Firestone Complete Auto Care

280 Broadway, Elmwood Park, NJ 07407, USA

Address:	280 Broadway, Elmwood Park, NJ 07407, USA
Phone:	+1 201-693-4637
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 42

Reviews 22

Andre Hunt

I am not one to write bad reviews on any bad situation. There are times the truth needs to be said. Here is one. Today, I went to purchase some tires. I needed two for the front. I shopped online the last few days and settled on this company. I was lied to by Antonio, about a store policy and other issues with the purchase. I went for some inexpensive tires for my jeep. Only because I wanted to have something, before I make a decision on which way I will go with the vehicle. I had setup an appointment for tires I wanted. Never showed on the screen. I came in before my appointment and explained that I wanted inexpensive tires. I drive less than 100 miles a week. I was offered $96 Bridgestone Destination tires. Since BF Goodridge had issues, I will not be buying Bridgestone Firestone tires. When I explained that I wanted cheap tires, I was told I cannot mix and match tires on my jeep... But, if I have 4 Nexen tires on my jeep, wouldnt the Destination tires be a mix and match? That is when I told him, I am a mechanic and that was pear BS. Then he told me, that I would have to match all my tires because I have a four wheel drive vehicle and that it is company policy. I was getting very annoyed. I explained to him, that that was BS. I called corporate and asked them. As they stated that policy applies to AWD (full time All Wheel Drive) SUVs. Like the Acura MDX AWD. Finally, I got the tires I needed, after having the tires shipped from Saddle Brook. I could have driven the few minute drive over there. Took 45 minutes. I get the tires, told them I had a lock for the lug nuts. All was good. I get my jeep back and was never told the key was twisted when they were working on it. Antonio looked me dead in the face. No one mention of it. I get to my jeep, they never placed the new tires on the rear, as they company display said. I was never given a wheel alignment check, as company policy said. I had to file a damage report for the key. I have to go back for the free wheel alignment and to have the tires rotated. This has been, by far, a horrible experience. I would not recommend this location to anyone. If you do, please do the following. Remove locking lugs (if you can), ensure that everything is spelled out on the paperwork. Know what the company offers. Ensure there arent damages to your vehicle and before you leave, make sure the job is completed as asked.

Anonymous User

They are not good poor customer service and workmanship. I took a tire and asked to put a patch in it and they put a plug and told me it could not be fixed. When I ask why they put a plug when I asked for a patch they said they did put a patch. They lied. I took the tire to wa real tire dealer and it had to patch the hole they put in it and the hole from the screw that was in the tire. When I wrote to the manager he never replied to my letter. I have written to Firestone.

Shevy S.

The guys seemed friendly and knew what they were talking about. I used to be a mechanic and I overheard couple of their transactions while I waited. They are straight forward with people and honest. The only negative was having to wait a while to get just an oil change but I understand this isnt just an oil change place. I also had a 50% off my fully synthetic oil change so it was a good deal. Good job guys.

Jk Fanatic

Bunch of incompetent jack asses , I dropped off my wheel and tire for a simple patch and balance because I had a tiny finishing nail in the tread . Well I picked it up the following day and 3/4 of the nice billet aluminum wheel was gouged and the took a chunk out if my tire when they plugged it . Then I go back and try to get my wheel replaced and the manager told me they didnt do it I did it off-roading .

Tish Mitch

Excellent customer service . Thank you so much TONY for helping me get my tire fixed, I appreciate the service you gave me, you didnt give up and you find another alternative for 3 of my tires since the warranty didnt cover it. Thank you agin

Anonymous User

I had a similar experience to Joes. Had a screw in my tire, asked them to patch, they said it could not be patched and told me I had to buy a new tire. Went to different place, they patched it without any problems.

ZEEWINNER

Had an alternator replaced.I broke down 2 weeks later because they did not put a clamp on the hose connected to the replaced alternator and it fell off.the people at pep boys were amazed the clamp was not replaced

Jason Leeman

Working with the manager Mike was great. Knows his stuff and very friendly. I had to bring my work vehicle for fleet maintenance, and he had me good to go in no time. Very stress free.

1 skull crusher

I want to thank yall for the good job you did but more importantly for not taking the money that was left on the floor. You dont find that type of honesty and integrity often.

Teresa B

Ive been going here for over 20 years, never had any issues except for good ones! Will always trust my cars with Mike at Firestone in Elmwood Park!

Kari Barsa

Mike the service manager was wonderful. Did all work only after my approval. Clear explanations of everything.

Willie Downey

Mike does an outstanding job accommodating to customers and the quality of work I am very satisfied.

luis grados

Buena atención ,personal decente

jesus m

Ive been going there for many years they do very good job and go out there way.

Marcus Sapkosky

Mike and Pete will always work with you. Fair and kind