Osceola Garage

Address:	44 NY-118, Baldwin Place, NY 10505, USA
Phone:	+1 845-628-7900
Site:	osceolagarage.com
Rating:	4.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 100

Reviews 9

C. E. Smith

Ive taken my familys cars (about six in number) to Osceola Garage for more than 10 years. Joe, Bill, Mike, Kristina, and others have always treated me, my family and our vehicles with the care and respect that I appreciate and want to feel. Routine services are "easy", of course - and many garages can perform these. Whats different here is that - even under extremely challenging diagnostic circumstances - both Osceolas service advisers and the mechanics go out of their way and take extra time: to ride with me for a drive, patiently listen to the car, offer thoughts/ advice, and (most importantly) offering me clear paths forward and pragmatic next steps. In one circumstance: On a new vehicle/ leased car, not even the vehicle manufacturer could offer a "fix" for a rough-running engine. With Osceolas help, pilots and diagnostic insights, I was able to help the local dealer to see the problem more clearly, and undertake the component replacement necessary, under warranty. If I hadnt had the benefits of Osceolas insights on the vehicle, this might have cost me much more money, out of warranty. In another - for a car LONG out of warranty - Osceolas mechanic rode with me repeatedly to listen to the "noise from underneath the car." His insights were key to helping us to ultimately understand what was happening, and to take action to address it. Most importantly, I felt safe, reassured and cared for. From these and other examples, Joe and his team have earned my trust over many years.

Alex Miranda

First want to say, I serviced my car there today and your customer service always amazes me. The young lady at the front desk, kristina, greeted me and really surprised me when she asked if while I waited, I needed to do some work. I looked at her and asked, "How did you know I was going to ask you if I could go upstairs and do some work?" She answered, "I figured you would need to get work done while you waited?" I actually had a meeting at 10:30 and was going to ask her if I could go upstairs. Im still shaking my head as to how she knew what my exact needs were. It is rare when you walk into a place and the customer service reads your mind like she did. The service is a solid ten stars. To add, I went in for an oil change and the mechanic checked everything from top to bottom. Thats what you call trusting your mechanic!! Mike, another amazing customer service rep, told me I needed brakes and rotors. He not only called me back with a price today, but the price he gave me, beat out every single auto repair shop within 25 miles. Keep up the great work. A true hidden gem in Baldwin Place, NY

David Vogel

Yesterday at 8:00AM, I turned into Froggys Deli in Somers and my right axle broke. The first call I made was to Osceola Garage Automotive Services. Joe Marconi and his team have been servicing my cars for over 5 years and I cant say enough about the level of service and the care they have for their customers. Not only did they help me get a tow truck to the scene, replace both of my front axles in one day but found an issue with my rear brakes that they also fixed at the same time. They not only fixed the problem but checked to make sure everything else was working properly. Who does this? Osceola Garage does! If you have never had the opportunity to use Osceola Garage it is time you did. You will be grateful you did. Thanks again Joe, Mike, Bill, Christina and the rest of the team. Loving my car again. You are awesome!

J Ross

This garage is the best Ive ever been to. The staff is always accommodating and so nice and there are never any upsells or hidden fees. I didnt know they were by appointment only for oil changes but the girl at the counter let me leave my car and called me a couple hours later to let me know they were able to squeeze me in. I have dealt with her a few times and every time she is consistently helpful and friendly. I went there back in the winter because my tire pressure was low. They took my car, rotated my tires, and checked to make sure my pressure was back up for no charge. I would highly recommend if you are looking to fast, friendly service, and EXTREMELY reasonable pricing, and you only use this garage.

Anonymous User

Ive been taking my cars to Osceola Garage since 1980 and have been unbelievably pleased. Joe and the staff there are the best. When I bought my Volvo the dealer insisted they couldnt release my car to me until I had it inspected (had been leasing car prior) even though the car had just been expected at Osceola Garage and I got Joe on the phone and he settled things for me. My car is running exactly the same as when I bought it 7 years ago and I probably wont get rid of it until Joe or Frank or Mike tell me its not worth putting any more money into it. So far Ive only done maintenance. Love them, theyre the BEST!!!

Anonymous User

Terribly overpriced. Osceola Garage charged me over $500.00 for parts that I have actually purchased myself (retail) for around $100.00. MAKE SURE THAT YOU SHOP AROUND before bringing your car to them. You will find that they are drastically overcharging. You will be able save a great deal of money at virtually EVERY other reputable repair shop. I used Osceola Garage for years for small jobs like oil changes, etc. and was somewhat happy because the place was clean and they have coffee. However, when I actually brought them a big job on my car, I got ripped off. Will never go back there again.

Hector Martinez

Hi, I just moved to the around the area and I was looking for service on one of my cars and new a new mechanic. I called Osceola in the morning and they were able to fit me in for an appointment in the afternoon. Bill and Kristina were great to work with. they have great customer service and they promised me a time for my car to be ready. To find a really good, descent mechanic is really hard to find these days especially one that is not trying to rip people off. I am glad, they were able to help me especially in such a bind. Thank you Bill, Kristina and Osceola Team for the great work.

Anonymous User

I have been a customer of Osceola Garage for over 15 years and wish I found him 15 years earlier then that, would have saved me from many headaches over those years. The passion Joe has for his business and industry, his continually sending his techs for training and certifications, and the fact everytime I go I see the same old faces is very comforting for me, it gives me peace of mind knowing my families cars are being serviced by the best. I without reservation highly recommend Osceola Garage once you bring your car there you wont want to go anywhere else.

Bob Cooper

Our company works with the top auto repair shops in North America, and I have had the privilege of meeting thousands of shop owners over the past 25 years. I must say, throughout all of those years I have yet to meet anyone that is more committed to customer service, and ethics, than Joe Marconi. Not only is he a blessing to our industry, but he has set the standard of excellence for others to follow. Keep up the good work Joe, because our industry is a far better place because of you.