Computer Answers

1602 U.S. 9, Clifton Park, NY 12065, USA

Address:	1602 U.S. 9, Clifton Park, NY 12065, USA
Phone:	+1 518-383-0313
Site:	computer-answers.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM

Location

Photos 10

Reviews 6

Jonathan Fuller

My repairs not done yet, so I dont know if I should be reviewing yet. But heres how my interaction with Computer Answers has played out. -My laptops fan ceased to operate, and it overheated maybe 8 or 10 times. Took it to Computer Answers in CP after reading on their site that they do diagnosis within a day. Guy working there seemed stoned. I use my machine for working from home two days a week, so I brought it in on a strategic day. -Got a call maybe three days later that the fan was indeed not working and that it might need a new hard drive in the future, but it wasnt critical. Unfortunately I had a project to complete over the weekend, so I told them Id need to bring it home to work for a few days, then bring it back on a Sunday to have the fan fixed. They said sure. -Brought it back Sunday, and their system was down. They had not ordered the part yet, which I guess I understand, so they were going to order it that day. I told the guy I needed it back Thursday for work, and he said it should be possible. -Come Thursday morning I hadnt heard anything back. I called them and they told me my repair was complete. Trucked down with my kids Thursday night to pick my my machine. Turns out that earlier in the week, theyd taken it apart and learned that the hard drive was indeed fried. The fan hadnt been ordered and no repair had been done. They couldnt call me "because the system had been down," even though they had my phone number on paper. It was going to take 3 to 5 business days to order the fan, although the guy did offer to rush it. Maybe all interactions arent like this, but this has undoubtedly been the worst business transaction of my life. There were several instances in which CA shouldve called me to discuss my repair and had failed to do so, and I lost plenty of productive hours due to these blunders. Based on my interaction, the shop is run by several kids who have no idea how to communicate with customers or each other. Buyer beware.

Michael Cook

I didnt think that my experience at Computer Answers was going to be as great as it was, but you cant really ask more from a locally owned shop where the owner is there all the time. I thought maybe I would buy a computer from Walmart or Best Buy, but you know what? Ive had terrible experiences from the bigger stores, where the people on the floor either sell me the wrong piece of equipment for my laptop, or they cant replace a defective charger cable without having to send it to the manufacturer. If you need service on your laptop, you damn well wont get it at Walmart, they have no idea how to help you if you get a virus on your computer, or you have a lot of data that you dont want to lose on a hard drive that doesnt want to load anymore. Ive had a few hard drives die on me in the past and sometimes there is nothing any repair shop can do to get it back, but these guys do a good job trying to find any way possible to get a machine back in working condition again. Best Buy doesnt even really do repairs anyway, every time I brought the laptop that I had bought from them in for service, they took over a month to get it back to me, AND charged me an arm and a leg even with the extra warranty coverage. Ever since I bought a computer from Computer Answers, Ive had very few problems, and the issues I have had with it, theyve managed to fix them without charging me a dime. These guys might not have millions of dollars worth of inventory, but their service is the best that Ive seen around, so good that theyre the only computer repair shop left in town. I dont know why these guys are giving them 1 star, because not once did I feel like I was being talked to like I was an idiot, and not once did they do a job that I didnt give them permission to do. These guys have a job to do, and theyre incredibly fair and quick about getting their customers service. 5 stars, thank you Computer Answers.

Carol Jayez

I decided to take apart my computer at home to try and fix a fan issue. When I tried to put it back together I couldnt get it to turn on. Computer Answers took it apart and gave me a diagnostic report for free. They fixed what Id done wrong, and then found the reason my computer had been running so slowly -- a fried motherboard. They were very honest both about the cost, and on the fact that giving up on this computer and getting a new one and getting a new computer were probably going to cost about the same -- even though they dont sell new computers and Id likely have ended up buying a new one from a completely different place. I ended up trading in the old laptop and picking up a refurbished one from them. Very helpful in walking me through the computers they had, and in helping me select one that was best suited towards the sort of things I tend to use computers for. Would definitely recommend them to anyone in the area.

Russ M

I would never step foot in that place again! Bought a software program from them, salesman was nice, but when I went in later that day because it didnt work, original salesman wasnt there. Just wanted them to take a quick look at the computer to see if I did something wrong. They said they couldnt and I would have to leave the laptop with them. The way he was talking was as if the customer is stupid. I said there is nothing wrong with the computer, its the software I just purchased a few hours ago. I ask again if they could just take a quick look and they said they were too busy. Needless to say, I walked out. As I was walking out, now he starts to say he will take a look. Too late. They need to learn how to deal and talk to customers at that business.

Bill Brann

Visited a couple times in the last couple years same PC 2X. Each time I needed to return to resolve the original issue (virus control). Both times they also convinced me to do a wipe...because it was easier on them. Meaning you have to reload all your preferences again. Virus repair = $150 bucks each and several return visits because each time a "had another virus" in 24 hours of use?? Also had to return 1x because they said it was ready and it was not and 1x because they never reloaded MS office after the wipe. Bought a laptop - good experience. Not bad I guess but I have to believe there is a higher quality service out there

BFORTHEV

You guys can say what you want about this place but this place is really fast. Kris knows what he is doing and i thought it would take a week to get my computer back no i got it in like a day if that. My computer is running really quick right now. This really means a lot because i can know edit and do everything i can on this computer. If it wasnt for Kris i wouldnt have this computer. So thank you once again. This is my number one spot. I understand if it costs $400 but understand people this is a business. Whatever the price is they do very good work.