Black Tie Moving Services

2095 Exeter Rd #80, Germantown, TN 38138, USA

Address:	2095 Exeter Rd #80, Germantown, TN 38138, USA
Phone:	+1 901-310-1294
Site:	blacktiemoving.com
Rating:	4.8

Location

Photos 100

Reviews 9

Susan Corey

Black Tie Moving in Memphis was very flexible with being able to slide the move date back when the house we were moving to was not ready on several promised dates. I had a 1900 sqft, 3bd/2ba house that I was moving across town. They were scheduled to pack the day prior and move the next day with a 4 man crew. Black Tie called a week out and said they did not have the crews to pack the day prior, but would augment the moving crew to 5 people at no additional cost to pack and move the same day. There was definitely cost confusion the day of the move because of this. When the crew showed up prices were not as quoted, but a few phone calls to the head office and they did honor the quoted rates. I do NOT recommend EVER packing and moving a house on the same day. The crew was very diligent early on, but by hour 10, they were more motivated to get things on the truck then perhaps pack as soundly. Also, they didnt put things together on the other end because the day ran long. I failed to notice this on move day (because the day was long) and had to deal with it post-move. Finding the screws to put mirrors on dressers and the pins for bookcases was a challenge and putting it together by myself was not possible. FYI: I had packed quite a few things before they came. Had I not done the packing I did do, there is NO POSSIBLE WAY they would have gotten the work complete. Overall the packing was quite good. They set aside a lot of the breakables to pack at the end. Sadly, see previous statement about one day moves, they didnt end up being very diligent later on and the things that broke on my move were some of the end-of-day items. They wrapped the furniture with something akin to black saran wrap that did a good job protecting it. It was raining on my moving day and the crew was good about putting blankets down to 1) protect the wood floors in both houses and 2) keep the water/dirt carnage down. I would recommend this moving company!

LaKera Wallace

Initially, the crew presented professional and courteous; however, after a couple of hours into the move....they presented differently. They used profanity in their conversation with each other (while in my presence); they helped themselves to getting ice out of my freezer (without first asking my permission); complained about the boss and company and how they wanted to find another job; left their personal trash behind for me to clean up (cups and juice/water containers; and lastly they stored my furniture in an awkward fashion making it extremely difficult to get anything out of my storage. With a name like "Black Tie" and for the hourly cost...I wasnt very impressed. I wouldnt bash the entire company, but I definitely wouldnt recommend the crew that moved me last week. Im not going to post their names out of respect for young African American males at least trying to work and make an honest living.

Samantha Albert

Overall, I liked this service a lot. Movers were fast and efficient. None of my stuff was lost or damaged during the move (I did not use Black Ties packing service). They didnt try to nickle and dime me for extra time or things the way some movers do. Just had a few snags. When booking, I was told it was 10% cheaper to move on a Wednesday than on the Thursday I had originally planned, so I changed my move date. When the movers showed up, I had to remind them multiple times to apply the 10% discount - it was as if they didnt know it should be applied. I was also told to expect them at 9 am, but at 9 I received a call stating they they wouldnt be there until 9:20. I guess arrival time was supposed to be a window, but that wasnt communicated very effectively at booking. None of these things are long-term problems though, and Id probably use them again if I ever hire movers in this area again.

GSL Athletic Booster Treasurer

I didnt think we needed movers but decided to hire some for our move after being in our house for 21 years. Steven and Kyle were the men that were assigned to us. Im so glad that they were. Wow, just wow! There was absolutely no way they could have been more perfect. They both worked so hard to make sure that everything went smoothly. The fee was charged by the hour and both guys were very understanding of that. They never sat down or slacked off! I have truly never seen two people work so hard. It was like they were our friends that came to help us move, not two people we paid to help. Thank you Black Tie Movers, and thank you, Steven and Kyle for all your hard work! I would highly recommend Black Tie Movers for any moving needs you may have.

Laura Lee

The movers were careful and polite and arrived on time. The only gripe I have is the time it took them... 6.5 hours to move a 2-BR condo to a one-story house not more than 10 miles away. Every time they were heading back to the truck to unload, I noticed the guys looking at their phones and texting. They received several phone calls throughout the day which they answered. They did apologize for moving slowly and said they had worked a 12-hour day the day before. I dont fault them for being tired, but when youre being charged, essentially, $2 a minute ($119 an hour, plus $119 in an additional service charge), you want them to hustle a little more.

Madeleine Harrigan

This is now the second time I have used Black Tie Moving, and I have had a great experience both times. The two guys that showed up were awesome! Super friendly, very professional, and made sure to get everything out of my house in Midtown and into my apartment downtown as fast as possible. They managed to finish everything under the two hour limit and didnt break or scratch a single item (which is saying a lot, I packed really poorly). I will never get over watching one of them fireman carry a +100 pound TV stand all the way down a truck ramp like he was carrying someones purse... Couldnt recommend them more!

Lauren Price

Movers were careful and attentive with our furniture and wrapped it well for our rainy moving day. However they installed the fridge incorrectly and charged me close to $300 (after I already paid for a full days move with more than three staffers) to come back out and correct it. The day one move was mostly seamless (with the exception of the fridge issue), but one of the movers who returned to correct the fridge issue days later was very rude. During the process wall was smeared with dirt and when my mom mentioned it, he told her to "clean it up."

Katie McAleavey

I was very pleased with the service they provided for moving. It did take longer than expected, but all men were so polite and respectful and did the job even though it was a lengthy day. The supervisor that day was wonderful and did everything in his power to speed things along as much as he could. I would certainly use you all again and am thankful that all my things were handled with care. You have great people there.

Renea Starr

Kyle & Kenny called before arrival, showed up on time & did an excellent job hustling to work with my time frame! They were professional, friendly, very helpful & courteous! I would absolutely recommend this crew & Black Tie Moving to anyone needing a professional, hard working, & stress free move!! Way to go, Kyle & Kenny- thank you for everything!!