Firestone Complete Auto Care

855 Coshocton Ave, Mt Vernon, OH 43050, USA

Address:	855 Coshocton Ave, Mt Vernon, OH 43050, USA
Phone:	+1 740-326-3118
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 10

Trevor Thompson

My car broke down on the highway on my way home from Columbus and I was towed to this Firestone location. The guy who was helping me looked like he was put-off that my car showed up there in the first place. He seemed more inclined to help people who were there for an oil change vs. helping someone out who was a victim of bad luck with no other place to go. I told him that I thought the battery needed to be replaced and he said he would take a look. After about 1.5 hours of waiting, he called me to the desk and told me he couldnt find anything wrong with the car, then proceeded to charge me $105 for the diagnostics test that came back inconclusive. I asked him why he ran the diagnostics as the check engine light was not on, he told me it was standard procedure. I told him he should have told me he was going to do that before doing it, I felt swindled. He then told me to go to a dealership that sold my make/model of car and that they should take a look at it. I asked him of any lodging nearby where I could stay since it was a Sunday and the service department at the dealership wasnt open that day. He said, "nope, good luck." and that was it. I was upset because I still had another 2 hours to drive and I didnt want to break down on the side of the road again. Luckily they must have charged the battery a little as I was able to make it home, albeit with white knuckles and heart palpitations the whole way home thinking my car would break down again. Bottom line, I paid $105 for a service that Auto Zone would have done for free, and the manager obviously couldnt care less for my safety/well-being. I feel like if I was an owner of a car repair shop I would have at least offered a little empathy for someone who was in my situation. I took my car to my mechanic back home the next day and he said, "oh, you need a new battery." They changed the battery for less than the cost of the diagnostics at Firestone and my car has been running perfectly since. I dont know if all Firestones are run this way or just this one. All I know is that I do not plan on giving Firestone my business ever again because of this negative experience.

sand woman

They are lazy, and they half ass do work. I went in for an alignment and had to go back for a second time. My alignment ended up worse than what it began.

Tim Borkowski

Ask for Clyde he knows what he doing. Great place to get your car fixed. Fast friendly service. Got me back on the road same day.

Nick Channell

Service tech was unfriendly and didnt offer and options to help. Told me to go up the road to Monroe. Never again!

Rebecca Saunders

Clyde Sanders is the most knowledgeable service man on staff. He fixes my car right every time.

Jake Woodruff

Not very informative and overpriced for scope of work

Matthew Bardoe

They did good work, quickly.

Emily Keiderling

Really overpriced