U-Haul Moving & Storage of Midtown Syracuse

740 Erie Blvd E, Syracuse, NY 13210, USA

Address:	740 Erie Blvd E, Syracuse, NY 13210, USA
Phone:	+1 315-424-0633
Site:	uhaul.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 32

Reviews 19

Chuck Sanchez

The staff was fine - some nice, others quite incompetent, but this facility is shady to say the least (think: horror-movie-caliber abandoned doll factory sectioned-off to make rooms onto which you can slap locks). The facility is also rather poorly kept. Its an old building thats in disarray, is obviously never cleaned, has degrading wood beam floors that are patched with sheets of metal that are bolted down to cover goodness-knows-what and when I came to close out my storage unit account, there I found a heap of dead vermin and bugs covering a sticky pad literally right outside of my storage unit door (it had obviously been there a while, but honestly if youre catching FULL sized rodents, pick the thing up instead of leaving it out for customers to see!). Considering all of these things, the monthly cost of a standard 10 storage unit was absolutely not value-priced to reflect these things. In the end, I stored my personal items here for a few months and retrieved them without issue, so I do have to give them at least that much credit since, at the end of the day, thats all you truly need out of a storage space. Basically, it did the trick, but Id never come back and you should know what youre getting into.

Terri King

I would NEVER use this facility again!!! They are a bunch of thieves. You pay for your belongings to be safeguarded ( you even pay for insurance) but all you get is your things destroyed and or stolen. Mike Streeter oversees this facility is the biggest crook of them all! The facility is nasty, it stinks, and all you are doing is paying for staff to have unauthorized access to your belongings. I guess they feel as if they can help themselves to your things! Dont waste the money or your belongings. If i could, i would rate this nasty thieving ass facility a negative zero!!!!

. Anonymous

Positive experience overall. We hadnt used the facility before, but aside from an ancient and temperamental freight elevator (which we finally got the hang of), our experience went smoothly. Tammy and the rest of the staff were friendly, professional and accommodating. Ive read elsewhere in the comments about long waits to move stuff in and out, and with a single slow-moving elevator, I can see how this can happen. That was not our experience, however. We were there at 9:00 a.m. on a Sunday and had the place pretty much to ourselves.

Lindsey F.

HORRIBLE EXPERIENCE!!! WILL NEVER USE THEM AGAIN. I spoke with 4 different people at this location over the course of 2 days, they kept trying to change my reservation after they made it. I had to go to another location for a vehicle and even then it wasnt for the timeframe i originally reserved. U-haul Corporate was no help either, they say they have a "Reservation Guarantee" but reservations arent guaranteed until the DAY BEFORE PICK UP. So when they change it, its too late to make other reservations.

Colby Ward

I just closed a storage unit I had with them for 3 months. They only have 1 elevator that is single use so you sometimes wait 30+ mins for your turn. Staff are rude and not helpful. I was late paying once, paid them, returned 4 days later to access my things and they hadnt removed their lock from my late pay. I used their phone system and called down to the office and they said they would come up in a minute. They came an hr and 10 mins later. I DO NOT RECOMMEND

shout band

Thanks for the worst moving experience ever. Katrina, the horrible portly woman who works with u-boxes, is the rudest and most incompetent person Ive ever had to deal with. And Ralph is also completely useless and never answers his phone once he realizes that hes made a mistake. I had to waste hours trying to fix their mistakes. I was forced to get all their mistakes resolved at another location. It took me weeks!

Misty Miller

That service was good ...the people that work in the back of the store where very helpful. The front desk lady that give me the key was nice.. The only thing i didnt like "which was my mistake "was i end up paying for two rents for being 2hours late i rented the truck for 4hours and it took me 6 hours to move and when i returned the truck i was charged another day for keeping the truck 2 hours over

Jason Eric

Terrible customer service. I called today to ask for some information about pricing and the man who answered the phone said he cant give me any pricing info unless he makes me a reservation using a major credit card. I told him I need information about pricing, truck size, date etc before I can make the reservation and he refused. I told him Ill call a different place.

Anonymous User

Incompetent, rude, staff. Truck was in poor condition. Staff was complaining aobut previous customers when we came in, didnt stop as we waiting for them to finish, then continued to pick their teeth and other gross things as we ordered a truck. It seemed like they didnt want to be there, and didnt want our service.

Chris Boyd

A no-nonsense place to rent a truck and get moving supplies. People were nice, and the truck worked, but we only rented a truck for a couple of hours. Basically, we didnt interact with them enough to review their service beyond saying that everything we expected to happen did happen.

Richard Babcock

HORRIBLE CUSTOMER SERVICE. L-O-U-S-Y. Wanted to know their lock policy, attendant would not give me a definitive answer on whether they will accept a lock other than a disc lock, even though I kept pressing, and even though its a yes or no question. AVOID THIS PLACE

Miani Giron

DO NOT store at this location. I stored my items here over summer vacation and when I retrieved my items they had rat droppings all over them!!!! This really disgusted me and now I have to buy new sheets and comforters, and rewash all of my clothes! horrible place!

Anonymous User

the truck we received was small than what we ordered and we had to make multiple trips which meant more gas and more frustration.... they were not willing to negotiate on anything seeing it was their fault we used more gas... HORRIBLE EXPERIENCE

Anonymous User

I had a trailer hitch installed at this location back in May. A few weeks ago, the electrical system in my truck went out. When I took it to the dealer, they said that the after market electrical hookups were improperly installed by Uhaul.

Richard Pruett

Scheduled the trailer ahead of time and they had it as expected and in good condition. 4 states because there we only one guy working and the lady in front of me was having issues so it took a while for him to get get taken care of.

Stephen Piersall

I have nothing but praise. Truck was reserved, and clean, and the people were friendly and very helpful. I am sure previous low ratings were for previous management over a year ago. Keep up the great work

Zack Antell

Made my reservation here before checking all these bad reviews so I had low expectations. Had a reservation for a van, was there even though I showed up early. Lady was nice. Can was clean. No issues.

Kelly Croteau

It took nearly an hour to get the truck I was renting, then they accidentally gave me a van rather than a pickup. Other than that, everything was great. Just be sure to leave plenty of time.

Subhanir Chitnis

Nice UHaul center. They were prompt with the truck return. Even called me to inform me I had left my ezpass in the truck and I was able to pick it up from them.