back.... The work was spectacular the color match was perfect the texture does feel a little off but you can not even tell they also rolled a fender for me and fixed all the damage very well it looks like it just came off the lot! the only downside is they could not align the car because it was too low. not their fault but I would highly recommend this shop to anyone who need quality body work. might take a while but it will be worth it.

Rob Steiner

"Rick Z." was incredibly rude to my wife. He was sexist, condescending, and very short with her. Once she finally made it through his man-splaining, they werent even able to do the work for another month. Her family has been using Concours for years. As you can see in the other reviews, theyve obviously undergone some kind of change in management that has caused their service to take a dramatic decline.