GT Japanese Automotive Inc

Reviews 4

MI

Michael Goeller

I have been going to GT Automotive for over 15 years. I have always found them very honest and dependable. They have gone above and beyond in providing excellent service, and they are very straightforward and informative. Its unfortunate to see that the most likely people to write reviews are those who had a single bad experience. I always buy used Toyota Camrys, which are excellent, and they have done a great job to make them last. I service my cars with them regularly and have never had even a flat tire. All of my experiences with GT have been positive. They will tell you about parts that are wearing out or worn out, but it is your call if you want to replace them and they will give you the low-down on that. They told me that I had problems with my rear struts last year, which I knew was the case, but they said I could take care of it later if I wanted to wait. The problem finally annoyed me enough (especially when I hit bumps with the back tires) that I decided to take care of it. It was definitely a good call. One time I had a minor accident with my car where I did a 360 on ice and sliced the front fender on a large rock on the side of the road which grazed across it as I spun past. I was planning to replace that car soon anyway, and so I was reluctant to fix the problem, short of taping it up. But they offered an elegant solution, using unobtrusive plastic loops to hold the fender together really well and not unattractively. No charge for that. It was really nice of them. My favorite story about their honesty came one day when I was sitting in the waiting room while they were doing an oil change and some other work for me. A fellow came in to say that there was some problem with his car because he sometimes felt light-headed while driving it and that maybe there was some problem with carbon monoxide. They did a series of tests, including a test drive and tests with the car running for a while, but they could not duplicate the problem. I think they spent about at least an hour on his car -- he was there most of the time I was. In the end, rather than telling him there was some problem that they could fix and charging him, they said there was no problem found. He was disappointed, but when he asked how much that was they said, "No charge. We found no problem." You could easily imagine a less scrupulous repair shop inventing a problem just to "satisfy" him and make a little money. After he left I joked with the owner that "sometimes the problems are not in our cars but in ourselves." I think Shakespeare said that. Highly recommended.

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KE

Kevin Qi

If I could give more than 5 stars for a shop like GT Auto, I would. My brand new WRX unfortunately suffered flood damage and the engine had hydrolocked and the entire interior was flooded. I spoke with Bill and Kun and both were provided amazing service and attention to not only myself to make sure all my concerns were addressed, but most importantly, to my brand new Subaru. Kun had always kept me updated on the progress of my car and went out of his way to send me pictures of the damages and even showed me what the damage caused to the engine and ensured that everything that was caused by the incident was assessed properly and professionally. From the electrical, the carpet, and most importantly the engine, they were able to ensure everything was as good as new and worked very quickly to get things assessed and repaired for me while still paying attention to the smallest details such as making sure no wiring harnesses had reminents of corrosion to prevent potential problems in the future. They even gutted the interior to make sure all the mud and dirt was detailed from all the panels and underneath the carpet padding and had the carpet replaced and a new block installed. I must say that I could not have been any happier with a shop, and have never dealt with a place that actually cared for my car as much as they would if it was their own. Ive had terrible experiences in the past with shops in the area and now I finally have found a mechanic who I can trust and be assured that I am not getting cheated. Thank you Kun and everyone ar GT Auto for the amazing service and care that youve all given to for my car. I was hesitant to take my WRX to a shop at first because of the boxer engine but the guys here sure know what they are doing and the results show. Ill sure be back here again for any work I need to be done in the future and recommend this place to all my friends.

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JO

Joe Boho

I’ve been bringing my cars to GT Automotive for over twenty-five years. Bill, the owner, and his team are honest, dependable, trustworthy and extremely knowledgeable. Based on the initial recommendation of a friend, I started bringing my new 1990 Nissan Maxima to GT for normal mileage maintenance. At the time, I worked about 15 minutes away which was very convenient and the service and repairs were always thorough, reliable and done in a professional and courteous manner. Just as an example, I brought my car in for a 30K mile service. When I returned to pick it up, I fully expected to pay the price that was listed for that service. The bill was less than the listed price and Bill explained to me that some of the items in that service were not just based on mileage but age and since I put a lot of miles in a short period of time, I didn’t need all that work done. Well, I no longer work in the area (and haven’t for the last 21 years). I live about 50 minutes away from GT, but I continue to take the 1.5 to 2 hour round trip drive to bring my cars to Bill for repairs, tires and maintenance, even for oil changes because I know everything will be checked and he will inform me of upcoming maintenance when it’s really needed. I’ve gone through a few cars since I started with GT. That first 1990 Maxima went 360K miles thanks to GT and was still running when I donated it. Incidentally, Bill keeps a few white boards in the reception area with the make, model, year, mileage and owner’s name of customer cars that have over 200K miles and are still in service. It’s an impressive list! My son has a 1996 Nissan Maxima on that list with over 250K miles and I currently own a 2011 Nissan Maxima and 2011 Nissan Murano which I’m sure will eventually make the list under GT’s care. Thanks for the great service Bill.

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GR

Gregory Pell

I have only positive things to say about GT Japanese Auto. Inc. In fact, I implicitly trust Bill and his fantastic crew. He will never sell you a product that he himself would not use and will never try to sell you something that you dont need. His first concern is safety and reliability. I speak from 10 years of experience as a customer at GT--for both my car and my wifes. Regardless of what Bill and his mechanics (Kun and another Bill, et al) are doing--a routine oil change or a major service--they do not have tunnel vision; instead, they are careful to look holistically at the car. You will not have any surprise breakdowns on the highway, because even if the crew are changing a muffler, they might still catch a belt that is about to go. Thats just it: they are thorough. Perhaps that is why my 24-year-old Honda never had any breakdowns and always ran smoothly. In fact, I just got a new Honda and entrusted Bill to sell my old Honda. I got rid of it reluctantly, since the engine was in AMAZING shape; its just that the body was starting to rust out. He was able to get me hundreds of dollars more for my car than the Honda dealer would have given me, mostly because the car still drove beautifully and the motor and moving parts ran smoothly. One last thing: the counter and phone service are also very personalized and professional. Whether I get Bill or Lynn at the front desk (and now, I believe, Julie, who is new), I am never rushed and always treated with respect and friendliness. People use the word "honest" sometimes with automotive service, but with GT, honesty isnt the best policy; its their ONLY policy. Keep up the good work, GT.

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