Jake Sweeney Chevrolet

Reviews 3

DO

Donna Wilson

Hands down the absolute WORST service I have ever received in my life! My salesmen was Bob Rickard. My boyfriend and I were there late in the evening and we all know buying a car is a lengthy process.. I was rushed though the paperwork which I though was very rude and unprofessional. I bought a certified used car and by the end of the deal I would have been much better off buying a brand new vehicle!! I was promised a $100 referral check, which later his wife wrote my boyfriend asking if her and Bob could just keep it, we never seen that $100. I was promised an extra key, which like I said it was late in the evening and we left the dealership that night with only one key to my vehicle, thinking I would receive a another key at a later date. 10 months later, I still have only one key! At this point my car is completely unable to be driven because the key was damaged! I have contacted Bob Rickard numerous times about the matter and he quickly gets off the phone stating he has something he is finishing up and will call back when he is free..He has not returned not even one of my phone calls! On top of all this recent bullcrap, when I fist purchase my CERTIFIED USED CAR I began having problems right away. The car just wasnt acting right would make loud sounds, felt like the car was just going to die at any time!! Come to find out my car had problems from the day I drove it off the lot and I was never notified. By the time I was able to get my car into service, it was bone dry empty on oil and I had to go through yet another lengthy process to have my car repaired. I had to take my car to be serviced every 1,000 miles for the first. 5,000 miles I had driven my new vehicle!! Alothough it was very frustrating for me, who lives an hour away from jake Sweeney I did what needed to be done to have my car repaired! The guys in the service department were fantastic (even when I was highly upset, I was always treated with respect and understanding). Eventually my car was repaired, as it should have been since after all I had spent over $4,000 on an extended warranty (youre welcome to the guy in finance! I know you took home a fat check from me! Ridiculous how you deceive people!) Overall I have had a horrible experience with buying a vehicle from this establishment and its employees!!! I will never shop here again!!! I suggest if you are the kind of person who likes honesty , integrity and you like to use your money well, to steer wayyy clear of this place because they will lie their way through any and everything to make a dollar off of you!!!!!!

ST

steve dearmore

Service Quality is lacking attention to detail. -Tech did not connect a cable that went from a side module to the passenger brake light housing which left my brake lights and turn signals inoperable and simply NOT street legal. This could have easily caused and accident. -Tech removed (4) Christmas tree push rivets to remove my trunk liner but I only found (1) reusable rivet and (2) broken rivets leaving me with only (1) out of (4) rivets to re-secure my trunk liner. -I found (2) drive rivets sitting in my back seat and found them to be from the rear deck liner. Didn’t know they removed the rear deck liner until I found the rivets but it seems the tech did not replace the rivets when done in the back seat -Found three nuts that were not reinstalled that held my driverside brae light housing in place, that could have fallen off during the ride home. -Missing fuses from under dash fuse panel slot 6/7/22 which disabled my USB ports, power outlets, steering wheel controls -Fuse holder/remover tool was not put back in proper place -4 pages of electrical line diagram paperwork crumpled up left in the trunk -It looks like they cut off my load resistor block to my front turn signals and left them unsecure. They get really hot and could have burnt other plastic/rubber pieces that are near by. -When my wife went to pick up the car on a Friday after work she paid $100 and had to wait 45min before the service rep came to tell her that the wouldn’t start and they wanted to keep the car for further testing. She over heard the cashier and service rep talk about the car not starting and heard the cashier tell the service tech my wife needed to be informed as she has been waiting over 35-40min after paying and no one had informed her of the situation. -The trunk bulb they replaced I was never given the option if I wanted to purchase a new bulb and felt I was forced to purchase a bulb and got charged $40 for a single bulb that cost me $9.99/pr at AutoZone Sylvania brand -the LED bulbs that were removed to solve my issue were thrown away and not sure why they were not returned to me. The LED bulbs were still functional and I could have used them in a different application as they still had a value to them ($20) 7FEB17: I want to follow up with my original post. The dealership gave me the missing parts for me to put my car back together. They also refunded some of my money for the hassle. Over their followup means something to me and brought me back to neutral on how I feel about their service. Enough to give them a second try when neeeded

ME

mermist1

My car, a sports car, was taken for a 5.1 mile joyride when I brought it in for service! Grrrr! Before I discovered that, I had been thinking about making this my new place for auto service. The quality of the repair service was actually 5 stars, but overshadowed by the unprofessional behavior. I am a car person and my father was a mechanic. I ALWAYS pay attention to mileage, especially when I take my car for service. When you take a vehicle for repair, you are placing trust in the business to treat your car with care, and trust that the people who will be handling your car will act professionally at all times.To take a customers car out for a joyride is disgusting, unprofessional behavior. It is also arrogant to assume that the vehicle owner wont notice. Now, of course, there are some repairs that require your mechanic to drive your car around. The service I took the car in for ABSOLUTELY DID NOT REQUIRE THAT IT BE DRIVEN ANYWHERE! At most, moving it from the check in area to the service bay to the pick up should have shown a tenth of a mile change, if anything. Definitely not over 5 miles (the dealership is located a few blocks from 275, so I am guessing that is where the lowlife took it). I have a car that is no longer manufactured, so it is not like it could be replaced or that replacement parts would necessarily be easy to find in the event that it was damaged. I was more troubled by the fact that if there had been an accident, other people could have been harmed. I know because of the type of car it is, whoever took it out wasnt driving like some old grandma. If you dont own a high performance vehicle, and have a regular or POS car, you are probably okay going here for service. However, I think people deserve a place that is trustworthy and treats each customer and their car with respect. I tried contacting the managers to address this, but no one ever returned my calls.

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