Address: | 2882 Wasson Rd, Cincinnati, OH 45209, USA |
Phone: | +1 513-631-2522 |
Site: | albabeautystudio.com |
Rating: | 4.3 |
Working: | 1–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 12–5PM |
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Jeidy Melendez
After having a negative experience for over a month with a Groupon purchase. I decided to find a place with professionals who really care about their customers needs. My friend reccomended Alba Studio so I thought for sure my experience was going to be wonderful. Unfortunately, that was not the case. I made an appointment for cut and color with Jossette and the most convenient day for my appointment was on a Saturday. Later I found a 20% off for the first visit. However, when I looked at the coupon it said it could not be applied to Saturday appointment. I called back and talk to the receptionist. I told her my ordeal trying to book a hair appointment for the last month and what happened with Groupon. I ask her to consider honoring the 20% off and ask the manager or owner if I could use it? Julia came back on the phone and said "They could not accept my request because Saturdays they are just too busy" I was very dissapointed. What did she meant? I was going to be charged $110 for cut and color not including tax and tip so if they took my 20% coupon I will have saved $22 and Alba Studio would have got $88 plus tax and tip which still a lot money it is a whole day of work for me to make one hundred dollars. The bottom line is that is not how you treat your customers. One time savings would have meant a long time loyal customer. For this reasons I do not reccomend your salon to anyone. I hope the owners realized there are better business practices.
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Sarah Webb
To celebrate a friends pregnancy, I scheduled three pedicures with additional massage time. I worked with the office to schedule, because a pedissage was not available for three people at one time. The owner agreed to provide a pedicure with additional massage for $60, compared to a pedissage which is slightly more. This was scheduled at least a month in advance. I then re-confirmed my appointments and the additional massages a few days prior to the date. Upon arrival, we realized that there were only two available employees to provide the pedicures. Thus, one person had to wait alone while the two of us got pedicures. There was no additional massage provided, and because they had to complete the first groups pedicures, and then an additional person, we were there double the time planned. The women completing the pedicures were very friendly and sweet, but unfortunately, the experience was soured by not living up to the expectation of the reservation.
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Sallie Kenney
I felt the services were overpriced and over promised. Although the two ladies that did our pedicures were lovely, we were promised a massage with our service and charged significantly more than the "ultimate" pedicure that we received, not to mention they didnt have enough staff to take care of 3 of us at the same time. Very disappointing, especially after the friend who booked these services confirmed everything with the owner at the time of booking and a few days before we showed up.
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Crystal Perry
I visited Alba 2 weeks ago for a shellac manicure. Upon arrival I was greeted warmly and offered a drink from their drink menu. My nail tech was Jyana and she was above amazing! Not only was she professional and kind but my nails looked awesome. I will definitely be a repeat customer.
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Lisa Kasselmann
Great experience at Alba! Lisa W. did a great job cutting my hair! All the stylists there seemed very knowledgeable. I also got a free manicure with my haircut since I was a new customer! The atmosphere there is great and Ill definitely being going back!
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Carrie Vennefron
I went there for a facial and I got a guy named Benny who literally couldnthave been more nice. He was the perfect amount of friendly and professional and he was SO GOOD AT HIS JOB! Anytime I need another facial, I will go back here and ask for him!
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Paloma Colon
Bad haircut. She took 5min cutting my hair with no shape, 7min washing, and 20 min giving me a bad blow out and then flat ironing my hair. No hair stylist flat irons if they know how to do a good blowout ... ive never had a haircut be under 40min
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Alex Meadows
Alba is amazing. Ive been going for 3 years now. They give great cuts, styles, and color. Ive done everything from blowouts, full color/highlight, and more and everything is great. Amazing products also! Totally recommend.
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Vicky Kessling
Sarah was awesome. I have been here many times and have always had exceptional service. Have had cut, color, and pedi. All were great. Definitely recommend. And well worth the price!
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Aneta Coomer
This was the worst experience ever... I cant believe it is possible to do bridal makeup so bad... Thank goodness it was trial, so my wedding day is not ruined...
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Brittany Mascara
Melissa is my hair savior. I moved to Chicago a year ago, but still come home to Cincinnati to get my hair cut by her. Would highly recommend.
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Cory Pattison
A great place even for a guys haircut. The organic aspect doesn’t have you taking in fumes, and the entire staff seems very polite.
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Jimmy Chisholm
Great, friendly service! I trust them with free reign over my haircuts.
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Eric Hoffer
Best haircut in the city
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Kieran Kelly
Lisa Walker kills it