Dorschel Collision Center

Reviews 3

RA

racerpoet racerpoet

I brought my vehicle in for Dorschel to do some rust warranty work on July 5. There were a few other customer-pay things I was looking to get done, so Brian went out to look at the car with me. He looked annoyed so I tried to take it easy. When I showed him what I wanted done, he shook his head and said, “I can’t do that!” His attitude, the look on his face, body language, and the tone in his voice all said, “You’re asking stupid things and wasting my time!” I understand that every business has the right to choose the work they want to do. All he needed to do was calmly say, “At Dorschel, we typically just restore the vehicles to the original condition. We don’t normally do custom body work. I’ll ask my tech if he’s willing to do it though, but don’t count on it.” He later said something similar to this, but he already ruined his reputation with his first impression. A week went by and I didn’t get any updates. Was the car being worked on? What did the technician say? Were they going to do the extra customer-pay work I requested? No one let me know. Finally, Tuesday July 12, I gave them a call. I left Brian a voicemail and he called me back about an hour and a half later. I asked him how it was going and he said that the vehicle was going in for paint and probably wouldn’t be done until the next day. I also asked him to not stick the rear “GTI” and “2.0T” emblems on the trunk and leave them in the cup holder for me. I called the next day and briefly spoke with someone that answered the main Collision Center phone. I was told that the rear windshield was getting installed and the vehicle wouldn’t be ready until Thursday morning. I was fine with that, I just expected someone to let me know. Instead I had to keep making these calls. I came by early on Thursday morning, July 14, and saw my car going through the wash. I went inside, spoke with the person at the front desk and took a seat in the lobby. Within ten minutes I was out the door with my paperwork. I just took a quick glance at the car and hopped in it. Right away, I noticed two things wrong. The inner driver side door armrest handle was loose and the Airbag light was on. I realized the handle was actually broken. If you pull it to close the door, it still says in its place. But if you lightly pull up on it, it comes right out. Now I didn’t tell anyone at the collision shop, but I actually work as a tech. After work I decided to take a close look at my car. The first thing I did was check codes. The Airbag light was on because they didn’t clear the light after they disconnected the front crash sensors. I just cleared the code and that “fixed” the Airbag light problem. Careless mistake. After carefully examining my vehicle I found a few other things Dorschel messed up. When removing the right front fender, someone using power tools missed the bolt, and the socket put scratches on the body. They’re not visible if you’re not looking for them, but I was examining the work. When you open the door, they’re near the hinges. They also broke clips on both of the door wiring harness connectors. Now they don’t clip in so I could have possible leaks. Lastly, as far as body work goes, I found that the area between the hinges on the hatch was not painted properly. It doesn’t have enough color sprayed down. It looks like there was black primer underneath. The weird part is, it’s all pretty nicely clear coated. I was thinking about giving Dorschel a call, but the last thing that I found disturbed me. I felt like I should leave a review. I had a Blue-Point screwdriver bit set in my glove box with a Snap-On screwdriver. I opened the glove box yesterday and realized it’s nowhere to be found. I was going to write a review yesterday, but I decided to check my toolboxes at work, just in case I pulled it out. It wasn’t at work. I’m also missing a Fenix flashlight that was in the cup holder. What am I supposed think Dorschel? I am currently working with Carey Vick to fix these issues.

CO

Cory Goodfriend

I had my vehicle repaired last week. I have a 2014 vehicle with 15k miles on it and some lady hit my drivers side mirror. Her insurance recommended I go to Dorschel Collision. I dropped off car on Monday, picked up Tuesday. Lot attendant pulled my car up, I looked over the work on my own because they have horrible customer service and practically threw the receipt at me. Didnt explain any of the work they did on my car. Didnt even say goodbye. Before I left the lot, I examined the work, they salvaged the mirror cover and simply replaced the black molding with used weather/sun beaten plastic molding. On top of that, they chipped the paint on the mirror cover while attempting to put the old used part back onto the existing mirror cover. The part was so crappy and old it looked like it had been sitting on a vehicle that had been in the New Mexico desert for the past decade. I speak with the manager, he states there is nothing he can do about the plastic being scratched, and weather beaten. I suggest a no brainer and recommend they use a new part from the manufacturer because the vehicle he is working on has less than 15k miles and the damaged part was new. Why replace a like new part with a very old scratched crappy part? Im no rocket scientist but that seemed logical. I also state that his employee chipped the paint on the part they attempted to salvage. End of the day I had them replace the entire assembly. That took an extra 5 days to complete. Again, I show up no walk through of the work they pride themselves in. No friendly wave goodbye, no handshake. Every collision shop Ive been to Id have a staff walk through the work and explain what they did and what each charge is on the receipt. Only reason they are getting 2 stars is because they eventually manned up and replaced the part, oh and they detailed the vehicle really nicely.

CA

Caryn Barber

This has been a horrible experience with the collision shop. Prior to this I have had no issues. My car is in the shop for rust repair, which it only needed because I was told Volkswagen didnt use the highest quality metal while making some of their vehicles. The paint peeled right off above the tires. Once I was able to make an appointment I was told it would take about a week, maybe 11 days. I asked for a rental or courtesy car because it was Volkswagens mistake for using such bad metal. I was told they dont provide rentals or courtesy cars because Volkswagen has a rust warranty better than most dealerships... I understand if it was under normal circumstances, or if it was in an accident, but come on.. this rust issue had nothing to do with the actually usage of the car. So for 11 days I had to burden my family members and borrow their vehicle. 11 days went by and my car was still not finished and I was told it would be another week!!! No one even called to tell me that it was going to be kept longer... I found out because I called expecting to be picking it up. So accepting that this shouldnt have happened, they provided me a rental. I dropped my car off to be started December 5th and it is currently the 28th. I called yesterday and the woman who answered said it would be done if not in the morning tomorrow, the afternoon. With that said, I took a day off to get my car. I call today to see if I can come get it and its not going to be done until tomorrow... this is all onbnoxious to me. It should not take just under a month. I gave two stars because Volkswagen did acknowledge their mistake and because I was eventually provided with a rental. Im hoping when I do finally receive my car back, their work is of the highest quality because after this long... Im expecting nothing less.

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