AAA - Montford Dr

1812 Montford Dr, Charlotte, NC 28209, USA

Address:	1812 Montford Dr, Charlotte, NC 28209, USA
Phone:	+1 704-319-0280
Site:	locator.carolinas.aaa.com
Rating:	4.4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 16

Reviews 10

Vic Howard

A few months ago my truck was towed to the Montford Dr. AAA location due to it breaking down on me while driving home from work. The next morning I received a call about the possible damages to the truck. I was told to confirm the damages, a Diagnosis needed to be perform, $200. I thought that was a little high, but I went with it. Later I received a callback letting me know all the damages. I was told both my front axles needed to be replace. I said fine go ahead and replace them. After the phone call, I called a mechanic I normally see that works at a Meineke in the Charlotte location, and informed him on what happened to my vehicle. He expressed to me in his 16 years of experience he never saw or heard of two axles in the front breaking at the same time. He advised me to check the axles to see if both were broken. So I went to AAA after a phone call of everything being fixed. I paid first then proceeded to talk to the mechanic about seeing the axles. The mechanic showed both axles and like the mechanic said at meineke only one was broken. I was in awe about how this location will charge someone for something that wasnt broken. To make a long story short I took the axle to Meineke for them to confirm what I was seeing. It was confirmed. Yes this location compensated me $100 for the misunderstanding, but if I didnt do my due diligence. This location would had not been exposed. If you getting service at this location please check to make sure the part being fix is really broken!!!!

Roger Hayes

World Class Service indeed! When I walked in to the Montford location, there were several folks ahead of me. Even so, Mike Sloane made eye contact, acknowledged my existence, and made me feel important by saying, "We will be right with you Sir!" As promised, Mike got to me in in just a few moments and worked me into the line. My problem was a slow leak in one tire. When technician Frankie removed the tire, he showed me a nail in the sidewall that was causing the problem. Despite good remaining tread, he engendered complete trust when he explained the tire was damaged beyond repair and that I would need to buy a new tire. Mike coached me as to the best deal and way to go about things in a very helpful -- and trustworthy -- way. In short order, they had me back on the road. Wonder service, great people. Mike and Frankie have created a loyal customer and AAA fan for life!

Jeroen D. Renirie

AAA on Montford Drive in Charlotte has become my home base for car repairs. Mike and his team are not just skillful in executing just about any repair, but more importantly, they are very responsive and personable. Mike and crew have now helped me with various major and minor repairs on two vehicles on at least five occasions. While my cars dont care about my schedule when stuff breaks, the people at AAA Montford do. Expeditious and with a clear understanding of my bottom line, they call first with every new diagnosis and somehow still get it done right away. Add the warranty on repairs and the extra discount I get with my AAA membership, and its a no-brainer where to solve my car issues. Five stars for service, costs and quality of repairs.

Isaac Alexander

I RARELY write reviews but after my experiences today and the accuracy of the reviews I feel compelled to share. Around 8am this morning I called Firestone on Park Road (where I bought tires previously) to schedule an appointment for an inspection and my free tire rotation (from aforementioned tire purchase) and was told that I would have to drop my car off because they were fully booked. For an inspection! These take 30 minutes or less. FYI, Firestone has a 2.7 rating. I had heard good things of AAA and gave them a call. Mike was my service manager and was absolutely amazing. He scheduled me at noon and had me in and out in 30 minutes. This place lived up to its 4.8 rating!

Paris Loesch

These guys saved me. My car broke down as I was about to sell it to Carmax and they did all they could to get it back in shape quickly at low cost to me! They were clean, on time, professional and courteous. They are now fixing my other car a foreign sedan and the AC problem became bigger than planned but they honored their original pricing as best they could and did a great job. Its hard to find good mechanics that feel like trustworthy relatives and these guys feel that way so far! The quality seems high and the prices are very reasonable and or below average - plus great warranties on their work.

Vickie Joy

These guys were great. I stopped in on Monday because my tire pressure light was on and they checked all the tires and put air in the low tire. On Wednesday the light was on again so I stopped by again. They put the car on the rack to check out that same tire and sure enough there was a hole. Since my tires were just about in need of replacing I had them work up a quote for a new set. Mike Slone helped me find the best tires and a really good deal. They took me to work; installed my new tires; and came back and picked me up. Thanks guys for the great service and products.

Bernice Edwards

Henry Dennis has help me with my travel arrangements for the past several years, I found that you could not ask for a better travel agent. Henry has always shown such professionalism, he also is very knowledgeable about his work I enjoy doing business with him because of his pleasing personality. He returns calls in a timely fashion. He will do everything he can to resolve an issue and admit when he cannot, I have found that when he is not available and you cannot wait, he will recommend someone else to help you, Overall he is a great person to do business with.

Kelly Thurston

I got my brakes done at this location. They were very helpful and courteous. They explained everything and got my brakes done quickly. No service was performed until I was consulted and I found the quote to be very reasonable. I was even offered a ride back to work through their courtesy service. I was on my way to Firestone but glad I drove by the Montford AAA instead! I will definitely return there if I need service again and I would certainly recommend them.

Ben Stiling

Great job with a low tire pressure issue; quick evaluation revealed foreign object lodged in location unable to patch. However, actually needed 4 new tires (50+ months of wear and tear on existing ones) and Shawn was able to offer very fair price and ability to complete project within the day. Mechanic did an excellent job, and quite meticulous (had to find a matching valve cover and he did). Will return for other services. Best to you all and thanks

Joseph Lanman

Chip over at AAA took great care of me as he helped me determine which tires I wanted on my Chevy Silverado 1500 High Country. He was straight up about the pricing and didnt try to oversell. I scheduled the appointment once I had the tires picked out and he called me up and even gave me a ride home so I didnt have to wait around the shop while they changed the tires. Thanks Chip. Good work and great customer service. Ill be back.