CPR Cell Phone Repair Akron - Fairlawn

Address:	3869 Medina Rd A, Akron, OH 44333, USA
Phone:	+1 234-466-0425
Site:	cellphonerepair.com
Rating:	4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 23

Reviews 6

John Rebovich

On 5/19/16 I requested an online quote to repair the charging port on my Galaxy Note 3. I was contacted by someone from a location near Cleveland and was told to call the location in Fairlawn, so I did. I asked about the repair and they told me they needed to restock the part, said nothing about it being a special order, and they asked for $30.00 over the phone and I agreed. At no point in time did anyone tell me this was non-refundable. If they had, I would have waited to go in and paid all up front. Before I could get in for the repair my phone was destroyed and I had to buy a new one. I called on 5/23/16 to cancel the repair and have the $30.00 refunded. I was told I would get a call back within 10 minutes, no one called. They finally called me back on 5/24/16 to tell me I owed them MORE money, which was ridiculous. I asked for the refund again, and they refused. I contacted my bank to open a dispute, and we learned that CPRs own website states that their repair charges are due upon receipt of repair, not before (check the FAQs section on their website, it states this clearly.) So CPR seems to have gone against their own policy by asking me to pay anything up front at all. My bank informed me that this was a clear cut case and that they would issue me a refund and bill it back to CPR. I gave CPR a chance to make it right; I told them before I hung up that my next step was to dispute with the bank. Their response? "Have a nice day, sir." UPDATE: Will from CPR did call me to apologize and offer a refund, but not until after the last person before him told me to go ahead and dispute it with my bank. I told Will my bank already took care of it and issued me a refund. Upgrading from 1 star to 2, simply because Will had the guts to call and apologize. Maybe it was a rogue employee that didnt know how to conduct business.

Dom Donatelli

UPDATE: William (Manager) provided me with a full refund for my trouble, including a 32gb card replacing the memory card they lost. While it was definitely an inconvenience he did make it right by providing the refund and replacement. Day 1: Drop device off for replacement. Was told it would be 2-3 weeks for screen shipment from Japan. Day 20: I call to check on device and they said the wrong screen was ordered. I told them to send back but needed it for a vacation. Day 40: Tablet finally fixed. In store I check it and touch screen not working. Workers looked stumped. They take in the back for 10 min and come out as cord was not properly hooked up to enable touch. Later that night: After fully charging it, I get home and try to set it up. Notice an icon saying SIM card is missing. Open SIM and SSD slot and both are gone. Speak to the owner of another CPR store and its standard that they remove the card. They obviously did not put it back in. Too late to call tonight to confirm. HOPE they have it stored somewhere. 3 different times not double checking their work cost me time and money. I live 40 minutes from this store and have to go back AGAIN to get my cards. Not double checking the part size, not double checking the touch screen to ensure its working and not double checking the materials it came with has made it where I will NEVER refer them again. Absolutely dissatisfied.

Matthew Wright

EDIT: update revealing more shady activities. The owner/manager (who seemed to be the only one who works in the shop) had a bad attitude and was vague with his conversation on how he would handle repairing my device. He interrupted me any time I spoke, and it took days longer than he originally said, even with me calling him twice over the time he was "working" on my phone. He insisted on multiple occasions that there was "no sign of life" to the device, when I knew prior and after taking the device back that the device simply wouldnt hold a charge but would turn on. Whats more concerning is that he claimed to be running tests, but never even asked for the passcode he would have required to access the device. It seemed as though he did nothing but the minimum and wanted me to say he could throw it away so that he could keep it. I ended up spending for nothing and **will not return to this shop ever.** Upon asking another unaffiliated location, the repair was simple, cheap, and done within a couple hours. REPEAT, I WILL NOT RETURN TO THIS LOCATION, and I will be returning to request a refund.

Paul Schneider

So, not proud but my daughters Iphone 5 went swimming with her... It didnt just drop in and we said omg, get it out.. She actually swam for a few minutes before realizing the phone was still with her. When the phone came out, it poured water out of the holes as we shook it. Thinking this phone is now toast, we still tried to shake as much as possible, dry it with a towel and when we got home, used a shop vac with small attachment and tried to suck out any water possible. I packed it in rice and a product called Damp-rid and went online to see if there was a repair shop or just wait a couple of days and try it later. I found good reviews about CPR and took it there. It was not costly and they were able to take it apart, go through their drying process, install a new battery and it was ready within a day. I would use them again. They were courteous and not laughing at what a dumb situation my girl put this phone in.

Michelle Stephens

I took my iPad in on Jan. 15, 2016 and paid $100.00 to have the screen replaced. Last week I noticed that there was a moon shaped crack in the corner, which is one of the impact points from the original accident. I called and spoke to Will on 2.29.16 and explained the situation while inquiring about a warranty. He advised me to bring the iPad back into the store. I was hopeful for this to be repaired again by them under a guarantee or warranty, as it had only been 6 weeks since they repaired it. He said that this was not covered under warranty. The warranty only covers defects in the replacement parts and this was not a defective part. On the door, there is a sticker that reads "100% satisfaction, 100% warranty." ON WHAT? Go to APPLE! I discovered this evening while taking a closer look at my iPad that the entire half of the screen is lifting now. This was a waste of money!

Jennifer Stobbs

After calling the store - we took the iPad mini in to have the screen replaced. It was fixed the same evening. That is amazing. I did test it in the car to be sure it worked. Once I got home and was playing with it more...Half the screen didnt work. Called the store this morning - they said bring it back and we will fix it! And they did! Only small issue it we has brought them a black iPad but all they had to replace was a white one. While I really dont mind it being white - I wasnt informed of this until I arrived at the store to pick up the iPad. It would have been nice to have the option to wait for another screen to arrive in black.