Von Kekel Aveda Lifestyle Salon Spa

Reviews 3

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Edee Wilcox

Bad color, poor communication. When my daughter went to pay (at this point, she was extremely upset about her white, yellow and pink hair) and didn’t want the stylist at Von Kekel to do any more harm, she just wanted to get out of there and call someone she trusted to find out what to do), she was charged $58 more than the $106 she originally thought (bringing the total to $164). Again, she just wanted to get out of there so she paid and left. This was her second ‘sticker-shock’ experience with a Von Kekel salon. The first time she went to the one at North Hills and was charged almost double what she anticipated. I held her at fault for that one since the price said “starting at” and she didn’t ask for them to clarify. This time, she asked several times about the price and was charged an additional $58 for curling (not requested and certainly not told it was additional) and toner (which was used to correct their mistake). The additional charges of $58 were refunded after a week of discussion, but it never should’ve happened. When she called me to tell me what happened, I told her not to leave dissatisfied, but she was so upset that no one ever told her what was happening. She said she could just tell something was wrong by the looks on their faces and then when she saw her hair. She just couldn’t go back in there. She talked to a stylist from home who told her how to get the pink out which she promptly did, but it left her with the original white and yellow. A couple of days later, she drove home (almost 2 hours) to have my stylist take a look and see what she could do. My stylist was able to ‘fix’ the color to more of what my daughter envisioned when she walked into Von Kekel. When I called Von Kekel the next day to ask about the additional charges and a possible refund for the botched color, I was told the additional charges were for curling and the toner (used to cut the yellow). Neither of these services was requested and they were washed out within hours of her visit. Again, after close to a week of talking to a representative, the additional charges of $58 were refunded. They refused to refund the $106 charged for the color even after admitting that it would’ve taken several visits to get the color my daughter requested from the picture and that someone should’ve explained that to her. “To achieve that color, it would take several appointments to match up to that color. It would be our fault if that was not clearly expressed to her. I honestly think in this case the formula used did not grab to Kristens hair the way [stylist] had anticipated.” Also adding in subsequent emails “I already agree with you its our fault for not communicating properly with Kristen on expectation of outcome. “ and “Again, we accept that was our mistake.” They offered a complimentary partial foil or all over color in a couple of months when my daughter would need a touch-up; however, after her experience, she has no desire to go back and after my experience with their charges, I’m afraid that the ‘complimentary’ service won’t cover what she would actually need so we’d end up paying more anyway. So, even after admitting they were wrong, they still refused to refund because my daughter went to someone she trusted to fix it. When I asked for the final time about a refund because my stylist had been the one who had applied highlights a few months before and she was also the one who fixed it so we felt more confident with her, the response was “It was [my daughter’s] choice to go elsewhere {Von Kekel] aside from your own stylist.” Basically saying that we should’ve never come there to begin with. On that, we can agree.

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Tina Holloway

Horrible! I havent had my hair done in over a year (the last time I had any touch it was with a student at Paul Mitchells who did an amazing job for a fraction of the price) so I was extremely excited to go into my appointment. Granted, everyone was very polite and I thought I was going to have a very pleasant experience. At first I asked for a simple shampoo and style. I just wanted someone to straighten my hair professionally and add a little bounce. I ended up getting a little bit of a hair cut plus the style, which obviously drove up the price. When I called in she told me that it would only be around $41, after it was all said it done it was $80 (the hair cut was $61, which is the highest amount Id EVER paid for anyone to cut my hair). The hair looked okay after the stylist had finished with it (looked like something I could do on my own, and have done in the past), but I asked her if it would would last in the heat/humidity. She said that she didnt know but hoped so. Every other time Ive had my hair straightened, either on my own or with students, the hair ended up being much smoother and lasted a full week with very minor touch ups needed. This hair lasted about an hour before it started to poof. When I got home I had hopes that I could save it so I stayed in the house the entire rest of the day. When I woke up in the morning it had pretty much converted back to being a cross between straight and curly and was a complete mess and a total embarrassment. I tried to save it the best I could, but in the end I washed it out and went back to curly. When I called and told them I was disappointed, they essentially told me that it was the weather and my hair textures fault and there was nothing anyone could do about it. I dont understand why ANYONE would pay $80 for a hairstyle that lasts less than 24 hours. I really dont understand who someone with practically no experience in hair styling can get a much better result that someone with 10 years worth of experience. Very disappointed, and I feel incredibly ripped off. I tested the theory that it was the weathers/my fault by straightening my hair on my own. Not only was it smoother and straighter, it stayed completely straight after walking around the neighborhood and sleeping. I will never go back, and I still feel sick for forking over $80 for NOTHING.

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Anonymous User

A year or two ago at the Cary location I had a simple cut and style from a stylist that was good and I have no complaints about. In fact, I liked the experience well enough to make a second appointment. On the way to my second appointment (and about 10 minutes before) I was driving down Tryon from NCSU and had a tire blow out. I called my boyfriend to come help and 411ed the salons number from my cell phone. I made the mistake of telling the lady answering the phone of my predicament rather than asking to speak to the stylist I had an appointment with. I told her instead my appointment time, that I had car trouble due to a tire blowout and would not be there in five minutes (the appointment was at 4 and it was 3:55). She informed me that I needed to give them a 24hour notice for canceled appointments and called me a terrible person for letting them know five minutes before (and because I wasnt going to leave my boyfriend with my car and take his to the appointment in case it was not a simple fix). She down right got on a soapbox and lectured me on how awful I was treating the stylist trying to make a living. When I protested that was in no way a fair way to speak to me and Id like to reschedule whenever way convenient to my stylist, reiterated I had no way of controlling when Id get a blowout she informed me that I was blacklisted from the salon and would owe a cancellation fee IF the stylist agreed to see me again.

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