U-Haul Moving & Storage at Transit Rd

Address:	6161 Transit Rd, Depew, NY 14043, USA
Phone:	+1 716-681-5160
Site:	uhaul.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 15

James Rudroff

I called and reserved a trailer approximately 1 week before the day I needed it. I told them I needed it early in the morning and would pick it up at store opening (7 am). They did not say there would be an issue at that time. I received a text message today, 24 hours prior to picking it up telling me the trailer would be ready at noon. When I called to see why, the representative told me that none of the trailers I rented were scheduled to come back until 10:00. If that was the case, why did they tell me I could get it at 7 when I made the reservation? They said someone should have called me 24 hours before to confirm. I did not get a call but instead received a text this morning with the later pick-up time. I called the complaint line and explained the situation and they transferred me ot the regional office here in Wester New York. where I had to explaing the whole situation to them again. They were more accomodating than the local store and found me one for a 7:30 am pickup, but its a 25 mile drive from my house. And I now have to return it to that store. If I owned a business and ran it like this, I would be out of business in under a year. The problem is they are the only game in town so you have to suffer their terrible service. This is the 4th time this or a similar issue has happened to me with them.

Angela Cooke

We made a reservation for a 10 U-Haul moving truck on a long holiday week end. When we got there my husband said the 10 truck was going to be too small and they made the change to a 15 truck on the spot for us. They were very helpful, professional and knew everything there is to know about what you might need to move a complete household to and from anywhere! Our customer service rep at the counter gave us helpful advice and told us there are even free moving boxes in their "leave a box, take a box" area which I didnt know about. They also sell locks, boxes, moving supplies of all kinds. They explain everything to you up front so there are no surprises when your move is complete and you drop off your truck at another location. GREAT staff, great supplies, great rental!!

Megan Thro

Installed a hitch incorrectly causing $1700 of damage to my car. The mechanic said he had to cut a notch in the black part of the bumper to install it correctly and I agreed. After my bumper was wrenched up by towing with the hitch the body shop that did the repair said the notch was never cut and the hitch was wrenched up against it, causing the damage. Of course, U-haul is not taking responsibility for the damage and my insurance company is fighting them. Terrible company all around, rude people at corporate, avoid this place!

Robin Seneca

Its a U-haul and storage place just like all the others but the customer service here is AWESOME. Always friendly employees and the manager even carried my boxes out to my van. Love the return policy on the boxes. Better to over buy and return than run out at 2AM like I learned years ago.

Aaron Nowak

I have rented plenty of U-haul trucks over the last several years. This location was the best of all of them. Efficient operation, clean vehicles, polite and helpful employees. I was in and out in 10 minutes with everything I needed. Great experience.

Joey Gagliardi

I have had to use U-Haul 3 times in the last couple months, I have had excellent service and much help from their employees, I will always go back there for weather its for a truck, or any of the other services I have had to use them for.

Daniel Szramkowski

Great staff, good place to get boxes or rent different size moving trucks or trailers or get propane. You can rent a storage unit and buy trailer equipment for your vehicle here too. If you are moving, check them out.

Siberia Copper

Pretty good inventory of trucks, and I think one of the larger UHaul facilities in the region. Understaffed, had to wait for someone to show up after 15 minutes of waiting alone inside...

God Is The Ministry

prices not bad but staff no experiance how to deal with customers

Fred Bloom

Great staff that are always helpful and understanding

john mick

Great people .honest .Andy was a great help

vinay R.N

Nothing to complain. Everything as required

Don D

Very quick and efficient service

Paula Romanowski

Great experience..