Schumacher Chevrolet of Denville

Reviews 3

RO

Robert Peterson

My girlfriend and I went to go check out the new Chevy Malibu, and never been so disappointed by this dealership. When we walked into the dealership we asked to speak to a salesperson, we got sat right behind the front desk with one of the most unprofessional sales representatives. My girlfriends lease is almost up on her Nissan and wanted to put her in the new Malibu and the sales person told me to buy out her remaining payments which totaled almost 1,000$. The goal was to have the dealership buy out the rest of her lease and get us into a new car. So after arguing with the sales person to include the buyout on the lease he asked what we were looking for. So I explained the different features we were looking for and the price range we were looking to spend. He took us out to the lot, as we are walking texting on his phone a mile a minute and shows us two Malibus which were both stripped. I told him we need navigation in the car, he came back with a quick response, i dont know why you want navigation when you have a smart phone, you dont need it and shouldnt get it. I explained to him the fact that my girlfriend wants navigation and she gets what she wants that is not your decision on deciding what I get in my car. He told me that I am lying about the price and the features that I was getting the car for. I explained to him Ive been to about 13 dealerships from different car brands trying to get the best deal. Again coming back with another smart comment 13 seriously, which really annoyed me so I listed all 13 dealerships I have been too. We went back to the desk and I asked him what trim of the Malibu I can get navigation with, he responded with you will not be able to afford that, and that the previous dealerships I visited all lied to me. The only reason why we went to this dealership was because the had the exact car and color we wanted. While we were sitting at his desk I asked him would I save a lot if I got the 2015 in the show room and does it have gps. He responded with yeah well its a left over which did make sense, he also said it had gps. So I asked him to run the numbers, two seconds later he is like that isnt the car you want it doesnt have navi, meanwhile he is still texting, and he is not a young kid, the guy was in his 50s. I asked him how do you know, and frustrated he stands up walking over to the car speaking obnoxiously see no navigation. At this point I am stand up and was about to walk out saying I dont think we will reach a deal. Hes like let me go and see if I can do anything else. He comes out of the office with a big smile on his face saying yup sorry, come in next week and we will see if we can find you something. Have a good night. I have never been so angry at a car dealership, he was so unprofessional, and shouldnt have a job. I dont know how he sells car since he is so opinionated on what he sells and who he sells the cars too. When the sales person is on his phone the whole time, why waste my time I will go to the next Chevy down the street that will value my business. Do not go to this dealership unless you enjoy dealing with a rude salesperson, who doesnt care whether you buy a car there or not. Plus enjoy getting called a liar and everything you say is false. Their are so many people that are more deserving of earning your business than this salesman.

SU

Susan Priore

I tried to give them less than one start but it wouldnt work! I had scheduled an appointment for 10am yesterday for an oil change. THE OIL CHANGE TOOK TWO-&-A-HALF HOURS!!! When I first handed my keys in, Michelle Koller told me it would take, "Less than an hour." I had questioned the less than one hour statement thinking that was entirely too long as one can go to Jiffy Lube without being inconvenienced to make an appointment and be in and out in 20 minutes tops! I also own a Ford Explorer and their policy is you can bring your car in before 8am any day without an appointment and they guarantee an oil change in less than 30 minutes! Prior to even getting my car into the garage, Michelle was not able to find any information through the company website in reference to the pre-paid family plan services I had purchased when I purchased the car. So that took a good 1/2 hour to sort through that (why my car couldnt have been worked on while this was being researched is beyond me!). She could never find the information and basically just put on my invoice that this is the 10th one I have used. So after this frustration, I get called back to the desk to tell me that they cannot locate my wheel lock key. I didnt even know what the wheel lock key was, nor have I ever seen it. My guess is the mechanic that rotated my tires the last time I was in for an oil change simply didnt replace it where they found it so now it is lost! I am requesting that this be replaced. Then, I get called back again and I was told that my power steering pressure line has a "Pin hole leak in it, and when the mechanic is turning the wheel to extreme levels the fluid is spraying out everywhere." I was informed by the guy sitting to Michelles left that the car is unsafe to drive out of the lot (now petrifying my 9 year old daughter!). He quoted me $365.00 to replace this and after consulting an independent auto mechanic, I left without succumbing to this terrible pressure. After driving for a couple of miles I noticed that smoke is coming from the hood of my car. PLEASE NOTE: When I pulled into the lot for my oil change my car was not smoking! So either the alleged pin hole leak miraculously just appeared when they pulled the car into the garage, or this was damaged by the mechanic! I must add that I have never had a good experience with the service department here, and honestly if it werent for the pre-paid family plan that I purchased I would never go back there! Another bad incident happened when they were working on my car and they had to disengage the battery. When I got the car back the radio was not working and it needed a passcode to reset it. Not one person in sales or service could provide this passcode (which must have been set by the first owner), and I informed that I was out of luck and there was nothing they could do! I have already said to myself after the radio incident that I would never buy another car from Gearhart Chevrolet ever again, and after this past experience it has just re-certified this opinion, and at this point I highly doubt I will ever own another Chevy again!!

KA

Kathleen Garrison

Worst dealership ever.For some reason after all the issues I have had with the dealership I decided to go back this past week for my next oil change to get my free one for the issues I had last time. I called this past Monday and spoke with Allison at the receptionists desk. I scheduled the appointment for Mary to work on it on Tuesday and I asked if I could drop off my vehicle during lunch on Monday and get a rental until it was finished on Tuesday. The receptionist put me on a short hold to make sure that was ok with the department. She came back and told me not a problem they would get the rental vehicle ready for me. I then called Mary and left a message just to let her know what was going on so she was aware, (she was not there on Monday because she was off, which I already knew) On my lunch hour I drive a half hour up to Denville to drop my car off and pick up my loaner. I get there and proceed to tell the receptionist that I called that morning and spoke with Allison, (apparently the women behind the desk was covering for Allison until she came back from lunch, therefore she had no idea I was coming) She proceeded to tell me that they were not expecting me until Tuesday for an oil change. I said I know I asked if I could get a loaner today so I can leave my car for the oil change. She told me we dont give out loaners for oil changes. I said well Allison set it up and told me it would be ready. She then called the loan department to see if they had one. It seems that they did not have one. She called a gentlemen named Gary in the service department who proceeded to tell her we do not give loaners for oil changes. The cover receptionist them told me to have a seat and they would get to me in a minute. I informed her I was on my lunch hour and I didnt have much time, this is why I called and set everything up. I waited 10 minutes and asked the receptionist how much longer it would be I had to get back to work. She called Gary again who told her that it would be another 5 minutes. It was already 1:40 and I had a half hour drive back to work and I had to be back at 2:00. I knew it wouldnt be only another 5 minutes and I didnt want to be later than I already was. My exact words to the receptionist was, " I will take my business elsewhere, screw you." I walked out and drove back to work. I then receive a phone call from Mary on Tuesday morning, saying that I could get a loaner for dropping off my car for an oil change. I told her what happened on Monday and the fiasco I went for this free oil change. Mary proceeded to apologize for it and she didnt seem surprised that this had happened. Almost as if it happens all the time or she knew it would happen again. I informed her it was not her fault but I refuse to go to Schumacher in Denville ever again. I am so disgusted with this company. I will tell everyone I know to not go to Schumacher Chevrolet of Denville.

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