LifeLine Repairs
| Address: | 1885 NJ-57, Hackettstown, NJ 07840, USA |
| Phone: | +1 908-691-9100 |
| Site: | lifelinerepairs.com |
| Rating: | 4.6 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 11AM–5PM |
Location
Photos 1
Reviews 7
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Emil Velasco
Dropped my LG G3 screen down and you can guess the outcome. I was planning to bring my phone to the mall in Rockaway to have it fixed. But as I was looking around the area, I found this company and from the reviews Ive read, it seems to have a good reputation and people seem happy about the repairs and the service the company provided - except 1 or 2 people. Anyway, booked an online appointment for the next day. Arriving on the morning of my appointment, found out that they dont have access to the appointments - not their fault. Best thing to do is just call to make an appointment. Anyway, showed them my phone and they said they dont have the screen replacement part - DOH!. But, the 2 service techs (sorry, forgot their names) instead gave me a used LG G3 for the price of a new screen. And I get the spare battery that was on the phone. There was a small chip on the back cover of the replacement G3, but I switched that with the back cover on my cracked phone. Replaced my SIM and memory card on the replacement phone, tested that the phone can receive and place calls and done. They said I have six months of warranty in case the replacement phone did have any issues. So I was done and out of there in less than 15 minutes. Great service and the two guys at the store were very friendly. Would highly recommend.
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Vladimir Zagoruyko
3 stars. I had issues with my iPhone 6 mute switch. I stopped by this place and asked them to take a look. They opened it, did some cleaning, and returned back to me 20 minutes later stating that they cant fix it. Some very expensive part must be ordered and replaced, but they wouldnt recommend to do so for 2+ years old phone. They didnt charge me for cleaning. That was nice. Surprise came next day when I tried to make a call: I couldnt hear anything at all. Phone worked fine via headset, or speaker, but not via earpiece. I stopped by next morning and asked them to take a look at it again, as it was obvious that they have done something to that phone and damaged that earpiece. It took them an hour to play with it, and finally they came out from the room in the back just to tell me that they cant fix it now, and suggested that I take it home and try to connect to iTunes to restore from backup. Really??? How will software restore fix hardware issue? I said that I will not take my phone back until it fixed, and it must be fixed for free. Guys didnt argue. It took them another 15 minutes to replace earpiece+front camera module. They didnt charge me. To conclude: Very customer friendly place and I wish this business to succeed, however, not all of their repairmen know what they are doing.
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Chandra Lattig
I took my iPhone 6 here to be repaired for a crack in the screen. There were 2 young boys working that day - they told me the cost would be $100 to fix the screen. When I picked up my phone later that day, they told me that the repair would be covered for 120 days. Less than one week later, I noticed the screen had cracked again - I know I did not drop the phone nor did anything happen so I took the phone back to Lifeline since I was told there was a warranty for 120 days (also advertised on their storefront). This time there were two older men working and I was told that they would not repair the phone and that if I wanted it fixed it would be the same cost as last time - $100, after I pressed the one man (Im guessing the owner) said he would give me a discount - when I asked what that would be, he said he would knock $10 off. Oh boy. I left, I will keep my cracked screen but I will not be returning to Lifeline Repairs. I believe the glass used to repair the phone was of a cheap quality since I had my i phone 6 for two years and it took a lot of drops, things hitting it etc. and never cracked until my 2 year removed the case and dropped it hard on the floor. Less than a week with the new glass and no drops and it cracked :(
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Samantha Rosa
Repairing phones doesnt seem like an easy job, dealing with tiny screws and cracked screens or computers that are just impossible. Ive seen some negative reviews for this location and the one in ledgewood - and all Ive gotta say is Ive had no negative experience with my visit. I had dropped my phone at work and needed a new screen, luckily they had one they could put aside for me. Didnt take too long at all. For those who complained about computer and phone issues after - sometimes taking care of your stuff helps! Accidents happen but sometimes faulty hardware is to blame, especially when it comes to computers. Humans cant fix everything, plus technology isnt built to last because how else would corporations make money? For those complaining about the price - part of it has to do with parts. Its a business, they dont just get them for free. My advice is give them a try. They know what theyre doing and the gentlemen who helped me today answered all of my questions and were very helpful.
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Christina Ippolito
The earbud jack broke off inside my daughters iPhone 6s. We were resigned to buying her a new phone when it was suggested we try LifeLine. Having never heard of the store, we werent very hopeful but figured we had nothing to lose. We couldnt have been more wrong. What a pleasant surprise! We were immediately greeted by a very helpful associate. He explained the procedure the technician would take to clear the obstruction. Before we could even turn to take a seat, the phone was fixed! The technician showed us his work and explained the fix. The associate gave my daughter earbuds to check to devices function and the informed us that there was no charge for the repair. When was the last time you received something for nothing?! We left this tiny shop we had never been in before, amazed and truly grateful. I would definitely recommend LifeLine to anyone in need.
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Kelly McCaughey
I visited their website for a general idea of cost and whats involved to replace a broken screen on an IPhone6. Its a common thing, happens to people all the time, so theres no reason I shouldnt be able to get a price range pretty easily. Website says I have to call. Ok, fine..what number? I see "Contact Us", but that turns out to only be for people interested in opening a franchise. Finally I find it under "locations". I call, and the only auto-prompt options are "schedule an appointment" or "schedule mac pc repair". I choose appointment, even though I just want to speak to a person for a cost range. It rings twice, then tells me that voicemail has not been set up, goodbye, and hangs up. I am so fed up with lack of personal service and common sense. So I wont even bother trying here again.
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Charlie Grace
Great and friendly service! I stopped at Lifeline Repairs this morning to get some help with my Iphone. After a mishap with it getting soaked in water, I was able to save it by putting it in a bag of rice for a couple of days. The problem I had is that some rice got caught in the opening where the charger cord gets plugged. The guys at Lifeline Repairs were really nice about helping me out with it. They were able to get the rice out of it, and got it up and running. When I tried to pay for the service, the guy who helped me just shook his head and said it was for free. What a really nice, competent and professional local business!