Precision Tune Auto Care
| Address: | 3700 Austell Rd SW, Marietta, GA 30008, USA |
| Phone: | +1 770-435-4461 |
| Site: | precisiontune.com |
| Rating: | 3.5 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
Location
Photos 1
Reviews 10
CO
Computer Geekz 360
The worst auto shop ever My wifes car broke down in Austell ( Alternator) We live in Woodstock and that is were I was at the time. I call Precision auto tune (as she was a mile down the road) and talk with John the manager. I said my car is broke down and Im going to have it towed to you. Can I get a price for an alternator installed. He then said sure it will be $250-$350. The other shops I called were coming in at around $350 so I thought great. Well, when my wife gets there and John is super invasive with answering questions. He told her then the price was for the alternator only but wouldnt really tell her what the price was. I called them back and he then said it was $480 just for the alternator. I looked up the part on autozone and it was $140. He said that were he was getting it. 350% mark up? He made no sense at all for why he was charging $480 for a $140 part. I told him what other shops quoted and he then started to work me over like a car salesman. I had my car picked back up. He didnt care about the customer nor did he have respect for his job. I will never even consider a Precision shop and I will warn everyone I know as well. My wife works with over 2000 people so.....yeah
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Anonymous User
My father owned a car repair shop growing up so I am always pretty thorough about taking care of my car. On my way home to Chattanooga from Miami my car broke down and had it towed to Precision Tune Auto Care in Marietta. These guys were great. They offered to either get me a rental car while they ran a diagnostic or if I waited for 15-30 min they would drive me to the nearby mall while they ran it and I could get something to eat. They called me letting me know that it was a transmission problem and the price to fix it. I was shocked at the fair value because I was expecting to be ripped over because these guys knew I was on the road trying to get back home. They did the repair work and picked me up from the mall. My car was even cleaner than when it was towed into them. They did an amazing job on my car and gave me the work at a great value. When most business would have taken advantage knowing that I could not go anywhere else and was stuck their they did the honest thing. I would recommend them to anyone in the area. Thanks so much Scott and all you guys there.
WI
William Stallings
I have been using Scott and his people for about 3 years now. I have found him to be completely honest about the condition of my cars. He also is quite clear about whether a service is really needed or not. I have compared his prices to dealerships and to other service centers. He is usually lower and if you point out that some one is stating a lower price he will discuss it with you. There have been times that he has agreed to the price and times that he has explained that he is doing more work or believes that a different approach is needed. After all this time I know He and his crew will do the best job possible. They will do it for a reasonable price and they will stand behind it. And unlike the big dealerships they take the time to clarify and answer all of my concerns. I recommend this Precision Tune unconditionally.
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Anonymous User
These GUYS ARE FAR FROM GREAT!! Im not speaking based on a one time visit. I am a very understanding and fair person and I believe this is the second review Ive ever written. I normally dont waste my time. Ive had a 2-3 bad experiences with these guys... mainly on the poor quality of work. On two different jobs Ive had to get completely redone by another mechanic. Russell used to be the manager and was a pretty good one... this is the reason I kept coming back. When he left , Ive had problem after problem with all my vehicles at this austell location. Save yourself the time and headache of dealing with this organization.
SA
Sandy Berry
Tried to get an oil change to head home for family emergency woman was rude and nasty from the jump. Let her know I just needed a premium oil change nothing more and she made smart remarks. Left out asked my daughter to go in for me, woman told her she cant service us and when my daughter asked why she said "we just cant" with no explanation. Daughter asked why what the issue is and she said we just cant service you. Woman stepped in daughters face and just created an argument. She was rude to another African American lady in front of US so hopefully she was just having a bad day and isnt prejudice. Never coming back again
LE
Lewis McNeely
These guys repaired my AC a couple years back on my Mini Cooper. About a half a year out of warranty for the work, it went out again. Since it was out of warranty I called a nearby repair place and they estimated about $2,000 to repair. So I called Precision and the manager said he would look into it. He saw it was the compressor and he went to bat for me with the compressor manufacturer and was able to replace the part for at no cost to me. His labor to put it on and recharge was under $300. I now recommend these guys to everyone I know. I appreciate the way these guys operate.
MA
Marc H
Honest, affordable, and quick. I’ve been going to Precision off and on for years, but my latest experience really blew me away (in a good way). I was sure that my transmission needed to be entirely replaced, and at first glance they said that would be a possibility. I do not know that much about cars. So, I have to rely on the mechanic’s word, which can be a scary proposition. They called me and told me that it was much more minor. Instead of being stuck with a $2,000 bill, it was only $163.70. I don’t believe most shops would be that honest. This is how loyalty is earned.
LA
Laura Hosea
After being recommended by a friend, I checked some reviews and was super nervous. I trusted my friend and tried them out, and Im so glad I did. The new management is going above and beyond to make sure every customer is 100% pleased.They were very quick in diagnosing my problems. (Truck was shaking uncontrollably) They gave me honest answers to all my questions. (I ask a lot). They quoted me a fair price and gave me good advice on how to avoid future costs. I will definitely go back and would recommend them to anyone. Ask for Paul, hes the new manager.
MA
Mark Treccia
I had absolutely no problems with this shop. The young lady that was at the service counter was very courteous and seemed to enjoy her job. I went there for an oil change, and was told it would probably take a little while and that there were three people ahead of me. I was in no hurry and was fine with waiting. I had the chance to talk with one other (shop) employee and he was very courteous and also seemed to enjoy his job. Long story short, I was in and out in less than twenty minutes!
EL
Eli Rush
Criminals! I saw their sign for free brake checks and stopped in because mine were squealing a little. They quoted me a price that was too high for my budget, so I decided to wait and get it fixed later. They then tried to charge me $30 for the brake check! When I pointed out their sign, the manager sent a grunt out to change it. They wouldnt give me my car back until I gave them the $30 for their free brake check. That is not honest, and I hope they get crabs.