Firestone Complete Auto Care

661 Morris Turnpike, Springfield Township, NJ 07081, USA

Address:	661 Morris Turnpike, Springfield Township, NJ 07081, USA
Phone:	+1 973-671-1169
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 12

Reviews 15

Kevin Walsh

I am a student at a nearby college but I am from Illinois. I was looking for a reliable mechanic I could trust.This location was recommended to me by a now retired sergeant of the Springfield Police Department. I even used his name as a reference, but that apparently did not deter this location from attempting to trick me into getting a brake job that was completely unnecessary. They recommended that I replace my brake pads before beginning my nearly 1,000 mile trip back home. I did not get the job, but the day after I got home, I dropped my car off at the dealership for them to check my brakes and potentially fix anything wrong. My dealer mechanic called me and told me that my brakes were not even in the yellow range and there was absolutely nothing wrong with my brakes. This is absolutely terrible that even with a name reference from a respectable member of the police community of the same town that this shop would still attempt to rip off that customer. I would not recommend going here because the mechanics of this shop are either ignorant or complete con artists and cannot be trusted.

Dale Short

2 reviews 1.0 star rating 8/5/2016 I had tirerack tires shipped to this location for installation. They first tried to overcharge me and I had to point out the guaranteed tire rack price advertised online. Then they tried to upsell me to "a tape weight balance" for another $50 and I told them no. When they installed the tires, they put the wrong tire sizes on the wrong size wheels. I had to call them when I got home and was hung up on by their tech. I had to bring my car back in and wait another hour. While I was waiting I asked Jim if I would be charged and he said "I wouldnt possibly charge you" but I never got a refund and when I called back he claimed he just meant he wouldnt charge me for the second visit to fix their mistake and just offered a free oil change. Gee thanks. The lug nuts were also installed with an air wrench which way over torqued them and I had to loosen and retorque them myself. Dont go here.

Dexter Network

went in sat morn for 4 wheel align, i guess it was done correctly, cant disprove it. I asked for 32psi all around: NOT heres the ugly, the front desk claims all fluids were topped off: NOT my car was riding real bumpy, i decided to check my air pressures, THEY WERE 47PSI ALL AROUND. WHAT DID THIS IDIOT MEASURE WITH, THE HINDENBURG. ALL MY FLUIDS WERE EITHER LOW OR EMPTY: OIL: LOW WINDSHIELD WASHER FLUID: EMPTY Radiator Coolant Reservoir Expansion Tank: EMPTY I have the lifetime alignment, but this was the worst of all of my previous service visits. how is this place receiving 4 stars. menlo park was better as well as woodbridge. google should incorporate either negative or red stars for this place has earned them.

Luci TheCat

Service not bad but you have to watch the up-selling pressure. Firestone always seems to find horribly expensive things I must do almost right away. Ive just done my 2nd set of brakes (original plus 2-brake jobs) - approx. 85k miles. Meanwhile a friend who bought the exact same Honda SUV on the same date (Mar 2006) and has 100k+ miles just did one set of brakes. I can only conclude that the Firestone is overselling its services (Im a girl). Now I run everything by a trusted mechanic; hes sometimes a bit more expensive but in the end I trust him. Lets face it, auto repair is an area where you can really get ripped so trust is important.

Dave Overstrom

I came here to get my ignition coil replaced on my jeep grand Cherokee. They originally quoted me over $600 because they tacked on a bunch of "extras". They wanted to replace spark plugs which I changed 6 months ago and do a transmission fluid change which I did 10k miles ago. Even after identifying and declining these extras, it was still over $400. Very over priced operation. Customer service was terrible as well. They all talk on the phones and to each other instead of helping the customers in front of them. Keep searching Google Maps for another auto repair shop!

Dave Barnaby

It appears that prices are not consistent for the customers.... Either that or the representative is poorly trained... We take all three cars here for a number of years now. And on this particular occasion my wife my friend and I had one car each here at the same time and received different quotes for the something simple as balancing a tire.... Still not clear why and why there was an attitude.. Please train your front desk staff to be consistent... And lose the attitude... Very unprofessional

A M

Went there to get the tire pressure checked since the dashboard warning light came up. They quickly checked the car and confirmed puncture on the inner sidewall (on a run flat) and the only option provided was replacement. The quoted price was highest amongst 4 other places I called and luckily I visited another shop who had the same type available but casually mentioned that the same should be easily repaired. Saved me $250 with no problems in last 10 days

Craig Insabella

Great staff. Knowledgeable and helpful. They have an electrical specialist that they call in on certain jobs when theyre stuck and cant figure things out. Hes an ASE- certified Master technician and an advanced level engine performance specialist. A real smarty - pants type. Great guy. Knows his stuff. Hes one of the managers favorites. Ask for Craig to work on your car if you have a check engine light on!

Anonymous User

Not only were they thoroughly helpful in picking new tires, after they found that the model I wanted wanted wasnt available, they got a suitable replacement and installed them within 1 day. Even better, after I decided I wanted to put nicer lug nuts on my car, I purchased new lug nuts, came back 2 days later and they installed them for free. They certainly understand the power of good customer service.

Rotha Maddox

Always have good service here. Purchased lifetime wheel alignment package years ago. Well worth the cost IMO. Even without an appointment, wait time is rarely over an hour. Theyve always been fair and honest about the scope and price of the work on any repairs. Ive bought tires there as well with favorable results. Highly recommend.

Annmarie Klimowicz

Horrible customer service. The "mechanics" treat you like you committed a crime because their is something wrong with your car. They also treat you like youre seriously inconveniencing them by giving them business. Just awful experience all around.

Jarrell Thompson

Prices are a bit high. Asked to have my light bulb in the taillight to be changed and paid for it to be changed. I get pulled over later that night because, you guessed it my taillight is out. Wouldnt go back here prices are very much inflated

Patrick Gray

Called Mavis across the street is and their most economic tire was 186.00 for my truck, Firestone got me out the door for 125.00 for same tire. Excellent customer service, and quality work. Would use this shop if i lived here.

Maria Li

Thank you to Pat and Dario for helping me fix my car, advance auto part gave me information regarding firestone and took my car their and my car is running perfect thank you to Juana and jabriella.I will come here again.

Anonymous User

I took my 1996 Chevy Cavalier to be fixed and the guys were very understanding and helpful. They only fixed what I wanted and needed on a tiny budget. Very happy with the customer service and repair.