Firestone Complete Auto Care

79 E Mt Pleasant Ave, Livingston, NJ 07039, USA

Address:	79 E Mt Pleasant Ave, Livingston, NJ 07039, USA
Phone:	+1 973-577-8355
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 30

Reviews 10

Kevin Broomell

This place needs to get their act together. We had come outside to 2 flat tires - we called ahead and gave them the make, model and tire size of the vehicle and they told us to stop by anytime - so far so good. We dropped the car off, they gave us a price and let us know we could pick it up later. They call us 2 hours later to let us know that because the car is 4WD they need to match the tires and they would need to order them. Dont you think this is something they would ask up front, considering they ask for the Make and model of the vehicle? Because they didnt have the tires and the next day was memorial day, wed have to pick it up on Tuesday- fine, no problem. I get a call Tuesday morning from the manager, who seemingly has no clue why the car is there, lets me know they have the tires in house and would have it done shortly. He then calls me.back 45 minutes later to let me know they actually have to order the tires because it is 4WD drive - yes, I knew this already. I then get a call from a different individual to let me know that they ordered the tires but they are more expensive than the original quote - wouldnt you think to tell me this 2 days ago? Fine, no problem just get it done. He then calls me back to tell me the car is done and I can come get it. He again calls me back to tell me that the car is not ready and needs an alignment - duh, you just changed 2 tires. Let me guess, you didnt quote it in? Nope. Finally gives me the final price and has to call me back again when it is ready. Great well be there shortly. We arrive and I have a Firestone card, so I figured Id just put it on there, as anything over 250 is interest free for 6 months. The individual tells me I dont have a card and would need tonregister. I asked him to check again, as I had just logged onto my account earlier that day to see if they had the zero interest special on my account - I have him the account number. He told me it was inactive - fine, Ill sign up again. As soon as I do, the credit company calls him to let him know my account is active, like I had just told him. Everyone was really nice and pleasant, which is why I didnt give this 1 star- but, they do not have their stuff together, at all.

Nicholas Casci

It may be cheap, but if they cant respect me as a professional, they havent earned me as their professional customer. I called and was told my best bet was to drop my car off or schedule an appointment. I chose the appointment for Monday and told them Id come at 1 pm when Im on lunch and arrived at 12:55. I was under the impression that they keep their appointment times, yet my car wasnt on the lift until 1:40 because at least four cars that were dropped off were serviced before mine. I was one of two people waiting yet it took 75 minutes for an oil change. Either do the other cars when the non-lazy people with appointments arent waiting. Or at the very least inform me of the backup instead of insisting, "youll be up next this time, I promise". I understand that things may get backed up, but those who have scheduled a time should be given priority over a "ready for pick up sometime between noon and 3". There are plenty of other service shops in the area that appreciate your time, and I will be unlikely to return in the future.

Mc Me

Found them via TireRack, called ahead - twice - to confirm they can do the job, time and cost. Had wheels shipped there...upon my arrival I was told they do no have lug nuts for my popular Chrystler car...and sent me on a goose chase. Upon arriving with the lug nuts, they then tried to charge me over $800 for TPMS sensors (normally cost $25), lots of additional fees and at the end TOLD ME THEY COULDNT INSTALL THEM ON MY VEHICLE and said I should try another place?!? Its like going to a grocery store and having them tell you they dont sell milk and the bread will cost you a few hundred dollars! Not to mention the manager seemed absolutely clueless about what planet he was even on. STAY AWAY! So many better, knowledgeable and capable tire installation companies out there.

Jacklyn Yacenda

All Auto places are shaddy to say the least because there is no other word to describe them. No one is an expert in all fields, its impossible. So, that is why we take our cars to the auto body to help with tune-ups, oil changes, tires, etc. This Firestone is not the Best place I have ever been to, but it CERTAINLY is not the worst! I believe they do quality work and give you fair and reasonable prices. We take our cars there for the most part out of convenience and they are usually very responsive. One time we were quoted a cheaper price somewhere else for some AC work and so we took it to the other place to get worked on. Other than that, if you are honest with them, they usually are with you.

jl1076

Cost me replacing a new oil pan $350 after an oil change here. I went this store for an oil change at summer of 2013 for my 2000 Honda Odyssey. Firestone said I need a new screw for the oil pan oil draining hole. charged me $7 for a screw. Few months later, I found my minivan had oil leak, I went to a garage I used to go, lift the car, I can see oil coming out of the draining hole. he said this new screw stripped the oil draining hole, and need to replace oil pan, Cost me $350. no more oil leak now. I will never go back this store again.

shawn taylor

Im not sure if 2½ hours wait is normal for this location just to replace one tire when I had an appointment but Im not happy about it. I used to do this kind of work when I was a little younger and it never took me that long to replace one tire. Prices are about standard and receptionist was polite but those are my only positives.

Norma Marie

The staff was extremely rude. I overheard the manger making racist comments about another patron that was waiting on service. I called to make an appointment and was told it wasnt necessary I should just come in. When I got there I was told to come back in a few hours for an appointment. EXTREMELY RUDE AND UNPROFESSIONAL.

Fuzzy Thoughts

I recently brought my car in for service and was very happy with the whole show! They gave a reasonable quote over the phone (less than half that of another local garage), and despite there being more labor for them then expected, they stuck to their quote! They didnt b.s. me about needing a million other things etc.

Anthony V

Recent trip to Firestone for an oil change was great! Like all the other work I had done there, from brakes, new tires, alignments, and fluid flushes. The team at Livingston Firestone is truly professional. Thanks again!

Kristopher Koehler

Ive taken multiple company trucks here for everything from basic work to major repairs. Theyve always done well by me. Ill be using this location for as long as Im staying in this area for work.