Mr Tire Auto Service Centers

4900 Lake Rd N, Brockport, NY 14420, USA

Address:	4900 Lake Rd N, Brockport, NY 14420, USA
Phone:	+1 585-637-6514
Site:	locations.mrtire.com
Rating:	4.4
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–6PM 9AM–5PM

Location

Photos 8

Reviews 17

Cody Sommer

*Note that this review sounds negative at first and thats because it was. I do indeed give a 5 star rating now and reading the entire review will make it clear why. ------------------------------------ Took my car in for an oil change. During which they rotate your tires and check brakes etc. Staff was very friendly and accommodating. However I am not pleased with the work done and will not be returning. They told me I needed (rear) brakes and also that I had a leaky oil pan. They added that I would benefit from their fuel treatment service. The total was ~$750 for everything. Maybe not a bad price tag but when you only expect a $20 bill... Anyway, I had them change the oil pan but planned to do the rest of the work myself. A week later I checked the brakes, they look fine. Nothing I need to rush into replacing. Im not surprised. A lot of places try to make some extra sales. But the concerning part was the oil leak we found near the front of the car. The drain plug was loose and it was leaking quite a bit for the past week. I understand mistakes happen but this is a business and I would expect more from them. ----------------------------- Edit: I spoke with the manager about these concerns and he asked me to bring the car back in so that we could take a look at it together. I decided to give them a second chance because of the great costumer service they had at my previous visit as well as the genuineness of the manager and his will to rectify the situation. I got there and they pulled the car right in. Once they got the brakes dissembled, he personally showed/explained to me their reasoning for recommending new brake pads and rotors. This was something I couldve clearly seen myself if I had took the time to inspect them more thoroughly. (Now that I think of it, I believe they did give me the measurements of the pads on the phone but I dont think it meant anything to me at the time) I spoke with Gary about the drain plug as well. He said that the technician remembered tightening it. Checking the oil level revealed that not much oil was lost. In fact, I was surprised by how much oil was present given how loose the drain plug was. I dont really know what to think of it but Im not entirely convinced anymore that it being loose was their fault. Regardless, they werent trying to argue with me about it or place blame. Instead they wished to make things right regarding a possible mistake on their part. He offered to pay for my brakes as an apology for the inconvenience. This showed me that they are not just after your money at Mr. Tire. If anything, they are after your satisfaction. What started as a 1 star review was able to be redeemed due to some of the best customer service I have ever experienced. Not only will I consider them for future work, but I will also be recommending them to family and friends.

rio mattos

Stay away if you can. The employees are very nice. I went in to have 4 tires mounted and balanced. They asked me to come back in a few hours they were kind of busy. I came back, they took my car right in. It took almost 3 hours for them to mount and balance 4 tires. It was also very overpriced paying almost $120 for just mounting and balancing. About a week later my steering wheel began to shake on the highway. I checked to make sure everything was tight I noticed that two of the directional tires I had them install where put on backwards. I went to goodyear on ridge road they fixed it and said the balancing was way off . I talked to mr tire and they said there was nothing they could do about it and i couldnt prove that they liable. I will never go back to them

Cindy Brice

Very friendly manager. They will show you what is wrong. You can watch them working on your car. Yes I have trust issues with auto-mechanics. What female doesnt? I was recently in for an oil change. It was a Monday and they were very busy. I waited almost an hour and didnt think anything of it except I had another appointment to get to. All I asked was did he know how much longer? My wipers were worn so the manager gave me a free set of wipers installed. You rarely if ever get that kind of customer service anymore! Thank you!

Kyla Southcott

Love love love this place. Thry got my car in no problem and replaced both back tires in less than an hour with 3 other cars they were working on. The manager was super friendly and gave me a great deal! After hearing friends tell me about how much they loved this place I figured Id give it a try. Definitely going here from now on.

paul gilson

This repair shop is awesome. I use them for everything. John, Gary, and Tim, worked very hard and got my brakes done on my heavy duty truck. Fast , friendly, and the prices are more than fair. The Brockport Mr.Tire has a great team, that ALWAYS exceeds my expectations . Highly recommended these guys.

Steve Mesiti

I probably do not need to tell you that Moses is a great asset to Mr Tire. I recently had my truck inspected and an oil change. He was extremely patient explaining what we needed to do to get my old truck inspected. You do not find this kind of attention at other shops. Thank You Steve

Jennifer Williams

I wish I could give zero stars as I paid to have four tires put on my 2012 Jeep Liberty and they tightened the back driver side wheel so tight that 3 out of the 5 lugnuts were completely broken off and the other 2 were loose. I will never take my car back there.

Mike Brice

I can always count on them to be honest and fair. I check their work and research the parts they charge me for and its always fair. After the way I treated and price gouged with local competitors *cough North Side cough*, Im glad Ive got Mr Tire to lean on.

Jeffrey Ebel

They do an excellent job! I always know Jon is willing to work with you and be honest, which is hard to find in a mechanic these days. Ive never been disappointed with the service here. All in all, they get 2 thumbs up!

G Art

These guys really take care of their customers! They are often really busy, so I just call them for my appointment, and drop off my car. They always make it right and TAKE CARE OF ME...

Mark Dibelka

The staff is always fair and willing to help, as well as back up their work should the rare need of warranty work arise.

Michelle Clarke

Great tire prices and service!!! I would recommend this place to everyone!!! :-)

Heather Ladue

Great experience the manage was very friendly and gave out a great deal!

Gregory Simmons

Jonathan and Gary are the best! Exceptional service and communication.

Carrie Lee

Fast service, good prices, great people. Ill be coming back!

Roger Reis

Awesome experience very fast