Public Storage

Address:	1693 East Ave, Rochester, NY 14610, USA
Phone:	+1 585-666-0352
Site:	publicstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 12

Reviews 10

Michael Nixt

7Upon first arrival, the location looks extremely run-down. The door frames are rusted through and are just kind of hanging open. It appears to need some renovations, at least aesthetically. When I went to rent the unit, the person was extremely helpful. There were some drawbacks. I was informed that what another employee at this location stated on the phone was incorrect. I was told via phone that they pro-rate months, so, in theory I could only rent the unit for 2 of the 4 weeks in the month when I go to move out. At this particular location, I was told I could only pro-rate the first 6 days of the month, which seems really odd. Moving on, I was hit with another issue. They want to charge you for insurance, even though I already have insurance through another company because I am a college student. Insurance starts at another $9 a month and it is "mandatory" according to the employee. They never answer the phone when you call during their operating hours, so it can be a little hard to reach them. The location is superb, right next to the 590 and 490. It is about 20 minutes from RIT and about 17 from Monroe Community College. UPDATE: When I returned to my unit at the end of the summer, I discovered that my unit was flooded. There was a huge hole in the unit next to mine. I alerted the girl on duty and she said, "oh, that sucks, but yeah, we have had an issue with that unit flooding for a while, and we were wondering if your unit flooded too..." So can I first point out that they knowingly let me stuff get wet, and even though they had the right to enter my unit to safeguard or che k for damage, they chose not to. Thank goodness I had multiple insurances and was able to get everything replaced. I filed a complaint with the BBB and with corporate. I never got a response from corporate, and the BBB contacted me saying that Public Storage was ignoring their request for a followup and resolution. Renters beware!!!

Elisa Hale

Answering service was quick, secure, and allowed me to set up an appointment with management for a viewing. I was able to secure a unit the same day I went to the property. The $1 promotion was super helpful. I didnt know about the obligatory insurance, which I feel should be optional-better safe than sorry. Other than that the only other negative things are the hours the gate is open until. Its inconvenient with two jobs not to be able to go whenever Id like or am able to. However, I appreciate the security and availability of staff on premise during a majority of the operating hours. Automatic payment, elevators, days office is open and utility carts are all huge perks. Paperwork and rates were easily understood and explained. No real hassle or wait time. Mary and Casey were especially great. Devoted and well-informed managers of the property and its operations. Even called to follow up with me after a few days! I will definitely rent and recommend to others for storage needs. This is a great value and beats out a lot of the area competitors on rates and customer service.

Katherine Carter

I had rented from this place several years ago so I was shocked when I saw the condition of the place. The halls were filthy and there was trash and debris all over the floors and the elevator was also dirty. The place was partially dark because lights were out in various places. From the elevator to some of the storage units is quite a haul and rolling carts are no longer available. I was told they were stolen. It was very much an inconvenience. The so-called security gate was also broken. They say you get what you pay for, so now I guess I see why they have discounted prices. By the way, the woman at the front desk was wonderful. She knew her job and was very courteous. It is too bad that such a disgraceful place reflects on her.

Patricia Davis

Since renting at East Avenue Public storage for the last two years. I am very impressed with how they always are helpful, friendly and very knowledgeable of every part of my storage needs, especially Kathy, She always greets you with a warm smile and she knows everyone’s names as they walk through the door. That’s great customer service!! When I call I always ask for her. She knows me and knows my needs to feel safe and secure and always goes above and beyond to help me and anyone she rents to. She has become an amazing friend. Public storage you really needed to know what an incredible manager you have in Rochester, NY.

Reginal Thomas

The manager Kathy was very friendly and knowledgeable about her place of business. The location feels and is a lot safer then some storage units that I have used throughout and around Rochester New York. The prices are a lot cheaper compared to some storage units around Rochester New York. I like the that there is always someone available to answer any questions or concerns that I may have 7 days a week.if I ever need a storage unit again I will definitely use, Public storage again and I will recommend Public storage to Family and friends. Keep up the good work Kathy....

Michelle T

I have rented a space at this facility for many years. I have seen managers come and go, but none have been as friendly, helpful and efficient as the current manager, Mary. She does a GREAT job. When I need to handle anything in the office, she is always very professional and diligent. She is always willing to go above and beyond to help me with anything I need, and I have seen her do the same with other customers. She makes renting a space from Public Storage a true pleasure. This facility is secure, clean and well-maintained. I definitely recommend it.

Jenna Amering

LIES!! Beware!! I was told by the lady that works at the counter that my rate of $150 would not go up. Here I am 5 months later with a $19 increase and after speaking to a RUDE customer service rep at the 800# I now could have increases every 5 - 12 months. I wouldve never stored my things here if I knew that over the next 2 years I would have to pay rate increases regularly. $150 was enough for the dirty 12x12 I have. Rent your storage from somewhere else!!

Connie Wilson

When I need all my packing supplies I make sure I come to East ave Public Storage. The young lady that I always deal with is so wonderful and has a great cheerful personality. She definitely likes what she does from the looks of it. I have come in this location a few times she has helped me walk my things out and she even remebered to ask about my little boy which to me was amazing that she paid that much attention and cared enough to ask. Thank you

Cindy Malone

Our first time renting a storage unit. Mary, Kathy and Emily were super supportive. They had an great answer for each question asked. They personalized Public Storage. While I started shopping for price, I ended choosing for confidence in the staff. They have me convinced that they are and will be there for me and my stored items. They are awesome. Life would be happier if all customer service reps where cloned from these ladies. .

Scott Kelly

I have rented at several places because of my business. We get shipments in and I have to store them for a few months. This place is the best in the area. Manager is always there when I need her. These other places, I cant even find a person. I dont know how some of them stay in business. This place even has people there on Sundays. Been a few years now since I found this place and happy there is a decent place in the area