FlatRate Moving

Address:	27 Bruckner Blvd, Bronx, NY 10454, USA
Phone:	+1 212-352-8728
Site:	flatrate.com
Rating:	3.2

Location

Photos 38

Reviews 18

Tash _

Just recently used them to do a long-distance move from the Bronx New York to Orlando Florida. Jose was awesome from the beginning going over everything in detail and answering my questions. The day of the move three guys showed up on time and wrapped everything meticulously and completed the job in the estimated time frame. The delivery arrived in Florida during the estimated window. The only small hick up was with the shuttle to transfer my belongings to a smaller truck as opposed to 18 wheeler bc it didnt fit into the community but the guys were willing to move all my belongings which was a complete one bedroom apartments worth of stuff from the main gate to my building which was a bit of a distance but grateful that they were willing to do the job . Id recommend them in a heartbeat I had a lot of glass items and that was my biggest concern. everything arrived in the same condition I left them in (I did go crazy securing the glass items and put fragile tape on the outside of those boxes). Only two or three out of 30 boxes looked a little worn but thats due to loading it at the pick up location putting it in storage until it went on the long haul truck so I expected more roughing up on my boxes in this process. Pick up crew went over everything in detail and put me at ease once I saw them re-wrapping and securing all my items. The drop off crew which was only two men and definitely looked like they needed a break pulled through and reassembled everything. Money wise time wise and energy wise was smarter option then uhauling it down. Thanks flatrate!!!

Abigail Carlen

Jewelry STOLEN out of my moving boxes: I recently moved cross country with Flatrate, from Brooklyn, NY, to Portland, OR. Yesterday, I started unpacking boxes and many items of jewelry were missing from my boxes. Someone went through two boxes (marked Bedroom/my name--a big mistake) and methodically took everything they thought looked valuable. They had time to open each box and hastily toss everything back inside. One box was even retaped. I just dont understand how this is acceptable. Damaging things in a move, even losing a box or an item once in a while, sure--it happens. But Flatrate, YOUR EMPLOYEES ARE STEALING your customers belongings. No business should ever stand for that. I am waiting to find out what Flatrate is going to do about this. I will be happy to change my opinion if they find a way rectify the situation, but this theft overshadows everything else. *UPDATE* FlatRate reimbursed me for the value of everything that was stolen. It doesnt replace the one of kind family heirlooms, but it is a nice gesture. They havent given me any details about what might have happened.

Laura Enrique Sitges

Extremely disappointing. Please do not us their services. You will notice how quick they are in getting back to you once you are in the process of finding a moving company but after that, youll need to be on top of them to get your updated moving list. Additionally, one of the moving guys steal one of my boyfriends watches, apart from other furniture that they broke during the moving. After that, the money they reimbursed me was only $90 and did not even investigate further about the steal even though I gave names of the guy who did it ... It is been one month since the moving and I still did not receive the check. I also asked for a manager to call me to discuss further about all the incidents we got, I am also still waiting to talk to someone. Very disappointing and waist of money and time.

Kenlyn Klamper

Ive moved a lot recently, and FlatRate was by and far the best moving company weve used. The team we used was led by Chase Valdez and included four movers (whose names I wrote down and now cant find--will update the review when I find that paper amidst our boxes). They were on time (slightly early both days, actually), very respectful of our belongings (and actually took the time to walk through the apartment with me to identify any especially important objects), and efficient (done a half hour early on the day of the move at both locations). Nothing was broken, nothing was lost, and everything was smooth as silk. Well absolutely use this team again.

Julia Wong

I used FlatRate Moving for the first time on recommendation from my sister-in-law, and could not be happier with the decision! Steve, Crespo, and Charles were fantastic. They arrived during the time slot and had everything packed up quickly. Not only were they incredibly organized and careful with my belongings, they were efficient, courteous, and provided excellent customer service. I would highly recommend this company and them in particular! Thank you so much for making my move that much easier!!

Walt Moorhouse

These guys did over $8000 worth of damage to my belongings and paid me nothing, despite having the extra insurance. DO NOT USE UNDER ANY CIRCUMSTANCES! There are better movers that will stand behind their work, not weasel out of paying for damages. I will be suing them as soon as I have time to find a lawyer. Not much free time since i am working so much overtime to try and make enough money to replace all the equipment they damaged for my small business.

Vanessa Ortiz

This company dumps around the surrounding area of its lot, leaving mattresses and furniture to rot and causing a fire hazard for people in the neighborhood. Not responsible neighbors. Sloppy disposal, actually, no disposal system. I wouldnt trust my furniture with this company based on what I can see from my window.

Ted Casey

FlatRate Moving is the WORST. An employee of theirs who packed the boxes stole thousands of dollars of jewelry from us. We had paid for extra insurance and FlatRate is completely refusing to pay us for the insured, lost jewelry. Stay very far away from this company unless you want to have your stuff stolen.

Rosemary Desmond

Professional through and through. They answer calls and are customer centric. Their movers are professionals. Extremely careful of their environment - providing proper protection - and items entrusted to them. The trucks and moving blankets are always clean

Samantha Dyer

I had a great experience! Movers were on time and efficient. Both were kind and had great attitudes, even though I lived on the 5th floor of a 6 floor walk up. I will definitely use them again and recommend them to anyone I know!

Matt Gibson

3 guys arrived on time, were very courteous and VERY efficient. Helped us finish packing and loaded the truck in 3 hours. Unpacked truck and moved into house in 4 hours.

David Giampietro

BEST Moving company in New York, NY. best Price and Service.

Barnaby Joe

They job interviewed me but didnt hire.

Tristan Akong

I recommend going to Budget Truck

claudia reyes

Excellent relocation services

Will Findley

On-time and did a great job.

Carlos De La Rosa

Nothing; bunch of liars.