Firestone Complete Auto Care

4665 Transit Rd, Williamsville, NY 14221, USA

Address:	4665 Transit Rd, Williamsville, NY 14221, USA
Phone:	+1 716-204-7249
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 21

Reviews 9

Anonymous User

Here is the text from an email I sent to them in May partially describing my problem. "I just had the most disgusting experience at your store. They tried to do a bait and switch and I resisted. They stonewalled me as a result. My appointment at 3:30, at 4:40, my car is still untouched. They never intended to sell me the tires at the quoted price." In more detail, I phoned around for a specific tire. They had the best price. I made an appointment. The time of the call was around 1:00 PM and the appointment was for 3:30 PM of the same day. Obviously, with so little time before the appointment they should be pretty sure there was no backup. When I got there they wanted to sell me a better tire, I refused. Then they tried to sell me a wheel alignment. I refused. They really put the pressure on trying to sell me anything they had. Finally they realized they couldnt force me into paying anything more so they wrote up the order and directed me to the waiting area. Over an hour later my car was still sitting in the same place, untouched. While I waited I heard them scam an older woman. From what I overheard they sold her a "lifetime wheel alignment checkup". I think the price was around $70. She was having second thoughts and returned to the counter. You should have heard the slick sweet talk rolling off the counter mans tongue. She sort of wandered back to the waiting area, her eyes glazed over. I never got any satisfaction from my email. They wanted to "sweet talk" me. I wanted them to describe how they would stop such activity.

Nicole R

We have been very happy with our experience here. First, we found tires online and they were happy to price match as well as work with us on the price of installation. We then had two tire sensors go off for low pressure. I stopped in without an appointment, was seen immediately, tires were filled, and was told to come back if the pressure went down again (which it did not). Next, we got a flat tire down in Colden. We called and was told to come in as soon as we returned from our trip. Within an hour we had our new tire put on for a prorated cost (since we had purchased our new tires less than a year ago). Finally, we used to go to a dealership for our oil changes, but it would take weeks to get an appointment. I stopped into Firestone and they were willing to take me then and there, but since I was unable to stay, I made a later appointment. Unfortunately, my son got ill on the day of the appointment. Upon calling, I spoke to Dave to reschedule. He was more than accommodating and was very empathetic towards my sons illness. I was told that as soon as my son is well to call and that they will make the time to do the oil change. This is the kind of service that keeps me coming back!

Cathy Bush

Love the manager and staff there at Eastern Hills site!!!!! I got what I wanted from the staff HONESTY and great work !! I have had my truck at my previous mechanic for 3 times in two months for problems with brakes and steering. I tell all who work on my vehicles keep it safe if you see something bad and needs work let me know then do it !! The whole steering system had to be replaced. Other things needed done too and they did all of it and the bill was not bad at all. Driving out of there was like driving a new truck ! I have a sweet granddaughter who rides in them ! They broke a line my power steering and felt awful about it couldnt apologize enough.They replaced at no charge for the hose. Things do happen and we have to deal with it. Had to leave the truck for the night. I was just overwhelmed how professional and the honesty they showed. Wish more places where like that. Honesty best policy! Thank all of you guys at Firestone !!!!!

Ashwani Kumar

I had some urgent fix required for which I had to schedule an appointment for after two days. While dropping off my vehicle I discussed the problem in detail and asked them to either fix it, or replace it and also asked them for a regular maintenance of the car. After waiting for about 2 hours and paying for additional services like battery change, spark plug replacement, I noticed that the original problem is not fixed. When I enquired about it, multiple lame excuses were made. Actually no body bothered about it and I was suggested to go to a dealer.... this could have been explained to me before I made the payment. If they had to replace or order a part they could have done that, I was ready for additional expenses, but I was turned down. I had been a regular visitor at this firestone. But this will the last one. I will try to share this experience with as many people I could....

Cassandra Lydell

I took my car in for an oil change and paid for the check-up as well. I got a call describing what was recommended and prices after they checked out the car. The guy was not pushy when I declined the repairs for my car, and just went with the oil change. He was also very thorough at explaining each part and what it was need for and what it would fix. The repair was quick and I got a call when it was done. I went in to pay and pick up the car and there was no trouble. Employees were all nice and courteous and there was no pushing when I declined the extras. Even printed out a copy of what other parts were recommended and what happened while it was there. Very happy with the service here, would definitely go back.

David Ludwig

Went here to get my car aligned. 91 dollars pretty steep. And I had to bring my car back 4 times for them to align it again and they still couldnt get it to stop pulling to the right. Then I took my truck there after I put in my simple torsion lift. 2 inches. Now my truck pulls to the right when it didnt before and my tires are wearing choppy. Would not recommend this place to anyone, the techs here do garbage work. Taking my truck back again to get my truck aligned. Seeing if they want to buy me new tires now cause god knows I dont have any money for them.

Louis Paone

Have taken multiple vehicles here and has always had great experiences. They dont try and sell you anything you dont need and have great technicians that respect your property. I have a modified muffler on my vehicle and after a TERRIBLE experience at the Mavis Discount Tire up the road I was hesitant to take it to another shop. These guy restored my faith in auto technicians. made my vehicle drive correctly again.

Brian Tornabene

Wouldnt even own up to scratching my wheels wouldnt recommend going here, all locations for that matter. They dont care they just want to rip people off. Heard them talking to other customers saying they needed to fix this or that and its unneeded. Even for tire this corp. is just a huge scam.

Dennis Sprole

This is the only place I will take my car for repairs. The staff is honest, friendly and helpful. They give accurate estimates on costs and how long a repair will take. They dont fix things that dont need to be repaired and let you of things that may be future problems. Very trustworthy.