Mostly Automotive Repair

253 Biltmore Ave, Asheville, NC 28801, USA

Address:	253 Biltmore Ave, Asheville, NC 28801, USA
Phone:	+1 828-253-4981
Site:	autorepairasheville.com
Rating:	4.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 22

Reviews 6

Ann Harold

Mostly Automotive pre-inspected an older model Toyota Rav4 for me. I feel safe to say that individuals have pre-owned cars professionally inspected to determine if they want to purchase them. I did purchase this vehicle based on Mostlys pre-inspection report and IMMEDIATELY after the purchase the car I heard a grinding sound at around 40 MPH. I took the car back to Mostly, they kept it a full day and said there was nothing they could or would do but I needed a new transmission. Long story short....I ultimately ended up taking this vehicle to a local Toyota dealership where they confirmed that the car needed a new transmission but also said that this problem should have been detected during the pre-inspection as its was not a new problem but existing. I informed the owner of the business, lady who sits at the front desk, and she said she would research rebuilt transmissions and call me back with information...that she "wanted me to be happy." She never called me back nor would return my subsequent phone call. This company specializes in Toyota, Im sure they were aware that the year, make and model of this Toyota has had these issues so why didnt they specifically check for this? After researching this specific issues online, its a common problem with transmissions. This is why one would take a Toyota to a Toyota specialist as they know the history of re-calls and common problems. Mostly Automotive posts a "Code Of Ethics" on their website and I find this is a joke and they have no idea what ethics are and clearly dont take responsibility for making mistakes. As a business owner in Asheville, I understand customer service, thought by taking this car to another local established business that it would be fine. My guess is that they just rushed the job, didnt take the time to detect the problem, then wouldnt take responsibility for their mistake. One of the mechanics asked me if I sold him a house and it burnt down after he moved in would I be responsible? Now thats sound logic and really explains everything.....

Perry Williams

I was visiting the Asheville area on a golf trip with a bunch of friends from Indiana, and late Thursday night when I arrived at my hotel, my brakes began to make a horrible metal on metal sound. I called six different shops that were close to my hotel only to hear six times that they couldnt help before the weekend. I finally extended my search to downtown Asheville, where I found Mostly Automotive. They said they couldnt promise to fix my car on Friday because of parts availability, but would try if I brought it in at 1:00. I did, and they not only diagnosed my problem quickly, but one of the two very sweet women working at the front desk was kind enough to drive me to a great local restaurant that she recommended for lunch. Knowing that my friends were on their way to play golf, they also told me to go ahead and play, and that they would take my payment over the phone and leave my keys hidden with the car. Everything went off without a hitch. My car was fixed, the price was very fair, and the people were extremely friendly. (Also saw that their company van had a UK sticker on it and discovered that the owner was a KY basketball fan - like me. Bonus!) What could have turned into a terrible experience for me, turned out to be a great one, thanks to the kind folks at Mostly Automotive Repair. I highly recommend them! Rick, GO CATS!

J Corbin

Most obnoxious mechanic Ive ever met, and obviously in the wrong line of work. I made an appointment in person to have a valve cover gasket replaced on my 1989 Toyota Pickup, of which I am the sole owner and it runs like the day I bought it. The guy I made the appointment with was very knowledgable about the vehicle and its engine, which is what I expected, as "Mostly" claims to be a Toyota specialist. Well, I went in to drop it off this morning, and the other mechanic on duty came out and threw a holy tantrum about having to work on a 1989 vehicle, and said that he was probably going to break other things while replacing the gasket, and that I wouldnt pay and hed be stuck with it. Asked if he would lubricate the parking brake mechanism and he acted like I had some audacity to make such a request of him. I had never met the guy, he hadnt even seen my truck, I couldnt believe it. I took my key back and took my truck elsewhere. This all happened right in front of the owner, who did not apologize, so I presume this is just how they operate. Good luck being an auto mechanic who doesnt work on older vehicles. I hope this place goes out of business, serious D-bags. Go to Toneys or Mike Byer if you need your vehicle fixed in Asheville.

Kayla Sanders

6 months ago i took my car in, telling them i had a check engine light on and the code read air intake problems. I wanted it fixed so it would pass inspection. They take it in, call me later that day and I go to pick it up. The lady at the front desk said they fixed some hoses, but the light would likely come back on because the catalytic converter was also bad. ok. paid the $80. then the mechanic came around and apologized there was nothing they could really do for me. uh? what was the $80 for? "oh that was the diagnostic fee to put it on the lift and diagnose your problem." I ALREADY knew my problem. SERIOUSLY!? Auto zone ran the code for free. So then i took it to another mechanic and he FIXED my problem for $40 where these people charged me $80 to tell me exactly what I told them. Mostly. Mostly doesnt fix your car. Go anywhere else.

donald funderud

I have been a faithful customer for over 30 years from the time ed & mike started up the shop on coxe ave and on to their location on Biltmore ave. I have them do my basic service as well as the timing belt maintenance etc. I have never had to bring back for a repair that wasnt done right. Basic parts are in line with all the other independent shops and somewhat less than the major factory dealer in the area. labor prices are fair compared to what other shops charge. bottom line you get what you pay for. Im comfortable with pricing. my Toyota vehicles are as follows, 72 corolla, 78 corolla, 84 corolla, 94 camry, 04 se camry. again basic repairs, brakes, cv, alignment and most of all reg 5k oil changes. if one doesnt pay attention to their basics, yes you will have to pay for repairs and no one likes an out of pocket repair.

David Kemper

Ive relied on Mostlys many times over the years and Id recommend them to anyone. The customer service is great - they know my name and my car and are always willing to take time to explain whats going on with my car, so I can learn. The repair work has always been thoughtful and well done. They will recommend lower-cost alternatives when possible and are reliable about the repair times and the availability of my car. When they say it will be ready, it will be ready. They also were very helpful with a warranty repair on one of my cars - observing that I should get the repair at the dealership because it should be free. I cant say enough good about this shop!