Midas

2730 Town Center Dr, Kennesaw, GA 30144, USA

Address:	2730 Town Center Dr, Kennesaw, GA 30144, USA
Phone:	+1 770-425-5300
Site:	midas.com
Rating:	4.2
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed

Location

Photos 31

Reviews 4

bernice calmes

Adam Toomey the manager of this location has an attitude problem, a cheat and a liar. I came in for a wheel bearing in which I had already knew I needed. Of course Adam Toomey wants to present the up selling for things that Im sure I didnt need so I politely declined. He also made it seem like he was giving me a discount on my service... While they were working on my car he took me back several times to show me things that I needed done to my car, which defeats the purpose because I didnt know what I was looking for anyways. After taking the wheel off, Adam Toomey told me that I needed a left axle, and that if I didnt get it repaired, that he needed to hold my car because it was a safety hazard to drive and that the police would be involved. So I panicked because I needed my car, and I had to come up with extra money that I didnt have for the repair. So all the while they were working on my car, he was constantly coming back and forth trying to upsell when I specifically told him no. So heres the good part.... After I had paid for the repairs, he tells me that some lights are on due to me needing a wheel sensor. In the past I have experienced dash lights coming on after a repair, but after driving it for several miles, itll just turn off. So I decided to wait a couple of days to see if this time it would shut off and it didnt. Now when I took my car in, there were no lights on, but after the repair, the ABS and the traction light was on. I took the car back and tried to explain to Adam Toomey that the lights werent on when I brought the car in , and why would I need a wheel sensor? He had a serious attitude and got angry at me because I questioned him. He gave me an explanation that absolutely made no sense on why I needed a wheel sensor. He took my car back, ran it through the computer and still insisted on me needing a wheel sensor. He printed up an estimate for it and said that he would only charge me for the parts and not the labor. I asked if he could fix it... FYI it was 5pm and they close at 6pm... and he told me no, they were closing. I called corporate and Sandra was very helpful and understanding with the situation. She advised me to take my car to a different location to have it thoroughly checked by a master mechanic at no charge. She also set the appointment up. I took it to the location in Marietta and they took my car in. Come to find out it wasnt a broken wheel sensor, they put my wheel bearing on backwards. And they had to replace the wheel bearing. So with that being said, I wouldnt recommend this location at all. If Adam Toomey had of just told the truth from the beginning because I know things happen, I wouldnt be writing this review. He was so concerned about making money and willing to do and say anything to get it. Its not worth the time and money.... Refrain from going to this location!

Abe Seattle

Really bad upselling and introduced more issues than fixed!!! Went for a minor oil change of my 18 year old van (which of course had a lot of imperfections but was running fine with very little leaks and not so occasional top ups). They wanted change of all tires which still had some life in them given that van is driven mostly locally - so I declined. Next was radiator flush - I agreed and later they called in to say it needs gasket change which at that point I had to agree. They could not give a proper delivery time for returning the van for the next couple of days - it kept changing and while I was asking details for the delay, manager tried to give a lecture on qualification of the mechanic. In between they also wanted to do some additional work to be done (worth another $600 or something) since the engine bay is already opened - which I declined. Anyway, finally they returned the van and turns out it has service engine soon warning lit up and lifter tapping noise (which were never there before). They were very "hopeful" that it will go away after some miles since they put some magic formula in the engine. On my way home I encountered a little engine misfiring and few more noises. But their magic worked in the next couple of days - the warning light and misfiring were gone. Then I noticed that the AC which was working perfectly before the repair is no longer working. I took the van to them and they wanted to start by doing their regular ac checkup (of course they told that I will be paying for the checkup and repair). At that point I believed I had enough and did not leave my van for checkup. And not sure if this is related to their repair - shortly my gearbox needed changing too. I am pretty positive that I had to face these many issues partly because of the condition of my van and not solely on their competency. However from the beginning I had been telling them that my van is not worth attempting to fix everything which they ignored on purpose and later messed up more than they fixed (and not accountable for those).

Jonathon Mckibben

Growing up in a shop always makes it difficult when my personal auto needs repairs. Many times you get to shop and can smell the BS coming off of the sales associate or service manager as soon as they start talking. That was not the case today. Charles and the entire staff at this Midas were courteous, professional, and thorough in all services delivered & offered. The technician that serviced and inspected my car found a problem that the dealership has been "searching" for months to find to no avail. Turns out the half-shaft connector was deteriorating and causing a pop & inconsistency with the turning. By the time they got it taken apart and off, the actual connector was nearly worn completely away. This could have lead to a catastrophic failure, for those of you that dont know what Im talking about just imagine your front driver side & transmission suddenly grinding on highway 75 as you creep through your morning commute, not a pretty picture. Long story short, $150 fix instead of a possibly totaled car in the matter of months. They did not stop there, they actually had to go across town to get a specialized tool to remove the connector, while short staffed, they still managed to get there, get back, and get it completed all in the one day. Finally they completed the scheduled service for brakes, completed full inspection with realistic expectation of maintenance and services needed soon with an included, itemized quote with no expectation of completing the service there. However, I will continue to recommend this Midas location for their impeccable quality of customer & technical service and will continue to return there for any future mechanical needs that I cannot complete myself. Thank you again Charles and the rest of the Kennesaw Midas staff!!

V Williams

I initially went to Midas to get a second estimate for a cat converter. One of the techs Eli, said he wanted to make sure that it was a cat converter and set me up for quick diagnostic. Well, it was the converter and a lot more that needed to be done. I had just purchased a 2004 truck for my teenage daughter, and it required a lot of TLC. I was given an estimate of everything that needed to be done at the moment and for later. Wayne Amos, the manager, took me over to the service tech Michael, who showed me everything under my truck that needed repair and why. I had never been given such a thorough explanation of repairs. It was a bit costly, and couldnt afford it. Wayne said he would work with me to find the best prices for the parts. The district manager gave me a ride home because I had to leave my truck. Mr. Amos called the next day and told me great news that actually save me $650.00. I proceeded to have all of the work done by Michael, who explained and showed me all the repairs that he had completed. I was soo happy that I would finally have the truck working and running properly. Even when I heard a knocking noise after test driving it, Michael immediately went to work to find out the issue. Although there was more work to be done than I initially thought, I am glad I took the truck to Midas. Mr. Amos, Michael, Eli and Andrew all were extremely helpful, professional, friendly, and knowledgeable. Great service!!!!