Precision Tune Auto Care

Reviews 6

BO

bobkaplan15

I’ve always had great service at Precision Tune for over 20 years, and with my latest repair they truly went above and beyond anything I’ve ever received from any car repair shop. This time I brought my car in when my “check engine light” went on. As sometimes happens with the “check engine light”, pinpointing the problem can be tricky. In my case, a different problem code came up each time they attempted a repair or replaced a part. This happened four times, and they never charged me a penny, even though they spent a lot of time with my car and had to order parts for it. When they finally got a clear diagnosis that my catalytic converter had to replaced, they charged me $700 less than the dealer wanted for the same job. Throughout this entire process they gave me loaner cars when I needed to leave my car for many hours, answered all of my questions, and doggedly pursued a variety of solutions until they came up with the one that worked. I truly feel that they bent over backward to do everything they could to assist me. I’ve had virtually all of my car repair/service done at Precision Tune since I moved to Asheville in 1996. I’ve had four cars in that time and each car has been well taken care of by them. Many times they have done small services for me for free. I’ve never had a breakdown because they have always kept my cars running well, and I’ve always been treated courteously. I’m happy to recommend them to anyone.

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Brenda R

Precision tune auto care Asheville NC is a rip off. I took my car to Precision Tune auto repair in Asheville NC because the alternator went out. They advertise "free estimates" but dont mention the "diagnostic test" for $40.00 until later. I told them the alternator needed to be replaced and wanted an estimate and told them not to fix anything without notifying me. They called and said it was going to be nearly $500.00 so I told them Id pick my car up since $500 to replace an alternator is outrageous. When I went to pick up my car they charged me $40.00 for "diagnostics test" and wouldnt give me my keys until I paid. This was the first mention of any charge. I told them all I wanted was an estimate and told them the alternator was bad when I brought it in so why do I have to pay $40.00 for them to tell me my alternator was bad? They told me it was "standard procedure" even though they advertise "free estimates" and never mentioned any fees up front.. The main wire was broken off of the alternator and was clearly visible so I dont think a $40 diagnostic test was necessary nor was it authorized but if charging for a diagnostic test when they already know the problem and its visibly obvious is standard procedure I guess they wont mind me advertising that for them. Avoid this rip off mechanic shop like the plague that it is. I hope it was worth $40.00 to lose all of the business they will lose for years from my reviews.

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Nick Bateman

I had an e brake cable that needed to be replaced. I called around and ended up at Firestone due to online reviews. They misquoted me and ordered the wrong part. I called around and ended up talking with JEFF. He gave me a rough estimate which beat some of the other quotes I had in Asheville and said to bring it by. In talking with him, and I know its weird, but I began to trust him (I should say that it is tough to take my truck to a mechanic, and I mistrust the whole salesman approach). I picked my truck up from Firestone and dropped it off at Precision. They ordered the right part, and got it in and done the next day. The quote ended up being off by $50. JEFF quoted me originally at $251, after about 30 mins in the waiting area and I paid $308 out the door. But let me say that I also had them look into a heat soak issue on our Toyota Tacoma that Ive been chasing for 3 years. Ive replaced the MAF, TPS, O2 sensors among countless other temp gauges. Though I feel that they SHOULD HAVE TOLD ME that diagnostic was an extra charge ON TOP of the work I was paying for, I dont nearly mind to have the problem finally properly diagnosed. BOBBY made it sound so simple to fix and thats why it is so worth the extra $50. Bobby and Jeff make it an easy decision to go back and invest in this auto shop.

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Danielle Harrigan

I just purchased this truck from a dealer for $10,000. The dealer agreed to fix the crack seal, radiator, and wheel bearing for me. The dealer asked me to take the car to Percision Tune for the appointment on Friday morning. I dropped the car off late Thursday night in their parking lot as I had to be at work early Friday morning. I made sure to park the truck correctly and pulled completely into the space. Friday morning, Percision Tune calls me and says there is a huge dent in the side of the truck, it looks like someone backed into it. I told them I did not drop the truck off like that, they know I just bought it as they looked at it 2 days prior to dropping it off. I spoke to the manager and explained to them I did not drop off the truck like that, the dent is very noticable. He went on to say that no one picked up a car that night and the mechanic that opened at 6am was the one who noticed it. There were no cameras in their parking lot. They did not take responsibility for the damage or offer to help fix it. I am very dissatisfied that I just spent so much money on this truck.

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Tara Zandstra

Just got my 05 Dodge Stratus fixed here for some power steering trouble. When it was initially looked at and diagnosed, the repairs were going to cost around $2,000. Then we had talked to them about not being able to afford all of it right away, and they told us the things that were most important to fix, and knocked it down to around $1,000. A few hours after I had left and set an appointment with them to get it fixed, I got a call from Carl who told me that they were going to repair one of the things Id left out for free, AND knocked down the estimate even further to around $950. I just picked up my car today and it feels good as new, theyd gotten the repairs done in 6 hours so I wasnt left without a car for long, and they had to install another new part to get to one of the things that needed repairing, and didnt charge for it! I will definitely be taking my business here again; everyone was kind and helped as much as they could to make this affordable and my car driveable!

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Ian Baldwin

Scheduled brake and wheel bearing work on my Subaru, after a fair estimate Carl was able to turn around the repair within four hours. Ive been trained by other small shops to wait days for parts and turnaround. Same day service, for this I would have ranked them with four stars since theyre not the cheapest (you get what you pay for). However, after picking up the car the next morning it was apparent that something wasnt perfect, took the car back in and they fixed it no questions asked, and never second guessed my concerns about their work. My car is now quiet once again and I was even further impressed with the follow up call I just received from Carl making sure everything was in good working order with the repair. Top notch experience, highly recommended.

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