Firestone Complete Auto Care

4305 Wake Forest Rd, Raleigh, NC 27609, USA

Address:	4305 Wake Forest Rd, Raleigh, NC 27609, USA
Phone:	+1 919-647-9934
Site:	firestonecompleteautocare.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 14

Reviews 10

kyle ritchie

I wouldnt even let the this place put air in my tires honestly. Iv had multiple issues with this particular shop and my last experience has caused me lose all faith and trust in Firestone and Iv decided to never bring my car to any Firestone location anywhere at all. I brought my car in this Firstone location for an alignment because it was pulling hard in one direction aswell as the steering wheel shaking and being off center. After the Firestone technicians were done with my car, I left and right away felt as if they did nothing if not make it worse. The bad alignment that I brought my car in for was still there but worse. They car swerved all over the highway like I was trying to drive through a wind storm. It felt unsafe over 50 mph. I brought the car back to them and the technicians again tried to do the alignment on my car. They showed me the before and after print out of my cars alignment and we could clearly see that the alignment was not at all done correctly the first time. They technicians got closer the second time but it was no where near what a proper alignment should be and I was done giving them chances. I know from experance that this shop doesnt like to give out refunds for faulty work unless the car is unarguably broken because of them, so I didnt even try. Iv since taken my car to another mechanic shop who did my alignment for $30.00 less and they did it 100% better and 100% right the first time. My advice to anyone going to this Firestone location is that if you have even the slightest shred of doubt about what the shop is telling you about your car, then walk out the door and get a second opinion immediately.

Swim Swam

Very disappointed. The AAA Car Care Center said the oil drain plug was jammed in crooked and it couldnt go back in. Firestone on Wake Forest Ave in Raleigh did that last oil change. So either the Firestone mechanic messed up or the AAA mechanic over-torqued the bolt on my Odysseys aluminum drain pan and then lied about in front of his boss and myself as we took pictures of it (and the Firestone oil filter) as evidence. That suggests Firestone based on my experience with my people interactions. Expecting big company Firestone to at least admit the possibility of making a mistake and fixing it for me, they turned on the teflon customer treatment that they learn at corporate training and wouldnt even admit to the possibility of the doing anything wrong ever. Everything had to be discussed their way. Firestone blamed the AAA and made other unlikely claims. If they had just admitted to at least a 50% probability of screwing up, Id have been okay with it. They did put forth $125 on an attempted fix. Now leaking again and a $400 bill that I should never have. Just admit it Firestone!

Connie McMillan

Always scared to go to a new place because so many mechanics take advantage of female customers and harrass them about un-needed services. I made an appointment online, I waited over an hour before my vehicle was even looked at. I wanted an oil change and tire rotation. I feel I overpaid for the oil change but was hoping for a good deal on the tire rotation. I was told I needed 4 new tires (only 2 really needed replacing because the other 2 are still like new) and then I was told I needed all kinds of belts and plugs due to the mileage. The mechanic did not bother to ask if anything had been changed previously - he just assumed based on the mileage it all needed to be done instead of "visually" looking at the items. I hate it when mechanics talk to me like I am dumber than a bag of hammers about my car. Firestone is not female friendly and I will not be back. Universal Tire in Garner confirmed I did not need other services and I went ahead and bought 2 tires from Universal because they were nice enough to offer to check everything for free.

Clay Ritter

BEWARE! My mom took her car to this place, and they took advantage of her. She went for an oil change, and they told her she needed new tires. She only had 20K miles on those tires. My brother-in-law went to talk to them, and they refunded 1/2 of what she paid for the tires. The second time (yes I know she should not have gone back), she went for an inspection and they told her she needed a new steering rack, $600. Totally bogus, luckily she took it to another shop and there was nothing wrong with her steering. I cannot believe you people would try and take advantage of an elderly lady. POOR FORM.

Robert Newhart Jr

We definitely drive firestone! We have been taking our cars to this Firestone for many years. Paul and his staff at Firestone Complete Auto Care on Wake Forest rd do an incredible job looking after our cars! We drive alot so we are always in there for one thing or another and we are always treated great and I trust them when they say we need something I know it is true and they always give us a great price. If you need your car worked on call this Firestone and you cannot lose!

stephen galloway

Very disappointing. You would think that a tire shop would take care of the wheels on a vehicle when mounting and unmounting a tire. I went to Firestone last week to get a hole patched in my tire. Didnt check the wheel till a day later (thinking I didnt need to because they are professionals) then noticed multiple scrapes on the wheel, not to mention that the valve stem cap was lost and some generic cap was put back on. Granted its just a cap but its the principle.

Sherry Rivers

We always use this Firestone location even though there are ones closer to the house. The guys here are great. Ive only had 1 problem ever & they fixed it immediately as soon as I returned (same day) to tell them that I wasnt satisfied with my brake work. They didnt try to argue. They simply saw what I was talking about & fixed it. Problems are simply an opportunity to show your true colors & their customer service shined through.

Pablo Picaso

Very honest people, there was a couple things wrong with my vehicle which can be overwhelming but they were very helpful. Paul broke it all down and helped me understand what was really a necessity to me to keep me safe on the road and what was to keep my vehicle performing like it should. He showed me each repair that needed to be performed on my vehicle and explained in simple terms to me. They will always have my business!

Anonymous User

I had shopped for pricing for a week prior to calling this store, and the pricing was as low as I had gotten anywhere. Its never fun to have to sink several hundred dollars into a new set of tires, but Paul, the Manager, and the rest of the crew at this Firestone made it as much of a pleasure as I could possibly imagine. I would like to thank Paul and the rest of the team for their great service.

Srinivas R

Dont take the life time alignment service. when ever I go to the store they say long waiting queue since they know they are not going to charge me and they think that they are doing a free service which is waste of labour and time.I have seen this not a single time but always since the person who sold me the alignment service recognizes me he always makes excuses to skip the service.