U-Haul Moving & Storage of Saddle Brook

Address:	210 US-46, Saddle Brook, NJ 07663, USA
Phone:	+1 973-478-2008
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–6PM

Location

Photos 1

Reviews 29

Amanda Turner

If I could give this place a zero I would. Moving halfway across the country, and I needed a hitch put on my vehicle. Go to a legitimate trailer place if you need it done right and care about the quality of the work. Dropped the car off at 10 a.m and was told we were going to be called when it was finished in 2-3 hours. 1 oclock rolled around and we heard zip. So we proceeded to call ourselves to find out what was going on with our vehicle since we also needed to rent a trailer and start packing it. Someone answered and took our information and said theyd call us back when they found out the status of the vehicle. 1:30 they called and said it was done, and we could come pick it up along with our trailer we were renting. We left immediately and arrived within minutes. The only other person in the place other than the hitch installer brought us out to hook everything up so we can be on our way. Well that didnt work out as planned because the trailer brakes lights were not activating upon the car brakes being engaged. As the kid walked back inside to do god knows what, my boyfriend and I proceeded to check and see what the actual issue was. Low and behold it was the car! Upon telling the installer that something was wrong with the wiring, we waited an hour while he slowly finished up a job on a van that was going to take him "10 minutes". No manager to talk to. The hitch installer was rude. And when I asked for a manager the kid in the store told me "well I dont know what you want me to do when there is no manager here." Would not recommend, especially since I think this installer has no idea what he is doing.

rainbow springs irrigation

Needed a trailer for Friday, Saturday, Sunday for a car show up lake George n.y. Preordered the trailer on line in 5 minutes, went for a pre-inspection on weds. Took 5 minutes. Picked up trailer on Friday and that took 5 minutes. Dropped trailer off Sunday and that took 5 minutes. Everyone there was very pleasant and efficient. They had everything organized and my trailer was ready to go!!! The trailer handled pulling my 29 ford model a no problem. This is my go to uhaul place after this great experience.

Kelly Lugo De Felice

No issues picking up Uhaul from this location. Our only issue is when we asked for a return location, they told us to look up any Uhaul and go there to return it. Well, there are apparently Uhaul locations that only do storage and not trucks and we had to go in search of another (causing us to add extra mileage to the truck, which we had to pay extra for).

OMER KARTAL

Be ready for hidden charges..they will charge you for extra mileage, cleaning and etc. Check the gas level and mileage ,if possible take picture in and out , when pick up and returning.Especially when you complain , you are the worst! Something wrong must be happening there. I do not want to speak out what I mean, smart people will understand.

Mushhood Sheikh

Dont use the movers they provide. Movers never showed up! I am still waiting for my refund for movers and it says online I only get partial money back for the work they never did and they never apologize for their mistake!! When your movers never shows up and your truck return getting delayed then you will understand the feeling....

Perla Maintenance Service LLc

Really bad service the owner doesnt know how to treat people, he thinks that he is doing you a favor by renting you the van or trailer. Last time I when I waited for 35 minutes because a trailer was unloading in the parking lot and when I said something he was even yelling at me . Really bad experience

Realguy38 123

Accidentally left my ezpass transponder in van. They never called me to let me know they had it, nor do they ever answer their phones. I know; I called them half a dozen times to see if they had it. I had to come in person, and voila. The guy said they always call for lost items. Bullshit.

Ismael Alsina

If you want to wait over 5 hours for a hitch job that you were told would take 1.5 hrs max come to this place. No consideration for customers time. I chose to have hitch installed because my time is precious. If you want something done correctly and efficiently do it yourself.

Levon Yenikomshuyan

Be careful with your return day I got duble charged for a 24hr rental agreement on a u hall trailer rental agreement save your return receipt for just in case you get duble charged for your return thay dont check in time and its thar mess up and some trucks need work.

the baus

Not exactly the smartest tools in the shed working here. Make sure to confirm everything said on both ends and hopefully theyll only screw up on a handful of things instead of the whole order.

vineet patil

Will never book again from this location, They changed my plan and charge me extra...... I would realy not recommend it to any other person. Never go to this location.....

Ma Bell

Great experience here. Aldo, the manager was super patient and helpful with us in returning our truck and setting up a storage unit.

alexis scott

WAS PROMISSED A TRUCK THAT DOES NOT EXIST AND THEY DONT CARE AND WONT HELP!!!!!! GAVE ME NO NOTICE, DONT MAKE MY MISTAKE STAY AWAY

Jason Brown

Even when their systems were down we got the best of service for our move. Friendly staff and excellent service.

Amol Joshi

The store cancelled the appointment twice, and did not even bother to call the first time it was cancelled.

Emre Hasmet

Terrible customer service. You gotta better keep yourself away from this location.

Jet Tanayan

Friendly customer service. Price was reasonable enough.