Chipotle Mexican Grill

4402 Montgomery Rd, Cincinnati, OH 45212, USA

Address:	4402 Montgomery Rd, Cincinnati, OH 45212, USA
Phone:	+1 513-351-0100
Site:	chipotle.com
Rating:	3.3
Working:	10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM

Location

Photos 73

Reviews 31

Tara Harris

I just left Chipotle. I asked the employee to change his gloves because I had a wheat allergy. He asked another employee a question and preceeded to say that everything was fine for me to eat. No, everything is not gluten-free. He acted as if he didnt want to change his gloves. My family and I come once a week. I think I know what I can and cannot eat. Then, I call the store and ask to speak to a manager. I was on hold for over eight minutes and the manager never came to the phone. Chipotle, you need to do better and become more professional. I dont think that Ill be going back. Ive never had a problem with an employee changing his or her gloves. Why did I have an issue today. Chipotle please educate your employees on food allergies!!

Diana Blaisedale

The food is good, but there was a panhandler at the front door when I came in, begging a lady who came out for money. Then I got my food and sat outside. A woman walked up outside, sat down at the table next to me and began smoking. Then she asked me for money. When I went in side to tell the manager, the lady had gone to another table outside and was asking for money. The manager told her she could not smoke. But apparantly going table to table panhandling was OK. I just wanted to relax and eat after a 10-hour shift, but that wont happen here.

Ayana Baggett

The customer service was horrible. I have never been to a restaurant where managements attitude was worst than his staff.That explains the staff lack of respect for customers. When asked about portion, Dan wasnt worried about catering to our request. When we moved down the line, the next representative Josh was very eager to move us out the way. Made us feel unwelcome and not valued as customers. We will take our business else where. We left a authentic Mexican restaurant to come there, big mistake.

David H

Regularly slow service and undercooked food. Took a friend there tonight and of the five employees visible in the store only one was serving customers. The two people in front of us took no less than fifteen minutes to serve. One of the customers was an employee there and they had a nice long chat with the person making the food while they were making the food. Pretty poor service imo.

Keith Bemerer

This is the slowest Chipotle!!! The millenials making the food have one speed and never seem to work together to make the line move smoothly. This location must lose a lot of money for the slow and disrespectful service to its patrons. Ive been in long lines at Chipotle but have moved. Maybe after a Donald Trump presidency they will finally know what real work is.

Kevin Anderson

As a chipotle frequenter, I have never been to a location with such a slow moving staff. Not a single employee seems to be cognizant of the length of the line or how slowly they are functioning. Not to mention I witnessed an employee working the line without a hair net or hay. Avoid this Chipotle location.

Wanda Hartsock

I placed an online order and sent an employee down to pick it up .... he was told he had to wait in line with everyone else. When he got to the counter the guy laughed and said he was only joking. Took him over 30 to pick up food on a order that was place over a hour ago. Piss poor customer service.

Jonathan Burt

This Chipotle drastically underperforms in the world of Chipotles. No matter the time, always an incredible line. Consistently understaffed, definitely for the amount of customers that I have seen here on a regular basis. If you have 50 minutes to spare, then feel free to stop by for a burrito

Zac Savage

This Chipotle has underperformed for a long time, until my last visit. The new manager, (Sam, I think?) had great customer service and was really working hard to move everyone along. Well done on the new hire. Chipotle is one of my favorites, and I wont avoid this one any more.

John Barnes

I love Chipotle but hate this particular one. The staff is slow and has gotten an order wrong every time Ive been here. Most other Chipotles are paragons of efficiency and friendly service, but this one has indifferent staff and just wastes your time. Eat elsewhere.

Amelia Ryczek

The food is consistent with other chipotle restaurants, but the service here is very poor. I suppose its possible that they are unreasonably busy and need more staff because there is always a line, but its more likely the apathetic service slowing things down.

David Nguyen

Its Chipotle and consistent. I go during dinner and the line wasnt long but not instant. Cashier gave me 2 "buy one get one free" coupons after hearing I just moved into the area which was nice. Id recommend this location and it doesnt have any red flags.

DANNAH HICKS WILSON

Slow moving. They get mad when you ask for extra rice because they seem to THINK that two scoops is enough AND they blurt out the cost for extra chicken as if you cant afford it. Totally rude. Go to Hyde Park instead.

James Ionna

Horribly understaffed and the food quality is below par for chipotle. Its worth the time to drive to a different location because you will get home quicker than if you lived a block away.

Bre Nicole

The food is great. Always fresh. Good service. Only issue is the line. The line at this location is ALWAYS very long. Dont bother going during lunch u less u have a full hour to spare

Peter Clay

The food is overly salty; it would be really good if it wasnt so chock full of NaCl... Also, the lines are sometimes super long at odd hours because of the proximity to Xavier.

Tom Lake

Magnificent I cant get past a chicken burrito with everything but no guacamole offers me to freedom can make it anyway I like great value excellent taste completely satisfied

Orion Pape

Slowest Chipotle Ive ever been to hands down. Ive been in line for 15 minutes and hardly moved. They put one persons order through at a time while most Chipotles do 3 or 4.

Michael

Worst Chipotle I have been too. Went for lunch one day and two days later I was in the hospital for salmonella. Because of them I will no longer get Chipotle again.

Cheryl Dennis

Was very disappointed when i got home and did not have lettuce on my chicken bowl as i requested. Did not taste the way that i like it

Drew Patterson

come here all the time. It has become progressively worse. They are consistently painfully slow. Appear to always be under staffed

Anonymous User

Love Chipotle! So glad theres one in Norwood! Great internet ordering too, which helps to bypass the long lines during busy hours.

Main Meepers

Usually very friendly and always looking to make your experience better, they usually hit the mark right off the bat!

jordan arm1

Bad chipotle ha one of the worst chipotle of all time lets agree on this, I find stuff in my food all the time

Curt Schumacher

The food is just like every other Chipotle. The lines are horrible and the staff is extremely slow.