Address: | 154 W Buchanan St, Staten Island, NY 10301, USA |
Phone: | +1 718-981-7300 |
Site: | islandsewers.com |
Rating: | 4.8 |
Working: | 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM 12AM–11:30PM |
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Pamela Kim
Had 4 inch drain clogged with roots. The two men from this company came with what I strongly believe to be an undersigned drain tool. The device had a metal line no greater than 1/2 inch. The cutting tool looked like it was for a 3 inch line. I said something but was told by the lead worker that this was the appropriate tool for a 4 inch main line drain clean out. I have had people come for several years and they always being a device that has the line separate from the device and in 6-8 foot segments that they attach while they work. The Segments of the proper tool are always at least 1 3/4 inches - maybe 2 inches Sadly the man (and he was a pleasant enough person to deal with) told me he had cut some roots but that his device COULD NOT cut the remaining roots in the pipe. He pulled out a small amount of roots when in the past I have observed a large amount pulled out by companies that I hired. They left and in my opinion the line clearly needed additional attention. I had a friend rent a machine at Home Depot. The machine allowed us to remove a large swath of roots that was left uncut by what I believe was an undersized tool used by the Island Sewer rep.. The cost from this company was $165 dollars. While they seem like nice people- I believe they are using an undersized cutting line and you should make a point of asking what they intend to use before you hire them. I personally will not hire them again and can only say that I was extremely disappointed in them. If you chose to disregard what Im saying do you self a favor and ask a lot of questions before e hiring them and do an internet check of what equipment is needed. Its youre money and they had no trouble leaving when the line required additional roots removed. I give them a ZERO
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Krzysztof Kurzaj
Called and left a message and shortly I was called back by a dispatcher. Their sewer main cleaning price was the most affordable out of all the options I checked. Within an hour two man crew came over and solved the problem within 15 minutes. They were very nice and professional, explained all aspects of my problem (roots). One of the reviews is mentioning that they are using inadequate tools but I believe this needs to be clarified. This company is using a continuous cable machine which is using typically a thinner cable than sectional cable machine but is perfectly suited for cleaning 4" sewer line. Sectional cables may look more impressive due to larger diameter but there is little advantage from such as when the cable is going through the pipe its rotational movement is causing the end attachment to twist along the inside walls of the pipe. In other words conceptually its the same although no matter which type of the spiral is used some roots may be simply too big to be cut with the serrated blade attachment. To sum up, I am satisfied with the service and the price. I would recommend this company and certainly would use them in the future if needed.
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Paul Fargo
Excellent service, very professional and competent. 2 very friendly, polite, courteous, respectful gentlemen showed up on time, with the appropriate tools and spent as much time as was necessary to do the job PROPERLY. They explained every step, patiently answered all of my questions, did the job and proved it with a camera. I watched every step of the way and saw the high pressure water removing the root bundles in the pipe. They charged a very fair price - MUCH less than RotoRooter wanted for the same job. I also appreciated the fact that they were Americans who spoke clear English as opposed to the mumbling, incompetent foreigners that were here yesterday from RR and accomplished NOTHING because their machines were not up to the task. Island Sewers has a customer for life. I give these guys my HIGHEST recommendation, and I intend to tell all of my friends and neighbors. Thanks again guys!!
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Erica Rualo
Weve had several plumbing issues, big and small, in our 100+ year old house. We first called Island Sewers with a big job--using a camera to see into our pipes and verify that tree roots were the problem then clear them out. Great service. When we thought we had a simple clogged basement toilet, we called 2 other plumbers. They didnt fix the problem...not even close. Finally called Island Sewers. Manny stands by his work. He and his guy just worked a few minutes and called me. I thought they had a question. They were done! Worth every penny to really fix our basement drain issue. Not a band-aid solution like the other plumbers. Their name may not say "plumber," but I will not be calling any other plumber ever again. Only Island Sewer. Took me 13 years to find a reliable plumber on Staten Island. FINALLY got one.
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Nancy Brown
I was at My Brothers house in Staten Island. I was in his home while he was traveling. There was a problem with the sewer backing up. I knew no one on Staten Island. I went to Google and found Island Sewer. The call was very professional. He promised he would be over in 30 minutes. He was there in 25 minutes. Hani, the plumber who came to fix the problem also told me that price would depend on the amount of work he had to do to fix the problem. The guys who promised the low price would not confirm their price was for any type of drain clog. He came over and had to work for some time to clear the main. We agreed on a fair price. When my brother came home he did not know that there was a back up. Hani cleaned the work area where he was cleaning out the drain. I reccommend him very highly.
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Chitose Mubi
These guys are real professionals! I didnt know what to do when the sewer was backing up into my basement bathroom. I bought the house less than 2 years ago, and we could not locate the house trap. The Island Sewers people has the right equipment; they used a video equipment to locate the trap behind the wall. The job turned out much bigger than I anticipated because we needed to break the wall, but the Island Sewer guys were both fast and neat. They didnt leave any mess, and they also helped me patch up the wall. Another thing I liked about them was that their manager explained what needed to be done very clearly, and was willing to work with me to solve the problem and get the work done right within my budget. They were polite, and really wanted to help. I really appreciated that.
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Anonymous User
I had a problem with a backed up sewer main in the basement of my house, and 2 bathtubs that were clogged and took a long time for the water to go down. I Really needed to get the problem fixed Fast. No water could be used in the house without flooding out the Basement (Shower, Toilet, Sinking..Etc). I Called Island Sewers and they arrived at my house within an hour. They fixed and cleared out the backed up sewer main. Unclogged both bathtub and also fixed a leak under my kitchen sink that I didn’t tell them about when I first placed the call. They smiled and took care of that also. They are now in my Phone Speed Dial. If Anyone needs Quality fast Service. Island Sewers are the one to call.