Leith Toyota

Reviews 3

JU

Justyn Forehand

I came in for an air bag recall and everything went as planned and everyone was nice. Later on, I noticed my CD player was not working properly. It took​ me about a month to connect the dots between when things occurred (air bag replacement and CD player not working). I also am aware of this happening to someone else and they had to get a new radio. Being busy with other life events, I called a few weeks later and didnt hear anything back for two weeks. I finally decided to call again and was told that the air bag was not "connected" to the radio player. After being annoyed (because I thought there was a connection because of this being the second case I am aware of), I wrote a scathing review on here. About an hour after that, an incredibly rude lady called me and was hostile the entire time. She was not after customer satisfaction but rather to demean me for the review. I tried to explain my understanding of things and she continuously cut me off and questioned my intelligence (the manager needs to listen to that call if its recorded because I stayed cool even though she was incredibly rude and demeaning the entire time). She made statements like "are you a mechanic?" "Think through this logically." The funny thing is that Im an engineer so her questioning my intelligence was very amusing and I couldnt help but to smirk at her ignorance. I finally hung up on her because she was wasting my time and we werent getting anywhere (especially with that nasty tone of hers). I took her condescending advice about not being a mechanic and called my mechanic. He didnt have to look anything up and told me in about 2 seconds that what can happen is that when batteries are disconnected and reconnected that the surge of energy can short some of the electrical components required to play CDs. If he could tell me that so easily, why couldnt they? If you read through the other reviews about their service department youll find that they try to swindle you and they push small repairs and other things to the side. I think this is what happened here. To go deeper into the story, it took me about two seconds to Google and find people having problems with their radio after having their air bags replaced ( even with other types of cars). So, if I could find this that quickly, why couldnt they? Instead, they wanted to argue with me about there being no "connection" between the two. So, Leith Toyota, YOU ARE WRONG. There is a proven connection between air bag replacement radio issues(try Google). (This is funny because the reason I was there was because there was issues with water getting into the air bag section and causing metal to rust. There should be no "connection" between outside elements and the inside of the air bag department but what do you know, its an issue). Therefore, me and my family will never go back to this place after being treated this way. They dont care about you (unless you are buying a car). Also, if you leave a bad review, expect to be bullied, by an incredibly unprofessional and rude lady, into changing it (because of this, I will never take this review down). (One caveat to this is that everyone besides the lady on the phone calling about my review was nice). Its sad really, Ill probably be getting a Toyota for my next vehicle but I wont be getting it from here. (I hope this was more "fair" for the lady on the phone). -Just some dumb chemical engineer

JO

Joseph Degrass

Hi, I want to tell everybody on the web my very bad experience with Leith Toyota service. You should think twice before having your car services there. The service guy I dealt with was totally after the $. I agreed to have a diagnostic check because my car had the engine light on. So they did find the problem and gave me a call on the phone about it. The service guy described the cause of the problem. So I immediately realized it was the job another repair shop did. So I told him I wanted to call the other shop to see if they could fix the problem for free. However, the guy encouraged me to fix the problem there and it would cost me $300. I told him wait and let me get back to him. In a couple of hours later, I couldnt get back to him by phone. So I sent him an email telling him not to fix the problem. He then replied later by email and said its fine; hes not going to fix the problem. Just when I was about to thank him in a reply email, he called and said on the phone that the technician had fixed the problem during the diagnostic test, and it would cost me $180 or so. I said we had discussed not to fix the problem over the phone earlier. He then changed his story and said I misheard the earlier conversation and that his technician was fixing the problem. I said thats not what he said. He then said I had to pay for it. I asked if he could unfix the problem. He said no. I said how he could force me to pay $180 that I didnt agree with. What happened if its $1000. He said its not $1000. Its only $180. I said if hes assuming I really had $180 to give him. I said if it were $20, I would have paid. Next he said I could ask the other shop to pay for it. I said why the other shop would pay for it. Thats just not right. After a long argument, I finally said I am going to report to WRAL (the local TV station) and I have his email reply, he then said I would take care of it. This guy lied to my face and didnt care about his lies. He wouldnt even let me talk to his supervisor. So, if anyone is thinking of taking your car there to service, you should watch out. I definitely would not take my car there at all. 10/25/2012: So I got a call from the service guys superior today after he said he saw the online review I made. He tried to understand what his guy did to me and wanted to offer me free maintenance services to his shop next time and to personally shake my hand. I told him I would not step into his place ever again because I dont want anybody there to hold my car hostage. Next, he would like me to reconsider taking down this negative post. I told him in todays social media world, if his company gives bad service to customers, he should expect bad reviews online. My thinking is that if he said what he said that he has over 3000 customers coming to his shop in a month, and people are happy with their service, and this was an isolated case, then my bad review should be buried on this site over time. So I dont think I should take the post down. Other customers can decide whether they want to take their car to the shop after seeing this post. I dont really want to screw the service guy up. I hope he learned his lesson, and tries not to lie his next customers.

BI

Bill Eberbach

I have owned Toyota’s since 1998. Before moving in 2007 to Raleigh, my cars were serviced by dealers in IL, IN, NJ and MA. The dealer in IL, a small family owned business, was a pleasure to work with. The others dealers were also good but Dan Hecht stood above the rest because of their personal service. I used to go to Fred Anderson, and then for a while to Hendricks. Living below 440, off Tryon, those dealers were more convenient then Leith. Their service people are good and well trained. My initial visit to Leith was in 2007. I needed an oil change. I got what I asked for but at a price higher then what I had been paying in Sanford, Indianapolis & Effingham. I did not go back until 2013 when I had bad ignition coil code (coil E). The service rep wanted $95 to diagnose the problem that was already diagnosed. Made no sense to me. Instead of waiting for a tune up at 120,000 miles, which I would have preferred, I had it done at 98,000 miles. Made no sense to replace only a coil, and pay $95 for a second code read. Shortly, thereafter I received service coupons and a Leith 15% off service card. Nice. I needed an oil change. Called to make an appointment. May Burton, always a pleasure to talk with, set up an appointment with Sheila Ward. With coupons and the card, the oil change was $12. That was the good news part of the service. Their multi-point inspection disclosed a weeping water pump, rear brakes (expected at 98,000 miles), need for a battery, change of anti-freeze (100,000 miles), alignment, and what later turn out to be a frozen tie-rod. The repairs were done at a cost more competitive than the other dealers in the area. I have a 2006 RAV4 V6 which is notorious for leaking water pumps, and according to the book, many hours of labor to remove and install. The final cost for all this work was less then I had expected. What made all this work palatable was, not me, nor Toyota, otherwise they would have engineered a better product before it left the assembly plant, but Sheila Ward. She took the time necessary to go over the work needed, twice, the skill level required of the mechanic and the cost of parts & labor involved. There were no surprises. I am numbers person with industry experience. There have been other maintenance needs with car since and each repair has been done professionally, and at a competitive cost. Try all the dealers, and the independents in town, and there are good and honest ones out there, but Ms. Ward, Ms. Burton and Leith have earned my trust, and access to my pocketbook. The only other person to have that privilege is my daughter. As long as Ms. Ward and Ms. Burton work at Leith, to borrow a phrase, I will be back.

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