Caliber Collision

1710 Piney Plains Rd, Cary, NC 27518, USA

Address:	1710 Piney Plains Rd, Cary, NC 27518, USA
Phone:	+1 919-388-9783
Site:	calibercollision.com
Rating:	4.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 24

Reviews 5

Tessa Parker

I am giving them two stars because they did do a good job. However I would not recommend this place to anyone, I would in fact warn them to stay away due to the poor communication and amount of time it took for me to get my car back. I went a month without a car. The pickup date was pushed back several times and each time nobody bothered to call me, they instead sent an auto generated text message. One of the text messages I received even stated they would call if there was a delay, but I never received a call. I had to reach out to them myself as well as through my insurance adjuster. When I spoke to my insurance adjust, after the first time they delayed it, they told him they would cover my rental for the remainder of the time, but they were told I didnt have a rental and it was left at that. They didnt offer to put me in a rental and pay for it, nor did they speed up the time frame of me getting my car back, it was still delayed 2 more times. My car was towed to the shop on November 23rd. The initial pickup date for it was December 13th, I didnt pick my car up until December 22nd... literally a month later. Thats a long time to go without a vehicle, not to mention without any verbal communication as to what is going on, or to take ownership of the delays. Had they actually called me they would have been aware that I didnt have a rental car. The worst part about this is I was warned that this place is known for having excuse after excuse for delays and pushing back dates.... Sadly the person who warned me was right. I had hoped for a different outcome, but that unfortunately just wasnt the case. Very disappointed with the customer service here. My insurance adjuster did manage to get them to knock $200 off my $500 deductible, but I think they could have done better.

Choco Latte

I do not recommed this place. I called and made an appt for Monday A.M. Dropped the car off on sunday P.M. Got a phone call from a guy who kept calling me "bud" with an estimate that seemed too low. My daughter had been rear-ended and pushed into the car in front of her. I asked, if he is including the rear. He said no. I told him he should. I asked him if there was damage under the hood in the engine compartment. He said he he could not open the hood so he does not know. What value is the estimate if it does not include everything? He made me commit to fixing it there before he would open the hood to complete the estimate. I agreed. I waited three days and still no call. I called back. Apparently, it fell off their radar and they forgot about it. So,they called back Thursday P.M. with an estimate that was below being totalled so I said go ahead and fix it. Nothing happened, then I got a voice mail Friday evening, that the guy at Haddock could not get ahold of someone that I never heard of. I gave him the adjusters name which was Greg previously. He was calling the wrong guy. Finally, the next week, the paperwork gets finished and they start to work on the car on Wednesday. Then they call to say they discovered there was more damage at the rear than they originally said. The new estimate pushed them $100 over the limit where the car would be totaled. They would not budge from that. So after two weeks at their shop, being given bad estimates twice, ignoring me for days at a time, calling the wrong person about insurance and then not working out a way to adjust their estimate by $100 out of $5000, I called it quits and had the insurance company take it as a totaled car. Do not take your car here!!

Mike Bickel

I had an estimate appointment for my daughters car on Feb. 3, 2014. I was told over the phone that they wouldnt be able to start working on my car until Feb. 11. I said that was fine. At the appointment, they told me it shouldnt be driven as it was so, I left it there. After many phone calls to follow up and finally getting angry on Feb. 24, they had not even started it. I was told they were finally going to assign it to a team leader and he would call me back. Later that day I was called back and he thought it would be done by Friday if not before. I called daily to check on the status. On Thursday, he thought it would be done Friday but it wasnt ready until late Monday. I picked it up on Tuesday morning (March 4). They had my car for over a month and the total damage was only about $1600, that is just crazy. I should have taken the car somewhere else! Follow-up: Blake from Haddock called me after I posted this review. He seemed genuinely concerned about this complaint and the details we discussed on the phone. He wanted to do something to "make it right." After some discussion, we come to an agreement that another of our vehicles had a small dent in it that had never been repaired. Blake come to pick up our vehicle from our home on March 24 and take it to Haddock, have it repaired, and then return it to my home on March 28. We were very pleased.

Dale Hemrick

I brought my 2012 Chevrolet Volt into Haddock for a rear bumper repair due to it being struck in a parking lot. I will say that this experience, along with my prior experiences with Haddock Crossroads, should serve as an example of how customers should be treated. The person I dealt with (Brad) was very friendly and knowledgeable. He kept me informed about the progress on my car and even got it back to me a day early. When I showed up to pick up the car, he went over the entire repair with me and make sure it was done to my satisfaction. Im a very picky car person and he still exceeded my expectations. Brad also informed me that they had claybarred and waxed the ENTIRE car at no extra charge. It is a black car and it did need to be buffed and waxed. I had noticed that as well and I was going to do it soon anyway before the accident. Brad noticed the same thing and he wanted to make sure the car looked perfect for me so he had it done. THIS is customer service! I have had repairs done on several cars at this location and the customer service and repair work has always been of similar high quality. Although no one wants to have their car damaged, it does happen. I would HIGHLY recommend Haddock Crossroads for body work.

Viola Zito

Daniel Borro, Caliber Service Advisor, was prompt, professional, thorough, explained the repair process, very detailed, and pleasant. He let me know exactly what to expect with the repair work, how long it would take, set a time line, and ended up meeting the deadline he set. The front desk was efficient, very friendly, waited on me immediately, and answered any questions I had. They helped me with my insurance questions and gave me instructions on what additional paperwork I needed. I really appreciated having Enterprise car rental on-site – it was very convenient and made the experience easier. Having text updates on my cars repair progress was an added bonus as was having my car washed and cleaned when it was returned to me. Caliber Collision in my opinion has done an excellent job in the step-by-step repair process - from beginning to end their process works effortlessly. My car is ten years old and this was my first “fender bender” and I am happy that I chose Caliber. I want to thank Daniel Borro for taking such good care of my car, for making her new again, and for making this experience a very pleasant one. Daniel you are an asset to Caliber Collision and I am grateful you were my project manager.