Public Storage

Reviews 3

NJ

Nj BuddhaMan

This is a review of a mixed nature. I was planning on giving a highly charged gushing review of this facility as well as an overall positive experience with Public Storage. I have rented from this facility for just over 2-years, and I also rented another unit from another Public Storage in Kissimmee, Florida for over a year at the same time (risking digression)...but that is a different review. This facility is a great place to store your things! But please read on. First off: I love this place! Its very convenient to the area, and its always spotlessly clean, as well as landscaped to perfection. The driveway leading to the climate controlled is very accommodating for larger trucks and vehicles, and there is some great areas for renting parking spaces for RVs, commercial vehicles, cars, etc. The drive up units are set up nicely and the staff keeps everything ship-shape. I rented a climate controlled unit, and there are two very large elevators. There are washroom facilities as well if needed. Throughout the two years I was there, there was never a problem or issue concerning the climate controlled area when it came to the A.C., the lighting, or anything. Always at least 5 or 6 carts to use at any given time that were maintained nicely. The staff were always so kind and helpful to whatever was needed either immediately, or in the way of their well-stocked office/store area with packing supplies. I highly recommend this facility for your storage needs be it personal, for your small business, or commercial transitions. Now to the Cons: First, this is not directed to the facility per se; but to Public Storage policies. Now I expect to have periodic raises in the rates. I appreciate the first-month promotions that pop up, be it the $1 or 50% off deals. But then after about 6-months into my storage experience, I got a notice of a raise in the rent. Then a lot sooner than later, I got another one. I called to find out why this was happening, the facility said I could call the main Customer Service number to inquire further. But when I did call, the representative gave me a very cold and one-sided response that left me with the feeling that I could take the raise in rent or "good luck finding another place." That was damper number 1, and just for the record ( I was in purchasing and negotiating contracts at one time); I have found that the "take it or leave it" policy may be effective in the short term for this sort of behavior, but it does put a mark against doing repeat business in the future. Damper number 2: I am now moving out of state, and will be leaving NJ for FL, and will be doing so in about 10 days. I get my payments sent in under the auto-pay feature that P.S. has (but apparently there is a small drawback in this, that is yet to be completely settled), and mine posts on the 2nd of each month. At the time of this review (5/4/15), my payment posted 2-days ago (5/2/15), and Im moving out on 5/12/15; which is 10-days from now. The facility said that I could be pro-rated for this months rent of the unit for the rest of the month of May. When they looked in their system, I was informed that because my automatic payment posted already; that I would not be eligible for being pro-rated. I asked if there was a way to credit back rather than just pro-rate, and that was a no. So I called Customer Service 800 number, to try to get an answer or something. Customer Service was not responsive or helpful toward resolving something like a credit for a unit that I would be moved out of for over half a month that I would otherwise be paying for. I was told that due to company policy, there was nothing to be done. I was also told that if I could move out by 5/6/15 I theoretically get a pro-rated billing, the Customer Service Representative could not see any information in her system to support that. So much for Customer Service... SO "company policy" is the cover-all. P.S. will now be able to rent my old unit (which is already paid for by company policy) twice this month. Is that fair?

SY

Syndee Kuda

Ive had the same unit since Jan. of 2006, & still do. And, although theres great people that work there i have one major complaint; its more of a major problem. . . . i am on the 3rd floor, inside a climate controlled bldg. & i am in the dead center of the long isle/corridor. The security lights, (only available light!) do not stay on for very long (especially a problem when I look for something in my unit or want to clean some things out. When the light QUICKLY goes off,( you cannot see your hand in-front of your face!) i have to walk ALL THE WAY down to the light for it to come back on! & it doesnt work to wave my hands around or anything else! I have to trip all over my things. ONLY seeing a red exit sign in the distance to guide me back to the door where the light comes on in the long pitch black hallway, then walk all the way back & do it EVERY 10-15 MINS!! Which makes it frustrating & a huge problem to get anything done in my unit.There are no lights at all otherwise or outlets. So, after all these years, & MONEY SPENT THERE (over $11,400 since 2006 for a 5 by 7 foot space!) "I" have to buy what i SHOULDNT. . . 5 battery powered lanterns so that i can see everything!! Things must come out for me to get to the items i need to get from the back of my unit! NEED LIGHTS!! In a pitch black hallway, tripping over what i have to pull out or move inside my unit, just to walk all the way down to the end again & again just for another 15 mins. .of dim, far away light!? Its a HUGE nuisance & DANGEROUS! WHY in all these yrs that i have paid should i have to spend more $ to provide light in my expensive unit?? Make sure yours has light INSIDE IT that you control people!! There are locations that have them. This is my main, huge issue! & trust me, if you ever wanna move out & look for things,etc, make sure there are lights that remain on at all times when needed. I was told theres nothing they can do to keep the security/motion light on for me when i asked them! Not the employees fault, but the owner should do something about it!!! THE OWNER SHOULD BE TOLD!! If i trip coming out of my unit when the light goes out & i am hurt cause i cannot afford to buy these battery operated standing or hanging (if possible to hang!) lanterns. . . well then lets hope the major spine, neck & other surgeries ive had arent damaged or i am hurt! Not looking for a lawsuit or to be injured, ive had ENOUGH trauma!. . . IM JUST LOOKING FOR SOME CONTINUOUS LIGHTING TO GET THINGS DONE IN MY UNIT!!!!!! Im SURE Public storage CAN afford it!! (and i would shut my light off when im DONE! Thanks for the darkness!

CO

Colleen Croly

Let me start by saying Ive been a customer of Public storage for about 3or4 months & Ive already upgraded & down graded my unit twice!! Im not always easy to please, my time is valuable & I have NEVER written a review in my life!! BUT after the Excellent customer service I received by Denise & Jenn @ the Marlton location I had to share my positive experience when asked! ( the least I can do for making the already stressful situation - EASY) Each & every time Ive come into the 51 Rte 70 Marlton location the ladies have exceeded my customer service expectations... friendly, understanding, quick, informative & delightful!!! Way above and beyond my expectations of a "storage unit"!! Highly Recommended!! Thank you again for allowing me to relax knowing that my belongings are being handled by professionals who sincerely care about their customers!! Whatever Public Storage is doing as a corporate company for their employees - shows in the performance by the staff!! Thanks again Denise & Jenn!!

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