Pep Boys Auto Parts & Service

Address:	2525 US-22, Union, NJ 07083, USA
Phone:	+1 908-688-3633
Site:	storelocator.pepboys.com
Rating:	3.5
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 60

Reviews 22

Yadira Hernandez

I had my car repaired at this location. First I was told I needed a water pump. After that was fixed, I was told I needed a serpentine belt. After the serpentine belt was replaced, I was then told that I needed a crank pulley. Almost $800 later, I picked up my car. There was some shaking which was one of the reasons that I initially brought the car in for service. In addition, the car was filthy inside from oil (the steering wheel cover, car mat, and the door). I called and spoke with the manager. After the conversation that I had with him, Im still wondering how he obtained his position as a manager. He did not apologize not one time. All he did was point fingers at his employees. As a manager, you should apologize and do what you can to resolve the matter. I dropped my car off again today. They call me to tell me that they have to do diagnostics and its going to cost $90!!! Why should I have to pay for diagnostics when my car was just there and still having the same problem?!! They already took $800 from me and gave me back my car unfixed. I dont know what type of business these people are running. This place sucks!!! I will never get my car serviced here again , and I will make sure all my friends and family stay away from this place. They are a bunch of rip-offs. In the process of fixing one thing, they break something else. They have a bunch of idiots working there. Im no mechanic but I think I can do a better job. Next time I will fix my own car!!

Tejas Thanawala

Worst Service, even worse customer service. Bought parts online and called store before ordering for price on installation. Guy asked for year/make/model and quotes a price of $15. Called and confirmed price from new person in service before going for pickup. When paid for parts and went for installation in Service department, the price was $66 !!! 4-times over the quoted price. Guy says someone made a mistake - BS. They just harrassed the customer and wasted my time. I would NEVER get anything serviced at this location. They just lost a a customer.

Bruce Coleman

DROPPED CAR OFF ON A SATURDAY ABOUT 4:15 EXPLAINED WHAT WAS HAPPENING AND THEY SAIN NO PROBLEM THEY WILL HANDLE IT. 8:00 THEY CLOSED AND NO ONE EVEN CONSIDERED LOOKING AT THE VEHICLE. SUNDAY MORNING AND STILL IN THE SAME SPOT AND MIND YOU THEY ARE BRINGING CARS IN AND OUT BUT MINE IS STILL WAITING ON THAT A TECH SO IM GUESSING THAT EVERYONE ELSE IS B C AND D QUALIFIED. USED MY LAST FREE TOW TO HAVE THE CAR TAKEN TO FIRESTONE AND BELIEVE IT OR NOT THEY HAD HER UP AND RUNNING IN 2 DAYS.

Borad Mardi

I asked for wheel alignment. They tried to charge me for the evaluation by saying that my car might have suspension problem which really is bogus. The guys just want to rip off people to spend on women on their weekend parties. Why should I pay for their fun? I went to Pepboys in Texas and it was a opposite experience.

Anonymous User

I had a bad experience, they broke the cover to my wheel rim. I was there to buy tires and they claimed they could not remove my wheel. After breaking my wheel cover they did not to help me. I went else where for my tire. I plan to go back and register my complaint with management. I am very disappointed with Pep Boys!

Tonya Fox

I have no complaints. I bring my Mercedes and Honda here and when I had an Acura too. They always have what I need & the customer service was very good. 2 weeks ago I needed my back brake light replaced on my Mercedes truck & I they charged me less $$$ then going to Starbucks for coffee & a pastry.

Kai Alexander

When me and my mom came here, we were able to get in and get out with the salesman, but when we were about to pay, the cash register guy took a male customer before us, even though me and my mother were first. Did not like that at all and will only come back if Pep Boys as a last resort.

xinyu Zhang

8:00停止營業，我的電瓶壞了，7:00來沒人管，我的電瓶在保修期，想換沒人管，買新的可以，這樣的服務誰喜歡？

Anonymous User

The most well stocked and neatest store of its kind Ive ever visited. Customer service is outstanding with a staff that is knowledgable, polite, and anxious to help...My visit on April 25, 2011 has made me a customer for life..Thanks Pep Boys.. Well Done!

jonathon hollander

Had a slow leak on my tire. Got there at 9 am on Sunday to get it fix. So far I am waiting 1,1/2 hrs and they still did not tell how long it will be to get a tire plug. Will never bring my car back to pep boy for service. The service suck in union.

Noel-Teru Gibson

This is the one car place in NJ I depend on for my car. The staff is patient and are all super cool if you get to know them. All the car guys know their stuff, are never trying to pull anything funny and they finally got WIFI so the wait is a breeze!

Robert Lurie

Call ahead to make sure the deals they advertise are available at this location. I went to replace the tires on my girlfriends car and they were advertising a buy 3 get 1 free deal. Get there, and they do not have the tires in stock.

Julian Perez

this guy Devin I think is Puerto Rican hi is the best to do you car you must ask for him this guy do my especial breaks in 2 hours and even fines parts I need extra to solve the problem really appreciate the help thanks Devin

Kr the G

I tried to purchase a part and install it and the store clerk and its manager could not find the part even though I have them the part number and sku number off their own website. They were not trying to make money at all.

Raul Salas

Very well-equipped store with about everything I needed for my visit and the people servicing in the store are very knowledgeable of what carry and also about Servicing different problems one might have with the car.

rrsvv J

well the guy named is Rupert C he seems ok the items I ordered online with conformation are here but of course they do seem to have the 30% off when I ordered he just got nasty with a guy asking for help

Ed Salzano

Jeffery did an awesome job fixing the air pressure sensor that no one else would fix and the dealership wanted a fortune. Recommend the service dept highly and I fix cars for a living. Thanks again!

Natasha Novalis

Awful. They are not helpful AT all. Better off going to Autozone right down the road at least the people are helpful and will look at your car. Will def not be returning to Pepboys!!!

Abderahim Salhi

The worse service ever. It tooks me more than 3 hours for an oil change... I came in with an appointment . and every time it took ages for a small service to get it done.

Owen Tyler

Always an issue with someone when I come here. Service is crap. Employees know little to nothing. Dont want to play 20 questions I want my part and to be on my way.

Terrence Keene

They are always upfront with their service. Their explanations are clear and easy to understand. I bypass my local Pep Boys to travel to the Union, NJ Pep Boys.

Jason Leeman

Got my brakes fixed here. Which are fine and have no issues. Just expensive though. Was just expecting a better deal from a chain. Learned my lesson.