The UPS Store

Reviews 8

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Michael Link

Sending a dozen boxes to a customer. Lisa recommends that I change boxes to the ones they sell. When I returned and informed her that my customer directed me to keep them in the current boxes,she went on a five minute tirade, during which I tried calmly to interject my thoughts several times. I finally spent the $20 just to shut her up. The owner, Ray watched this the entire time and never attempted to reel in his out of control employee. Then, when I got home, I emailed Ray to explain what every business owner should know on day 1 – the customer is always right. Instead of doing what every owner with a conscience would do - apologize and refund the money Lisa strong-armed out of me - he responded with the most sarcastic email I’ve ever received, actually defending his over the top employee! Incredibly, he tried to excuse this Lisa’s behavior by saying he trained his people to treat their customers like old friends! God help the friends of Ray Bartlett and Lisa if this is how they get treated.Ray closed by sarcastically (of course) saying he WOULD rebuke Lisa for charging me too little for the boxes and then claiming I would miss their service and return to their store someday. Wronger words were never typed. In the thousands of dollars of sales I’ve done since, the Post Office and FedEx have been outstanding partners and have earned all of my repeat business. Avoid the Babylon UPS like the plague!!

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Andy Yeh

I brought a couple packages to this location and on one of the packages he purposely checked the box and poked a hole through saying that I cant send it like that. I told him the box was fine before he poked a hole through. I dont care that I had to pay $4 for a box, what did piss me off is that you shouldnt purposely damage a customers box if it couldnt be shipped that way. The right way is to point it out to the customer and tell them hey this not allowed and would you like to purchase a box to send it in. Not about the money, its about the customer service and the way you treat certain situations.

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Therese Laub

Went to this store to make copies and had a pleasant experience with a younger gentleman who helped me with what I needed. The next day I needed more copies and there was an older gentleman there who claimed I needed to pay $5 more for what I had done the day before and told me I could download what I needed on a computer there but had to figure out how to adjust the paper myself. I asked if he would be willing to help, and he just shrugged his shoulders. There were no other customers in the store at the time. Not worth the aggravation!!

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jerry bags

Awful business. Had to get 2 packages shipped there due to moving situation. The older employee was extremely rude the moment I asked to pick them up. Saying he was going to send them back and that it cost $20 per package to pick them up. Meanwhile every other UPS store charges $5.... He said he was doing me a "favor" charging me $20 for both...lol I Left without saying a word knowing damn well Im never going back there.

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Anonymous User

The bank of america across the street recommended UPS for a notary. The notary took his sweet *&# time and when he finally got off the phone with his wife, he was nasty. He made me write my signature 3 times on seperate papers and then make me provide more forms of ID. This would be fine if he was personable but he is a complete grump. NOT RECOMMENDED. Thank god his notary expires this August 29th.

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Anonymous User

I have been coming here for years and must say the store is friendly and very efficient. Lisa is a doll to deal with and very little wait time. When I walk out of there I know my package will be handled properly and carefully. Great job!

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Maureen S

Hes always been nice to me. I go in about 4 x a year. UPS isnt cheap.

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Debbie Dicola

No notoriety never there what kind of ups is this....

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