1st Class Moving & Storage of Tennessee

Reviews 3

JA

Jake Clarkson

1st Class Moving (Chris Fannin) is illegally operating and using bait & switch tactics. After a terrible experience that ended in a bill that was triple the amount quoted, I attempted to locate the owner which quickly resulted in discovering that the Federal Motor Carrier Safety Administration has revoked their DOT# and ordered them to be out of service. Their insurance has also been cancelled according to the FMCSA. I contacted the US Dept. of Transportation who let me know that 1st Class Moving & Storage should absolutely not be operating as a moving service for any type of moves (interstate, intrastate, in-town, etc.). I had originally requested to move a 2-3 bedroom house, and a 5x5ft storage unit 10-25 miles with approximately 50 boxes, a small wine fridge, and a few pieces of furniture. All of my beds, other appliances, and many boxes had already been moved. I was quoted $305 for two movers to take approximately three hours. This was in line with three other quotes I received. I went with this company since I had a very specific time frame to meet. Instead of two movers, Chris sent four and told them they would be moving a 1 bedroom apartment instead of a 2-3 bedroom house. The movers that showed up were extremely out of shape and already tired from other moves that day. Several times I asked the movers to speed things up which didnt help. I had to constantly monitor and reiterate what had to be moved instead of focusing on an important discussion with my realtor. While they were deliberately taking more time than they should have, they also did not appear to be physically capable of moving much faster. Since I had to be moved out by that night, I had no choice but to pitch in and help with things like emptying the garage attic of empty boxes. It ended up taking 5.5 hours to complete the move and I was sent via text message a bill for $945. I let the person who sent the bill (Chris Fannin) know that the move should have absolutely not taken 5.5 hours which kicked off an argument resulting in him threatening legal action. An ironic result since he is operating illegally to begin with. I have documentation to prove all claims and am currently waiting for my credit card company to work through the dispute I filed. I am also waiting for a call back from the Tennessee office of the FMCSA to discuss my claims. Bottom line, avoid at all costs!

LA

Lauren King

After reading the Google reviews, I was nervous that I had already hired these guys. BUT-- I am very happy with the work they did! I hired for a PODS unload. 2 PODS took two of their guys three hours. They were polite, kind, and very good. Did not damage my home, or my items. The price was GREAT too ($270!). I would definitely hire them again for this type of job!

JO

John Rogers

It was THEE WORST EXPERIENCE IVE EVER HAD IN MOVING !!!!! They messed up a $2000 sleeper sofa and my bedroom suit , it was raining and they didnt cover up anything !!!!! The owner is a 100 percent jerk !

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