Pep Boys Auto Parts & Service

Address:	850 Sunrise Hwy, Baldwin, NY 11510, USA
Phone:	+1 516-223-0600
Site:	storelocator.pepboys.com
Rating:	3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 6

Anonymous User

The worst service. Finger prints all over my newly washed car. They left my ignition on with out the car running and they killed my battery. The staff uses profanity right there at the tire service desk. I was told a half hour wait and it led to a 4 hour wait. I bought 2 tires and received an oil change. The change was to be free like advertised but the salesman said because it is a European car, it doesn't qualify. its not like Im asking them to solve global warming. basically a monkey in space suit can do a better job of performing their tasks of simply answering frequently asked questions. if you gonna take 400 dollars of my hard earned money, at least try to accommodate me. pep boys likes to boast in brag about how their the cheapest in the automotive industry in parts and service. well let me assure you, yes they are the cheapest in service in fact they have the cheapest paid employees there acting as if they work at a carnival. I dont wanna spend my saturdays going somewhere spending my hard earned money and being treated like garbage in the process. is it too much to ask for for someone to smile greet you say hello and then in the long run after they receive your money say thank you first shopping with us. that money Im spending is paying your salary. if it werent for a hard working person like myself they would not have a job to help them live. I will never walk into another pep boys as long as I live. there is at least 20 people on staff there and they know absolutely nothing about what they do on a daily basis. next time Ill spend 5 dollars more and go to mavis tire. at least over there they treat you like youre human being and not an animal.

damannoa

This is a very dishonest place that will try to tell you that you need work done to your car that is really not necessary. I was told that my car needed a tuneup and they would replace the plugs, filters, fluids, etc. A few days later I was a little skeptical about the plugs being replaced because none of the caps for the plugs looked like they were touched so I unscrewed the caps and removed two plugs. I was shocked to notice that both were the original plugs. They had a little rust on them and I knew there was no way on earth they were new. I then checked the filters and noticed that only the regular air filter was replaced and not the cabin air filter. They also claimed that they did a radiator flush which I dont believe was done either. When I spoke to the manager about this he was stammering and nervous. I filed a report with the BBB about these guys. Dont ever send your car to Pepboys, especially this one in Baldwin. They are dishonest and liars. I do not know what they gain in lying to people. Its not like this is a private shop so it leads me to believe that Pepboys themselves are encouraging their staff to lie to people. Whatever the case may be I will never step foot in their stores ever again.

Faraz Shaikh

Where should I start... horrible customer service and lack of professionalism. Few weeks ago I decided to take my car for a oil change around 6:30 pm. The guy behind the counter told me that it will be 3 hours. He then put me in their system for next day at 6:30 pm for an oil change. The next day I was at the workshop at 6:15 and was waiting at there counter for 20 minutes while all the mechanics and workers were chit chatting behind the counter. Around 6:45ish this lady asked me my name and reason for a visit. She couldnt find me in the system because my appointment was "cancelled". Took all my info again made me sign documents and told me that the car will be pulled in in 10 minutes and then 29 minutes oil change. I waited till 7:30 pm and the car was still sitting in the parking lot and was not in the workshop while all the mechanics were up in the front behaving like a bunch of kids hanging in front of a liquor store. When i asked the keys of my car and to cancel the service I was there for the lady gave me an attitude and was not even courteous to say sorry. Never going there again.

Ana Sarbu

Unless you just need an oil change, and you have an hour to wait for it, dont go here. My engine light came on and I took my car in to Pep Boys on Sunrise Hwy. They quoted me $1000 in repairs. The car was running fine, just the check engine light was on so I was skeptical. I called a couple auto shops in Merrick and the guy at Merokee Auto on Sunrise told me that I did not need two thirds of what Pep Boys said needed to be done and that he would charge me $400 tops for what needed to be repaired. I was still skeptical but I took the car from Pep Boys and into Merokee Auto. A couple of hrs later my car was fixed and it only cost $350! A few weeks later, car runs just fine. I even took my husbands car into Merokee Auto for minor repairs that got done fast and at a fair price. I will never go to this Pep Boys location for anything. Oh, and Pep Boys charged me $97 for the "diagnostic" which basically means they plugged in the code reader and read the code. These are the facts. Make your own mind up.

Samuel Hall

Chain stores are usually not known for good customer service. However, I went in yesterday to get an oil change and tire rotation with my 2 young kids. I met James, who was professional and friendly.....made me aware of an oil change special they were having. He noticed I was with my kids and assured me he would try to get me out as quickly as possible because he knows running errands with kids can be tough. Within half an hour, my car was done. James even pulled the car out and met me and my kids out front. Im sure it helped that I was there on a weekday at 11am when most people are at work so it wasnt that busy, but, I still appreciated the friendly service. There was even a young kid at the checkout counter (wish I could remember his name) that was engaging with my kids as I was paying for an item. Ive been to this location before, and usually get mediocre service, but, I had to write about this experience. Big thumbs up for James! Pep Boys....give that man a raise!!!

Joe SC

I git ripped off bad. Went for an inspection sticker and was told I needed inner and outer tire rods plus an alignment. Charged me $500.00 dollars for the work. I noticed the steering wheel wasnt straight the next day and took it to my local mechanic. While it was up on the lift he called me over to show me the original rusted inner tire rods (they were still good) that were never changed. All they did was change the outer tire rods and messed up doing the alignment and ended up with a crooked steering wheel. My mechanic fixed it and no parts were needed. I have the receipt and photos to prove it. Manager doesnt care. Never,never go their. Dont get misled by owner or managers response from negative reviews, all I was offered was a $25.00 coupon for my next service.